okay..? entire PC froze

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  1. Posts : 11
    Windows 7 Home Premium 64-bit
       #1

    okay..? entire PC froze


    ok so basically my PC just froze with no notification of anything not responding, this also happened last week like everything just stops except the mouse then once i click the mouse pointer just stops moving, the only way i can continue what i was doing is to hold the power button down to shut the entire PC down and then turn it back up.
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.
      My Computer


  3. Posts : 11
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    richc46 said:
    Sounds like a memory problem. Right click on the taskbar and bring up the task manager. If you cannot understand it, give us a screen shot of performance and process.
    you want the screenshots of the processes and performance tabs on the task manager?
      My Computer


  4. Posts : 17,796
    Windows 10, Home Clean Install
       #4

    Yes, process and performance. Lets see what that looks like.
      My Computer


  5. Posts : 11
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

    Check for virus and malware.

    download malwarebytes.
      My Computer


  7. Posts : 8,608
    Windows 7 Ultimate 32bit SP1
       #7

    Is Roxio set to automatically launch at startup? Try setting it to manual startup, and see if you still get the 'freeze-ups'.
      My Computer


  8. Posts : 9,537
    Windows 7 Home Premium 64bit
       #8

    Hey Rich and Jacee,
    What about going into configsys and uncheck everything but his AV and see what happens?
    Just a thought.
      My Computer


  9. Posts : 17,796
    Windows 10, Home Clean Install
       #9

    The Howling Wolves said:
    Hey Rich and Jacee,
    What about going into configsys and uncheck everything but his AV and see what happens?
    Just a thought.
    And a good thought, TY
      My Computer


  10. Posts : 11
    Windows 7 Home Premium 64-bit
    Thread Starter
       #10

    richc46 said:
    You did not show process from all users, but everything that I saw looks ok. Lets see if its a program that is installed. Do a boot in safe mode and tell me what happens.

    Check for virus and malware.

    download malwarebytes.
    everything loaded correctly

    ran AVG 9.0 ....clean
    Malwarebytes ....clean
    Spybot S&D .....found some infected cookies (refer to first txt file)
    SUPERantispyware .....found some infected cookies (2nd txt file)
      My Computer


 
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