Heeeelp

vasko · 27 Aug 2010

Just a month ago everything was working normal. But since then... terror!!!
I have a HP Plavillion dv9900us w/
Processor AMD Turion 64 x2
Graphics by NVidia
RAM 3 GB
Hard disk drives 250 GB of memory
OS is Windows 7, installed 6 months ago.
Vista was previous OS (pre-installed).
It doesn't matter whether I am working with text editor, graphic designing or watching a movie or else, the computer shuts down without any clear reason.
It tends to get quite hot and won't start 'till it cools a bit, but after rebooting it says the following:
Blue screen
OS Version 6.1.7600.2.0.0.256.48
Locale ID 1071
BCCode 124
BCP 1 00000000,
BCP 2 862AB8FC
BCP 3 00000000
BCP 4 00000000
OS Version 6_1_7600
Service pack 0_0
Product 256_1
I did follow instruction from the site so enclosed to this thread there's a .zip file containing whatever information were gathered during the test.
Looking forward for the solution to this issue.
Sincerely,
Vasko

CarlTR6 · 27 Aug 2010

How hot is quite hot? Have you measured the temps? Download and install Speedfan.

Unfortunately, there is no dumpfile. Please follow these instructions:

https://www.sevenforums.com/tutorials...en-forums.html

And we would prefer that you zip the files instead using rar.

richc46 · 27 Aug 2010

Stop 0x124 - what it means and what to try

You did not supply us with dump reports

https://www.sevenforums.com/crashes-d...tructions.html
Be sure to follow step 2 (run as administrator when posting the reports)
Heat, as Carl noted, may be the cause.

vasko · 27 Aug 2010

How (exactly) hot it gets when it shuts down...
I couldn't say but it's for sure more then 60 Celsius.
Currently the sensors report Air flow at 47 C (116 F); CPU 62 C (144 F).

CarlTR6 · 27 Aug 2010

What is the manufacturer's suggested maximum temperature for your CPU?

vasko · 27 Aug 2010

Thanks for the swift reply.
Enclosed please find demanded files (in .zip format).
As for the temperature...I do agree it could be the issue, but the real question is Why it gets warm???? It worked just fine by July 15th. After this date...everything turned upside down.
The fan works just fine, beneath the bottom there are additional three USB fans cooling it (got it after my problems had appeared).

CarlTR6 · 27 Aug 2010

I will take a look for you.

Error code 116, VIDEO_TDR_FAILURE

Two error code 9F, DRIVER_POWER_STATE_FAILURE

Usual causes: Video driver, overheating, bad video card, ?BIOS, ?Power to card

Read through the thread below for information on this stop error

Video's crashing the display driver (ATI HD5870)

For troubleshooting puposes, I suggest you unistall AVG antivirus using this tool > Tool (32bit) - Tool (64 bit) If you have AVG Identity Protection installed, uninstall it using this tool > Info > Tool. AVG has been known to cause crashes on some Win 7 systems. Download and install Microsoft Security Essentials in its place. After you get your system running smoothly, you can try AVG again; but I do not recommend doing so.

Error code 9F indicates a driver problem and you have some out of date drivers on your system. In general, Win 7 does not like old drivers. They can and do cause crashes.

ArcSoftKsUFilter.sys Mon May 25 04:27:31 2009
btwaudio.sys Wed Jul 01 09:54:56 2009
btwavdt.sys Thu Jun 25 01:50:13 2009
btwl2cap.sys Fri Apr 03 20:28:45 2009
btwrchid.sys Thu Jun 25 01:51:37 2009
iaStor.sys Thu Jun 04 21:53:40 2009
netw5v64.sys Thu May 14 11:51:34 2009
nvhda64v.sys Fri Jun 26 18:54:59 2009
PxHlpa64.sys Fri May 15 17:43:06 2009
rimssne64.sys Wed Jul 08 04:24:39 2009
risdsne64.sys Wed Jul 01 00:50:14 2009
RTKVHD64.sys Thu Jul 02 05:42:36 2009
SFEP.sys Fri Aug 03 01:35:53 2007
yk62x64.sys Mon Jun 15 12:49:34 2009

How To Find Drivers:
- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads.

Update all of these drivers you can, especialy the video and network drivers. Start with that 2007 driver; it is way obsolete. it is a Sony Firmware Extension Parser driver for VAIO series. If you need help with this, please post back and ask.

Once you have updated these drivers and rebooted, run your system and see how it does. We will go from there.

vasko · 27 Aug 2010

Thanks CarlTR6...
Meanwhile the computer shut down once again. This time received message which could prove your diagnosis. I am downloading NVIDIA latest driver and after it installs hopefully the problems would be over.
I am not using AVG. Used to trust NOD 32, but turned to Microsoft security.
Will turn to this thread after the download is over. Thanks once again.
Best regards,
Vasko

**Capt.Jack Sparrow** · 27 Aug 2010

In addition to Carl excellent advance just take a look at this thread STOP 0x116: VIDEO_TDR_ERROR troubleshooting

- Captain

CarlTR6 · 27 Aug 2010

Thanks, Captain Jack, I forgot to include that link

Very good to update your NVida drivers. You must have gotten rid of AVG after your last dump because the drivers show up in all three dumps.

Make sure to take care of that 2007 Sony driver.