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Windows 7: BSOD help

27 Aug 2010   #1
ScottBedard

Windows 7 Home Premium 64bit
 
 
BSOD help

Hi, I was hoping someone could help me. My computer crashes so often that it is impossible to run it out of safe mode. At first I read that AVG Free 9.0 could be causing the BSOD, so I removed it. But the problem persisted. Here is my computer information

Operating System: Windows 7 Home Premium
Manufacturer: Dell
Model: Studio 1558
Processor: Intel(R) Core(TM) i3 M 330 @ 2.13GHz 2.13GHz
Installed memory (RAM): 4.00 GB (3.80 GB usable)
System type: 64-bit Operating System


My System SpecsSystem Spec
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28 Aug 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ScottBedard View Post
Hi, I was hoping someone could help me. My computer crashes so often that it is impossible to run it out of safe mode. At first I read that AVG Free 9.0 could be causing the BSOD, so I removed it. But the problem persisted. Here is my computer information

Operating System: Windows 7 Home Premium
Manufacturer: Dell
Model: Studio 1558
Processor: Intel(R) Core(TM) i3 M 330 @ 2.13GHz 2.13GHz
Installed memory (RAM): 4.00 GB (3.80 GB usable)
System type: 64-bit Operating System

Hi Scott and welcome


These crashes were all similar
the Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard

There isnt much specific information so I would suggest the following

1- run a memory test
Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

2- run a system file check (to verify and repair OS files)
Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Ken
My System SpecsSystem Spec
28 Aug 2010   #3
ScottBedard

Windows 7 Home Premium 64bit
 
 

Ok, I will try those things. But would this help you narrow down my problem?

I contacted Dell about the problem, and they remotely updated my BIOS. This did not fix the problem, so they sent a service person out to my house. He replaced the motherboard, the hard drive, and the memory. And even after my fresh installation of Windows, the problem persisted.
My System SpecsSystem Spec
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28 Aug 2010   #4
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Hi,

All BSODs are 0x7F_8 Kernel Trap Double Faults

This type are caused by Zone Alarm most of the time - and sure enough, you have it installed.

Zone Alarm Removal tool -> http://download.zonealarm.com/bin/fr...cpes_clean.exe (run in Safe Mode without Networking)

After removing it reset the Windows Firewall to its default settings -
START -> type firewall.cpl -> press ENTER -> select Restore Defaults (on the left)

If BSODs continue after ZA removal then run Driver Verifier - Driver Verifier - Enable and Disable

Regards,
Reventon

BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 15:54:54.552 2010 (GMT+12)
System Uptime: 0 days 0:11:16.144
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a8fec0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 15:12:55.272 2010 (GMT+12)
System Uptime: 0 days 0:04:59.490
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a3dec0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:54:54.845 2010 (GMT+12)
System Uptime: 0 days 0:05:24.437
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a56ec0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:49:00.767 2010 (GMT+12)
System Uptime: 0 days 0:16:08.985
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a9cec0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 14:00:55.684 2010 (GMT+12)
System Uptime: 0 days 0:05:43.901
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000007F
Arguments 00000000`00000008 00000000`80050031 00000000`000006f8 fffff800`02a48ec0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
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