Windows 7 64bit crashes randomly

djaspuhr · 05 Sep 2010

I have a new pc, but I keep on having errors and crashes with it.

This Thursday I installed Windows 7 and Office 2010 (both legal versions) and then some drivers and software (Steam). I rebooted and it al worked fine. On Friday morning the system could not start Windows and I had to perform a system restore, back to the point after I installed Windows and Office.

I reinstalled my software on Friday and rebooted a few times. Everything worked fine, but on Saturday morning it was the same as the morning before. Today I reinstalled again en rebooted throughout the day. But now my pc randomly shuts down. It happened 3 times and al 3 times while I was in a game (2xred alert 3 and 1x duels of the planeswalkers).

OS: Win 7 Ultimate (64 bit) (full retail)
CPU: AMD Phenom II X4 945/ 3 GHz
Motherboard: MSI 770-G45
Graphics Card: Club 3d HD5770

Any help is more than welcome!

zigzag3143 · 06 Sep 2010

djaspuhr said:

I have a new pc, but I keep on having errors and crashes with it.

This Thursday I installed Windows 7 and Office 2010 (both legal versions) and then some drivers and software (Steam). I rebooted and it al worked fine. On Friday morning the system could not start Windows and I had to perform a system restore, back to the point after I installed Windows and Office.

I reinstalled my software on Friday and rebooted a few times. Everything worked fine, but on Saturday morning it was the same as the morning before. Today I reinstalled again en rebooted throughout the day. But now my pc randomly shuts down. It happened 3 times and al 3 times while I was in a game (2xred alert 3 and 1x duels of the planeswalkers).

OS: Win 7 Ultimate (64 bit) (full retail)
CPU: AMD Phenom II X4 945/ 3 GHz
Motherboard: MSI 770-G45
Graphics Card: Club 3d HD5770

Any help is more than welcome!

This crash was caused by memory corruption. I do also note that there is something wrong with this image. Most (almost all) files have no time or date stamp, the version number isnt what win 7 final should be

To test your memory

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

Ken

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-16239-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0285d000 PsLoadedModuleList = 0xfffff800`02a9ae50
Debug session time: Sun Sep  5 11:51:37.620 2010 (GMT-4)
System Uptime: 0 days 0:37:21.400
Loading Kernel Symbols
.............................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff6bc5003f158, 0, fffff800028e12e2, 5}


Could not read faulting driver name
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+1c2 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced.  This cannot be protected by try-except,
it must be protected by a Probe.  Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff6bc5003f158, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff800028e12e2, If non-zero, the instruction address which referenced the bad memory
    address.
Arg4: 0000000000000005, (reserved)

Debugging Details:
------------------


Could not read faulting driver name

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002b050e0
 fffff6bc5003f158 

FAULTING_IP: 
nt!MiAgeWorkingSet+1c2
fffff800`028e12e2 488b19          mov     rbx,qword ptr [rcx]

MM_INTERNAL_CODE:  5

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800028db24a to fffff88003c297f2

STACK_TEXT:  
fffff800`00b9cc98 fffff800`028db24a : 00000000`002cb4bd fffffa80`04eab5b8 fffff800`02a55c40 00000000`00000001 : 0xfffff880`03c297f2
fffff800`00b9cca0 fffff800`028d5ebc : fffff800`02a47e80 fffff800`00000000 00000000`00000000 fffff880`04de2480 : nt!PoIdle+0x53a
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nt!MiAgeWorkingSet+1c2
fffff800`028e12e2 488b19          mov     rbx,qword ptr [rcx]

SYMBOL_NAME:  nt!MiAgeWorkingSet+1c2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

IMAGE_NAME:  memory_corruption

FAILURE_BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+1c2

BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+1c2

Followup: MachineOwner
---------

djaspuhr · 07 Sep 2010

@ zigzag3143: Thanks for your reply and advise. Memtest found no errors during 4 tests with both ram-modules installed.
I don’t understand your remark about time or date stamps. Could you please elaborate?

Yesterday my pc also didn’t start normally; while starting up it shut down 3 times at different points during the startup-process.