"Windows explorer has stopped working"


  1. imperialyell
    Posts : 2
    Windows 7 Home Premium 32 Bit
       New #1

    "Windows explorer has stopped working"


    Hi everyone. As soon as I login to windows (7 home premium 32 bit) it tells me "windows explorer has stopped working" and the find solution online seems to do nothing but reset the desktop? Here is the error details:

    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7600.16450
    Application Timestamp: 4aeba271
    Fault Module Name: OLEAUT32.dll
    Fault Module Version: 6.1.7600.16385
    Fault Module Timestamp: 4a5bdaca
    Exception Code: c0000005
    Exception Offset: 000135e2
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    Please let me know if anyone can help with this, thank you.
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  3. christoua
    Posts : 23
    Windows 7 32bit
       New #2

    What Anti-Virus are you using?
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  4. imperialyell
    Posts : 2
    Windows 7 Home Premium 32 Bit
    Thread Starter
       New #3

    I'm using the trial version of Avast.
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  6. cluberti
    Posts : 2,528
    Windows 10 Pro x64
       New #4

    I'd suggest using shellexview, and disabling all shell extensions that are non-Microsoft. If the problem goes away after doing that, start re-enabling them a few at a time and re-testing to see if the problem returns. If disabling extensions doesn't help, we'll probably need a crash dump of explorer.exe (that won't be easy on startup, but it can be done). Hopefully shellexview will work .
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  7. DJROD
    Posts : 159
    Windows 7 Ultimate 64 bit
       New #5

    Do the hardrive test also. When i was getting this exact message a few weeks ago on my laptop...found out my hardrive was shot. Had to get a new one.
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