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Windows 7: help me please guys im young and dont know what to do

28 Aug 2010   #1
Mike1433

Windows 7 Ultimate x64
 
 
help me please guys im young and dont know what to do

Ok i recently installed windows 7 say 3 days ago on my computer and all hell has broken loose firstly it would BSoD and say bad_pool_header but i read on the internet that it was a bad driver so i deleted a suspicious looking update and i haven't had a bad_pool crash since then but the problem now is that i get another BSoD saying reference at random, i cant even shutdown, before the computer powers off it goes into BSoD


My System SpecsSystem Spec
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28 Aug 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If you post your dump reports you will be helped
https://www.sevenforums.com/crashes-d...tructions.html
My System SpecsSystem Spec
28 Aug 2010   #3
Mike1433

Windows 7 Ultimate x64
 
 

thats the thing, i did try to do that but everytime i run the program i downloaded from this site my system crashes. All i have is this. Sorry guys
My System SpecsSystem Spec
.

28 Aug 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Its late here and you have a lot of dump reports. You are going BSOD many times
For now, this driver has to be replaced

Tmcomm.sys file description
Productname: Trend Micro AEGIS
Description: TrendMicro Common Module
Company: Trend Micro Inc.

Go to the company website and replace the driver.
There are many dump reports and if someone else does not come by I will continue tomorrow. But in the meantime replace that driver.

Code:
 Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\N5BQNVW9\Dump%20Files[1]\082710-19032-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x82e4f000 PsLoadedModuleList = 0x82f97810
Debug session time: Fri Aug 27 06:11:33.147 2010 (GMT-4)
System Uptime: 0 days 1:07:18.599
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
.....
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
REFERENCE_BY_POINTER (18)
Arguments:
Arg1: 00000000, Object type of the object whose reference count is being lowered
Arg2: 8830a928, Object whose reference count is being lowered
Arg3: 00000001, Reserved
Arg4: 881d3d40, Reserved
 The reference count of an object is illegal for the current state of the object.
 Each time a driver uses a pointer to an object the driver calls a kernel routine
 to increment the reference count of the object. When the driver is done with the
 pointer the driver calls another kernel routine to decrement the reference count.
 Drivers must match calls to the increment and decrement routines. This bugcheck
 can occur because an object's reference count goes to zero while there are still
 open handles to the object, in which case the fourth parameter indicates the number
 of opened handles. It may also occur when the object’s reference count drops below zero
 whether or not there are open handles to the object, and in that case the fourth parameter
 contains the actual value of the pointer references count.
Debugging Details:
------------------
*** WARNING: Unable to verify timestamp for tmcomm.sys
*** ERROR: Module load completed but symbols could not be loaded for tmcomm.sys
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x18
PROCESS_NAME:  System
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 82eb7f22 to 82f2bd10
STACK_TEXT:  
9d883c6c 82eb7f22 00000018 00000000 8830a928 nt!KeBugCheckEx+0x1e
9d883c90 82eb7ed0 8830a928 9d570c2c 00000000 nt!ObfDereferenceObjectWithTag+0x4b
9d883c98 9d570c2c 00000000 00000000 00000000 nt!ObfDereferenceObject+0xd
WARNING: Stack unwind information not available. Following frames may be wrong.
9d883ccc 9d570db2 86005648 9d883ce0 882a963c tmcomm+0xec2c
9d883ce8 9d566a10 86005648 ad3bbb28 9d883d34 tmcomm+0xedb2
9d883cf8 9d56575e ad3bba94 9d5696ce 9d156dcb tmcomm+0x4a10
9d883d34 9d5699c7 00000000 00000000 882a7234 tmcomm+0x375e
9d883d50 8305d6d3 882a7234 acdaec65 00000000 tmcomm+0x79c7
9d883d90 82f0f0f9 9d5695ce 882a7234 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
 
STACK_COMMAND:  kb
FOLLOWUP_IP: 
tmcomm+ec2c
9d570c2c ??              ???
SYMBOL_STACK_INDEX:  3
SYMBOL_NAME:  tmcomm+ec2c
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: tmcomm
IMAGE_NAME:  tmcomm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770
FAILURE_BUCKET_ID:  0x18_tmcomm+ec2c
BUCKET_ID:  0x18_tmcomm+ec2c
Followup: MachineOwner
---------
After you install the new driver, test the computer, with luck it will be ok.
Post the results.
My System SpecsSystem Spec
28 Aug 2010   #5
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Quote   Quote: Originally Posted by richc46 View Post
Its late here and you have a lot of dump reports. You are going BSOD many times
For now, this driver has to be replaced

Tmcomm.sys file description
Productname: Trend Micro AEGIS
Description: TrendMicro Common Module
Company: Trend Micro Inc.
Given how 3rd Party AVs cause a lot of BSODs on Windows 7 systems how about you uninstall Trend Micro for now.

Removal Instructions -> How to uninstall my Trend Micro program using the Trend Micro Diagnostic Toolkit

Install Microsoft Security Essentials instead -> http://www.microsoft.com/Security_Essentials/

Reset the Windows Firewall to its default settings -
START -> type firewall.cpl -> press ENTER -> select Restore Defaults (on the left)

Regards,
Reventon
My System SpecsSystem Spec
28 Aug 2010   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Definitely follow Reventon's advice and get rid of Trend Micro which has been responsible for many problems.

Replace with Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
My System SpecsSystem Spec
Reply

 help me please guys im young and dont know what to do




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