Bad pool header crashes. need help


  1. Posts : 4
    windows 7 home premium 64 bit
       #1

    Bad pool header crashes. need help


    I just bought a new toshiba laptop and everything else works great but whenever i insert an sd card or memory stick into the built in card reader and open it i get the BSOD and says bad pool header. i've tried using registry mechanic and updating drivers but nothing seems to work. i've gone through the instructions for posting about this problem i hope i got it right. the zip file(minidump files included) is attached and my computer specs are posted below. any help would be great.

    My laptop is a

    Toshiba satellite L675
    PSK3AC-01900X
    Microsoft windows 7 home premium 64 bit OS version 6.1.7600

    CPU
    Intel core i3 M 350 @ 2.27 GHz
    4 gig ram
    Hardrive 640 gig
    Realtek high definition audio version 6.0.1.6069

    GPU
    Intel HD graphics
    Last edited by devdvr; 31 Aug 2010 at 17:20.
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Your Realtek card reader drivers were blamed, so please install these drivers: Realtek

    Also, remove Nero Backup, as it appears to be closely related to these BSODs.

    If you need an alternative backup program, see our tutorial section on Backup: Tutorials - Windows 7 Forums

    In particular, check out these tutorials on creating and restoring a system image:

    Backup Complete Computer - Create an Image Backup

    System Restore

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 31 16:01:41.249 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:25.825
    BugCheck 19, {20, fffffa8009889d00, fffffa8009889d80, c080005}
    *** WARNING: Unable to verify timestamp for RtsUStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
    Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  NBAgent.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 31 15:43:52.315 2010 (UTC - 4:00)
    System Uptime: 0 days 0:08:05.892
    BugCheck 19, {20, fffffa8007f88300, fffffa8007f88380, c080008}
    *** WARNING: Unable to verify timestamp for RtsUStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
    Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  NBAgent.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 31 15:34:59.027 2010 (UTC - 4:00)
    System Uptime: 0 days 0:03:32.603
    BugCheck 19, {20, fffffa8009299700, fffffa8009299780, c080005}
    *** WARNING: Unable to verify timestamp for RtsUStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
    Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  NBAgent.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 31 13:44:01.042 2010 (UTC - 4:00)
    System Uptime: 0 days 0:02:31.618
    BugCheck 19, {20, fffffa8009015bc0, fffffa8009015c40, c080010}
    *** WARNING: Unable to verify timestamp for RtsUStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
    Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  NBAgent.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Aug 17 09:07:34.587 2010 (UTC - 4:00)
    System Uptime: 0 days 0:00:41.163
    BugCheck 19, {20, fffffa8007be4840, fffffa8007be48c0, c080010}
    *** WARNING: Unable to verify timestamp for RtsUStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for RtsUStor.sys
    Probably caused by : RtsUStor.sys ( RtsUStor+106b3 )
    BUGCHECK_STR:  0x19_20
    PROCESS_NAME:  NBAgent.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
      My Computer


  3. Posts : 17,796
    Windows 10, Home Clean Install
       #3

    Replace this driver while I prepare your report

    Rtsustor.sys
    Productname: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7
    Description: Realtek USB Mass Storage Driver for 2K/XP/Vista/Win7
    Company: Realtek Semiconductor Corp.

    Jon beat me to it. Goodluck
      My Computer


  4. Posts : 4
    windows 7 home premium 64 bit
    Thread Starter
       #4

    I installed those drivers and uninstalled nero back up and tested the card reader. It now works with both memory stick and sd card. I did a few transfers to make sure and never got the BSOD.
    Thank you very much for your help i really appreciate it.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Thanks for the report! Glad it helped.

    Let us know if you need anything else.
      My Computer


  6. Posts : 17,796
    Windows 10, Home Clean Install
       #6

    Although my part was easy, since Jon completed his report before I could complete mine, I am just as pleased for you, as if I had participated in a more meaningful way.
      My Computer


 

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