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Windows 7: Periodic Blue Screens with Windows 7 x64

01 Sep 2010   #1
dacoup

Windows 7 Professional x64
 
 
Periodic Blue Screens with Windows 7 x64

Hi.

I'm running 64-bit Windows 7, and I periodically get a blue screen crash. Windows 7 is not the operating system that the machine (a Dell Optiplex GX520) came with; I had to restage it after a not so successful attempt to repartition the drive.

The information gathered by the tool referenced in the BSOD - Posting Instructions thread is attached, along with the perfmon HTML file in the same zip.


My System SpecsSystem Spec
.
03 Sep 2010   #2
usasma
Microsoft MVP

 
 

Most of the errors point to issues with memory, although one does point to file system errors. These errors can be hardware or software - so let's start with a few, free hardware diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Also, please update your audio device drivers to a Win7 version. Your current audio drivers (smwdm.sys) date from 2005. If unable to find a Win7 version, it's best to remove the card (or disable it in the BIOS). If you need the sound, you can install the drivers in Compatibility mode - but there's no guarantee that they'll work properly (and without BSOD's).

Quote:
Compatibilty Mode Driver Installation:
1 - Download the latest driver from the manufacturer's website.
2 - Uninstall the current drivers using the Control Panel...Programs and features...Uninstall a program applet. Then verify that the driver/device has been removed in Device Manager
3 - Right click on freshly downloaded driver installation file and select "Properties"
4 - Select the Compatibility tab - and do the following:
- Click on the "Change settings for all users" button
- Click on the box to select "Run this program in compatibility mode for" and then select Windows Vista Service Pack 1
- Click on the box to select "Run as administrator"
- Click on OK to exit all the dialogs
5 - Right click on the driver installation file and select "Run as administrator"
6 - Let it install and see if that stops the BSOD's.
Also, here's an article on adding legacy devices to Win7: http://technet.microsoft.com/en-us/m.../ee851685.aspx
Once that's done (and presuming that you passed the hardware diagnostics), please run Driver Verifier according to these instructions:

Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 16:17:13.937 2010 (UTC - 4:00)
System Uptime: 0 days 12:58:17.059
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33906 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  SearchIndexer.
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug 11 09:24:52.624 2010 (UTC - 4:00)
System Uptime: 0 days 16:32:59.731
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  cl.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 16:18:24.995 2010 (UTC - 4:00)
System Uptime: 4 days 23:44:42.101
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33a08 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  cl.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 16:33:20.526 2010 (UTC - 4:00)
System Uptime: 1 days 0:14:20.648
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  CL.EXE
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug  4 16:18:38.944 2010 (UTC - 4:00)
System Uptime: 0 days 0:39:33.066
BugCheck 24, {1904fb, fffff88002f96618, fffff88002f95e80, fffff880019a4242}
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : Ntfs.sys ( Ntfs! ?? ::FNODOBFM::`string'+2cc9 )
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Wed Aug  4 15:38:43.796 2010 (UTC - 4:00)
System Uptime: 0 days 12:17:00.918
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  MsMpEng.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul 23 11:51:25.757 2010 (UTC - 4:00)
System Uptime: 0 days 1:06:10.739
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  MsMpEng.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Fri Jul 23 10:44:52.991 2010 (UTC - 4:00)
System Uptime: 2 days 1:56:41.153
BugCheck 1A, {41790, fffffa8000284a30, ffff, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+33946 )
BUGCHECK_STR:  0x1a_41790
PROCESS_NAME:  MsMpEng.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
 
 
My System SpecsSystem Spec
08 Sep 2010   #3
dacoup

Windows 7 Professional x64
 
 

The driver update suggestion seems like the most likely to succeed here. In a previous life this machine was running Windows XP 32-bit with no crash problems.

But Windows 7 says the audio drivers are up to date. Any suggestions as to where I could find Windows 7 x64 compatible drivers for SoundMAX Integrated Audio? The machine is a Dell Optiplex GX520 but it came packaged with XP, not Windows 7.
My System SpecsSystem Spec
.

09 Sep 2010   #4
usasma
Microsoft MVP

 
 

Disable the audio (temporarily) in the BIOS and see if that stops the BSOD's.
If that does, then it's definite that the audio is the cause.

Try this driver: SoundMAX Integrated Digital HD Audio v6.10.2.6585 (Windows 7 x64/x86 and Vista x64/x86) - LaptopVideo2Go Forums
Quote:
Filename: SoundMAXAD1988B_Audio_V610X6585_..zip
File description: Windows 7 - SoundMAX Integrated Digital HD Audio 6.10.2.6585
File size: 15.51 MB
It appears to be an Asus driver, but it should work on your system.

If that doesn't work - then remove/disable the sound card in the BIOS and get a Win7 compatible card.
My System SpecsSystem Spec
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 Periodic Blue Screens with Windows 7 x64




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