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Windows 7: Win7 x64 turns off the screen and cannot go back

05 Sep 2010   #11
kevindd992002

Windows 7 Ultimate x6
 
 

It's an NVIDIA Card. Nvidia GeForce GTX 285M.

Btw, I noticed another problem. Everytime I restart the computer the system rating says "New hardware detected. Your Windows Experience Index need to be refreshed". I referesh it and when I restart the computer again, it says the same thing. This is getting weirder.


My System SpecsSystem Spec
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05 Sep 2010   #12
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Go to device manager and printers and devices to make sure all hardware is recongized.
My System SpecsSystem Spec
05 Sep 2010   #13
kevindd992002

Windows 7 Ultimate x6
 
 

They are all recognized except for my network printer which is turned off right now. That printer was installed a long time ago and the "new hardware detected" message was not there, just now. The icon of the printer is a grey arrow that doesn't present "error" per-se.
My System SpecsSystem Spec
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05 Sep 2010   #14
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I have to guess at stuff, because I cant see it. The computer may be sensing that printer, and tells you to update each boot. That may be it.
My System SpecsSystem Spec
09 Sep 2010   #15
kevindd992002

Windows 7 Ultimate x6
 
 

Now I just reformatted my laptop and reinstalled all the latest drivers again. This time I did not install the printer to eliminate it as the possible cause of the problem. But still, the WEI says "New hardware detected. Your Windows Experience Index need to be refreshed" every single time I restart the computer. When I hit refresh, it goes directly to "Accessing Memory Performance" for about 3 seconds and the WEI score is already refreshed.

Any ideas? I'm getting frustrated by this.
My System SpecsSystem Spec
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 Win7 x64 turns off the screen and cannot go back




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