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Windows 7: Blue screen help

04 Sep 2010   #1
easygoweb

64 bit
 
 
Blue screen help

64 bit system
Windows 7 Originally installed on OEM
Hardware is 7 months old

I've attached the Windows_NT6_BSOD_jcgriff2 file. When I tried to run the system health report it would crash.

Any help would be most appreciated. Thanks


My System SpecsSystem Spec
.
04 Sep 2010   #2
ttran

Microsoft Window 7 Professional 32 bit
 
 

The results from the DMP files do not give a definitive answer. While we investigate further here are a few things that you can do.

1-Run a system file check to verify and repair you system files. You do this by typing cmd in search, then right click and run as admin. SFC /SCANNOW

2-Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

3-Event viewer
Go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

4-Device manager
Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.

5-Driver verifier
please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
04 Sep 2010   #3
easygoweb

64 bit
 
 
Found an error

#1 just flashed a window on the screen and kept disappearing.

Found lots of errors in the event viewer but none matched your descriptions that I could find

The device manager found a corrupt raid driver ... I replaced it so we'll keep our fingers crossed that was the problem. It's been up and running almost an hour now

Just fyi: before I received your email it actually crashed in safe mode.
My System SpecsSystem Spec
.

04 Sep 2010   #4
easygoweb

64 bit
 
 

I almost forgot ... thank you for this detailed and timely response. Incredible
My System SpecsSystem Spec
04 Sep 2010   #5
easygoweb

64 bit
 
 

Ran an hour and half and then got the blue screen again. I'll work through the rest of the diagnostics and report back
My System SpecsSystem Spec
04 Sep 2010   #6
ttran

Microsoft Window 7 Professional 32 bit
 
 

Yeah, for the first scan, the reason that it just flash up and turn off is because you might run "cmd" without "as administrator"
SFC /SCANNOW Command - System File Checker

RAID driver is important, make sure to uninstall and re-install the driver correctly with the newest version.
My System SpecsSystem Spec
04 Sep 2010   #7
easygoweb

64 bit
 
 

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

C:\Windows\system32>
My System SpecsSystem Spec
04 Sep 2010   #8
ttran

Microsoft Window 7 Professional 32 bit
 
 

I think I would recommend you to perform a Repair Install. Since system unable to fix all files, we can do a repair install, then if BSODs still occur, we will go from there
My System SpecsSystem Spec
04 Sep 2010   #9
easygoweb

64 bit
 
 

2-Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Ran Memtest86 for 6 tests ... showed 28,000 fails and 0 passes
My System SpecsSystem Spec
04 Sep 2010   #10
ttran

Microsoft Window 7 Professional 32 bit
 
 

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot. Test the sticks individually, and if you find a good one, test it in all slots.
My System SpecsSystem Spec
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