Crash/Restart, Possible Graphics Card Issue?

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  1. Posts : 11
    Windows 7 Ultimate x32
       #1

    Crash/Restart, Possible Graphics Card Issue?


    Hi Guys,

    I wonder if anyone could help me. Recently I've been having issues with my computer randomly crashing or restarting. There's no blue screen as such it just seems to restart.

    The Action Centre claims there's a problem with my Graphics card but can't seem to find solutions.

    I've attached a folder with the crash logs etc.

    Any help would be great thanks,

    Nick

    Dell XPS 630i
    Intel Core 2 Quad-Core Processor Q9450 (2.66Ghz, 1333MHz FSB, 12MB cache)

    Memory
    4096MB 800MHz Dual Channel DDR2 SDRAM [4x1024]

    Video Card
    1GB NVIDIA GeForce 9800 GX2 graphics card

    Hard Drive
    Hard Drive 750 GB Serial ATA non Raid (7200 Rpm)

    OS
    Windows 7 Ultimate 32bit
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome!

    It does appear to be a graphics issue. Check out this article on bugcheck 116: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

    Install these nVidia drivers: NVIDIA DRIVERS 258.96 WHQL

    I see your very old (2004) Broadcom wireless drivers are blamed. Please update them to the latest version.

    Install these chipset drivers: NVIDIA DRIVERS 15.51 WHQL

    Remove Semantic 2009 (known to cause BSODs on Vista and 7 machines): ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Replace it with MSE: http://www.microsoft.com/security_essentials

    If you get more BSODs, please follow our BSOD Posting Instructions sticky: https://www.sevenforums.com/crashes-d...tructions.html

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.x86fre.win7_gdr.100618-1621
    Debug session time: Sat Sep  4 06:55:42.204 2010 (UTC - 4:00)
    System Uptime: 0 days 0:01:09.388
    *** WARNING: Unable to verify timestamp for dxgkrnl.sys
    *** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16539.x86fre.win7_gdr.100226-1909
    Debug session time: Fri Jul  9 12:13:32.012 2010 (UTC - 4:00)
    System Uptime: 0 days 0:04:36.197
    *** WARNING: Unable to verify timestamp for bcmwl5.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmwl5.sys
    BugCheck 1000007E, {c0000005, a8948452, 8db8b448, 8db8b020}
    Probably caused by : bcmwl5.sys ( bcmwl5+20452 )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
      My Computer


  3. Posts : 11
    Windows 7 Ultimate x32
    Thread Starter
       #3

    Hi Jonathan_King,

    Thanks for your quick response and extra tips. I'll try those new drivers and the other things you suggested. The post my findings

    Really appreciate your help.

    Thanks again
      My Computer


  4. Posts : 11
    Windows 7 Ultimate x32
    Thread Starter
       #4

    Attachment 97464
    Attachment 97463

    Hello Again,


    I tried the steps Jonathan suggested but am still having some issues. Are they the same problems or new ones? Can anyone tell me what might be going wrong or point me in the right direction? Thank in advance

    Nick
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5
      My Computer


  6. Posts : 11
    Windows 7 Ultimate x32
    Thread Starter
       #6

    Hi Jonathan,

    Thanks again for taking the time to look at my problem.

    I removed the Norton and Installed the MSE. Then I installed the NVIDIA Driver and Chip Sets for a second time but it hasn't helped.

    I'm now having an issue with my Graphics Card not working. The Action Center acknowledges there's a problem but doesn't have a solution.

    Can anyone recommended any course of action Or a Driver that might work?

    I attached the new System File zips etc.

    Thanks again

    Nick

    Attachment 97652
    Attachment 97653
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Strange, those attachments have been deleted.
      My Computer


  8. Posts : 11
    Windows 7 Ultimate x32
    Thread Starter
       #8

    Indeed, it seems that way.

    How about now?

    Attachment 97858
    Attachment 97859

    Thanks
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Here's what the Action Center reports:

    1. Verify the correct driver is installed.
    2. Try updating the drivers using Windows Update.
    3. Check with the manufacturer for an updated driver.
    4. Attempt to uninstall and then reinstall the device using Device Manager.
    Try removing your graphics drivers with Driver Sweeper, then reinstalling these ones: NVIDIA DRIVERS 258.96 WHQL
      My Computer


  10. Posts : 11
    Windows 7 Ultimate x32
    Thread Starter
       #10

    Thanks again Jonathan. I'll give that a go.
      My Computer


 
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