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Windows 7: BSOD + Hangs

05 Sep 2010   #1
Chiaki

Win 7 Pro 64
 
 
BSOD + Hangs

Hi,
Recently, I am experiencing BSOD and screen hang randomly. I had ran ramtest and passed it with 7 runs and i am clueless on how to fix it. Any helps would be appreciated. Thanks.


Using :
Intel quad 9450
ATI 4870
Win 7 pro 64x
4 GB ram

The attached is the dump.


My System SpecsSystem Spec
.
06 Sep 2010   #2
usasma
Microsoft MVP

 
 

Remove the Gigabyte tools if you have them installed. If you wish to continue to use them, download a Win7 compatible version from the Gigabyte website.

If you don't have them installed, there's a chance that Windows Update installed them. In that case I'd try:
- renaming gdrv.sys to gdrv.BAK (it's in the C:\Windows\System32\drivers folder. Then reboot and check to ensure that it remains renamed
- or, install a Win7 compatible copy of the Gigabyte tools and see if it overwrites this version:
Code:
gdrv.sys     Fri Aug 08 14:28:54 2008
Also, visit the Gigabyte website and update your Audio drivers to the latest Win7 compatible version. One of the memory dumps points to this, so it's most likely your issue. If there's not any compatible drivers, please temporarily disable your sound card in the BIOS and see if that helps.

If that doesn't help, please run Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: http://support.microsoft.com/?kbid=244617&sd=RMVP
BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep  5 01:43:36.728 2010 (UTC - 4:00)
System Uptime: 0 days 0:24:54.414
BugCheck 50, {fffff8000000f268, 1, fffff80002ec98a7, 0}
Probably caused by : hardware ( nt!KiDispatchException+27 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  sidebar.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep  4 09:42:45.785 2010 (UTC - 4:00)
System Uptime: 0 days 0:15:25.471
BugCheck A, {2b, 2, 0, fffff80002ec381a}
Probably caused by : HDAudBus.sys ( HDAudBus!HdaController::NotificationDpc+168 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 28 09:49:02.674 2010 (UTC - 4:00)
System Uptime: 0 days 0:19:34.359
BugCheck A, {fffffffffffffd20, 2, 0, fffff80002ea7dba}
Probably caused by : ntkrnlmp.exe ( nt!KeQueryValuesProcess+a0 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  GSvr.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
 
 
My System SpecsSystem Spec
12 Sep 2010   #3
Chiaki

Win 7 Pro 64
 
 

Thank for the reply,

I removed the gigabytes software as suggested.

I didn't run the driver verifier yet and I experienced more BSOD. The dumps will be attached .

Will run the verifier next week.
My System SpecsSystem Spec
.

12 Sep 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

Until you run driver verifier and submit the .dmp files that it generates, it is useless to spend more time analyzing anymore files... delete them from your c:/windows/minidump directory, then wait for new ones to be generated...
My System SpecsSystem Spec
24 Sep 2010   #5
Chiaki

Win 7 Pro 64
 
 

Finished the driver verifier. It crashed at the login page. Verifier had been disable via safe mode. The following are the dumps.
My System SpecsSystem Spec
24 Sep 2010   #6
usasma
Microsoft MVP

 
 

Both blame RTKVHD64.sys - a component of your Realtek High Def Audio.
Please do the following:
- uninstall the current Audio drivers
- download and install the latest version from here: Realtek
- monitor for further BSOD's

Should the BSOD's continue, try disabling the onboard sound device in the BIOS.

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 02:07:04.422 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:30.513
BugCheck D5, {fffff9800cf8ed60, 0, fffff88006b4af7a, 0}
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+cbf7a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
Bugcheck code 000000D5
Arguments fffff980`0cf8ed60 00000000`00000000 fffff880`06b4af7a 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 02:05:04.628 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:28.719
BugCheck D5, {fffff9800cc66d60, 0, fffff88006bb6f7a, 0}
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Probably caused by : RTKVHD64.sys ( RTKVHD64+cbf7a )
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR:  0xD5
PROCESS_NAME:  svchost.exe
Bugcheck code 000000D5
Arguments fffff980`0cc66d60 00000000`00000000 fffff880`06bb6f7a 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
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