Random Crash & Nothing Will Fix


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    Random Crash & Nothing Will Fix


    Today I was using my computer like normal, playing a game of Left 4 Dead 2 when all of a sudden the whole computer completely locked up. I turned it off and turned it back on not thinking much of it but when I tried to boot Windows 7 it would say Windows Starting with the logo, but then just restart.

    I figured that perhaps my hard drive had died, but I later found that I could boot in Safe Mode just fine. I have tried Startup Recovery which said it couldn't fix the problem, I have run System restore which only gives me a very limited date range, and that often says it couldn't restore the system. I ran chkdsk as well and nothing has helped. Since it works in Safe Mode I figured that it may be a program that may be causing the problem when it boots so set MSCONFIG so that only the basics should load on startup yet nothing changed!

    I have no Windows 7 CD because I got it at a very low-price through Microsoft for being a student. They gave me a digital download but I had also checked the option for having a disk mailed to me but they never ended up sending it! So I cannot use my disk to try and repair my operating system.

    Anyone have any idea as to what the heck is wrong with my computer and what I could possibly do?
      My Computer


  2. Posts : 5,705
    Win7 x64 + x86
       #2

    Try the steps here: How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista
    A system that will boot into Safe Mode - but not into normal mode - has issues with things loading in normal mode. These are normally associate with 3rd party programs/drivers.
    Last edited by Brink; 05 Aug 2011 at 03:56.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hmm, I tried doing the clean startup but somehow that still didn't work. Something to be noted is that every time I would disable all non-Microsoft services and then click Apply, Norton 360 would automatically recheck itself. I uninstalled it once but I think the system restores I've attempted brought it back. I just don't understand what could make a safemode boot-up work but not a clean start-up.
      My Computer


  4. Posts : 5,705
    Win7 x64 + x86
       #4

    Try this:
    Anti-Virus Removal:
    Please do the following:
    - download a free antivirus for testing purposes: Free AntiVirus
    - uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
    - remove any remnants of Norton using this free tool: KB Article Not Found
    - IMMEDIATELY install and update the free antivirus
    - check to see if this fixes the BSOD's
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Removed Norton but still no dice. I'm wondering if I should do another system restore now that Norton is gone? Or would it just bring Norton back?
      My Computer


  6. Posts : 46
    Windows 7 Ulti x64
       #6

    What is the temperature situation?
    Is it dusty?
    How is the power supply?
    What are your specs?
      My Computer


  7. Posts : 5,705
    Win7 x64 + x86
       #7

    Please try the clean startup thing again.

    Also, please provide this info: https://www.sevenforums.com/crashes-d...tructions.html The reports may contain information that we can use.
      My Computer


 

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