0x0000007F Trend Micro / Win Update


  1. allblacks
    Posts : 5
    Windows 7 Pro
       New #1

    0x0000007F Trend Micro / Win Update


    Hi,

    I'm equiped with Windows 7 Pro and Trend Micro Worry free business antivirus antispyware on 9 computers.
    The last week and before no problem and today they are all BSOD 0x000000f7.
    Windbg said tmcomm.sys
    Code:
    Debugging Details:
------------------


DEFAULT_BUCKET_ID:  GS_FALSE_POSITIVE_MISSING_GSFRAME

SECURITY_COOKIE:  Expected 009c60a3 found 9ccb380c

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0xF7

PROCESS_NAME:  NTRtScan.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 9c68ff15 to 82cddd10

STACK_TEXT:  
9ccb36d8 9c68ff15 000000f7 9ccb380c 009c60a3 nt!KeBugCheckEx+0x1e
WARNING: Stack unwind information not available. Following frames may be wrong.
9ccb36f8 9c68f34c 000576b2 00000000 00000000 tmcomm+0x15f15
9ccb380c 00000000 00000000 00000000 00000000 tmcomm+0x1534c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tmcomm+15f15
9c68ff15 ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  tmcomm+15f15

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tmcomm

IMAGE_NAME:  tmcomm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c318770

FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15

BUCKET_ID:  0xF7_MISSING_GSFRAME_tmcomm+15f15
    I have disable in msconfig all trend micro service and process.
    And it works few minutes and BSOD 0x00000018.
    Pls Help !

    (Sorry for my english i'm french)
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  3. ttran
    Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       New #2

    Please upload the minidump to forum my friend
    https://www.sevenforums.com/group.php...scussionid=253

    Also, disable services and process might not be sufficient, try to remove it to see if program goes away. Stop code 7F can be caused by 3rd party AV or firewall and no surprise that Trend Micro was blamed.
    I have seen 2 or 3 BSOds these days caused by Tren maro antivirus
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  4. allblacks
    Posts : 5
    Windows 7 Pro
    Thread Starter
       New #3

    I'l try to uninstall Trend Micro but BSOD come again with error 0x00000018 and this is alway the file tmcomm.sys .
    I have attached 2 dmp files.

    Thanks!
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  6. allblacks
    Posts : 5
    Windows 7 Pro
    Thread Starter
       New #4

    I have temporary solve my problem :

    - I have disable all services and process who refer Trend Micro in Msconfig.
    - I have delete the Key tmcomm in HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Services
    - I passed ccleaner

    And BSOD will disapear.
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  7. ttran
    Posts : 1,598
    Microsoft Window 7 Professional 32 bit
       New #5

    Personally, I would not mess up with the registry since window 7 is new. Secondly, this is very straight forward, TrendMaro was the cause and it is your choice to live with it or not. If I were you, I would remove it for testing purpose my friend :)

    Good luck

    Tuan
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  8. allblacks
    Posts : 5
    Windows 7 Pro
    Thread Starter
       New #6

    I have solved my problem now, my vendor installed me trend micro WFBS 5.1 and this version is not supported by windows 7.
    The Trend micro support explain me that this version is used only for windows xp.
    So i have installed Worry free business security 6.0 SP3 and it work fine !
    Thanks for your help !
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