Crash for no reason??


  1. Posts : 43
    Windows 7 (64bit)
       #1

    Crash for no reason??


    Hi all,

    Playing a flash game from Kongregate.com (sad I know) then win 7 crashes for no apparent reason. I've attached the dump file. Thought I was getting some stability out of this system, but not quite. No over-clocking btw.

    Attachment 93614

    Thanks for taking a look see.

    John
      My Computer


  2. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #2

    Hi John, I will take a look and be right back.

    Error code 7F, UNEXPECTED_KERNEL_MODE_TRAP - usually caused by Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack

    Are you overclocking? If so please return all to default values.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_082710-14601-01.zip\082710-14601-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*c:\symbols*Symbol information
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Machine Name:
    Kernel base = 0xfffff800`02c5a000 PsLoadedModuleList = 0xfffff800`02e97e50
    Debug session time: Fri Aug 27 12:28:20.906 2010 (GMT-4)
    System Uptime: 0 days 2:15:52.919
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...........................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050033, 6f8, fffff80002cd005f}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050033
    Arg3: 00000000000006f8
    Arg4: fffff80002cd005f
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002cc9ca9 to fffff80002cca740
    
    STACK_TEXT:  
    fffff880`009f2de8 fffff800`02cc9ca9 : 00000000`0000007f 00000000`00000008 00000000`80050033 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`009f2df0 fffff800`02cc8172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`009f2f30 fffff800`02cd005f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0a906f70 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SepAccessCheck+0x4f
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02cc8172 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
    The dump does not point to anything specifically. Let's start by testings your RAM. Read through this thread and folow those instructions. Errors, if any, will be displayed in red. Post back with your results.

    RAM - Test with Memtest86+


    Please uninstall Zone Alarm. Zone Alarm is a known cause of BSOD's on most Win 7 systems. Turn on Windows Firewall in its place. What antivirus are you running? If it is Kaspersky or any third party antivirus, uninstall it while you are troubleshooting. Replace it with Microsoft Security Essentials. Many third party antivirus programs cause BSOD's on some Win 7 systems. Our objective here to remove known causes of BSOD's. Once you get your system running smoothly, you can install a third party antivirus and try it. However, I do not recommend doing so.

    I find some outdated drivers on your system. Generally speaking, Win 7 does like drivers dated prior to July 13, 2009. Obsolete drivers can cause memory corruption and crashes.
    [quote]
    AsUpIO.sys Sun Jul 05 22:21:38 2009
    PxHlpa64.sys Tue Jun 23 19:16:35 2009
    wacommousefilter.sys Fri Feb 16 13:12:17 2007
    Update these three drivers. That 2007 driver coupled with ZA is sure to cause problems. If you cannot update that mouse driver, I recommend you upgrade your mouse to one that is certified compatible with Win 7.

    How To Find Drivers:
    - I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.


    - - The most common drivers are listed on this page: Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
    If you need help with the drivers, please post back.

    After you do the above. Reboot and run your system. See how it runs. If you get another BSOD, upload it and we will go from there.
    Last edited by CarlTR6; 27 Aug 2010 at 12:34.
      My Computer


  3. Posts : 43
    Windows 7 (64bit)
    Thread Starter
       #3

    Hi Carl, many thanks for such a swift reply. Which thread to check the ram?? no link. Do you mean memtest86+.

    John
      My Computer


  4. Posts : 43
    Windows 7 (64bit)
    Thread Starter
       #4

    Running mem test. Back soon
      My Computer


  5. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #5

    Yes, Memtest86+. I did forget the link and I apologize. :)
      My Computer


  6. Posts : 43
    Windows 7 (64bit)
    Thread Starter
       #6

    Carl,

    The mem test is green, no errors.

    I was surprised to see such an old driver for the wacom pen tablet, particularly as I thought I had updated it a few weeks ago. I'll check it + those others mentioned.

    Thanks

    John
      My Computer


  7. Posts : 43
    Windows 7 (64bit)
    Thread Starter
       #7

    Cant find a later version of this driver: wacommousefilter.sys Fri Feb 16 13:12:17 2007

    Checked the Wacom site, and as far as I can tell, that is the latest version. Seems a tad old. Am I looking in the right place?

    John
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 15:04.
Find Us