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Windows 7: unexpected shutdown BSOD

08 Sep 2010   #11
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Not a problem.

Logically a Kernel dump would give more information than a small dump. So you should be okay with your present setting.

The suggestions Capt. Jack offered will take longer, but I will bet they dig deeper than using whocrashed.


My System SpecsSystem Spec
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08 Sep 2010   #12
pain55

windows 7 ultimate 32-bit
 
 

Guys, the problem occurred again, the laptop just all of a sudden turned off. I switched it back on straight away, and after a few seconds it turned off again.

I let it cool down, waited for 20 minutes and plugged in the charger and turned it on again. And now it seems to be working.

I can only assume its a battery issue, or a component inside the laptop may be overheating..
My System SpecsSystem Spec
08 Sep 2010   #13
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Is your battery over heated ?

Try this Tool Test Laptop Battery with Imtec Battery Mark
My System SpecsSystem Spec
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08 Sep 2010   #14
pain55

windows 7 ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Is your battery over heated ?

Try this Tool Test Laptop Battery with Imtec Battery Mark
OK, I will try it tomorrow, and keep you updated.

Thanks for help guys, much appreciated.
My System SpecsSystem Spec
09 Sep 2010   #15
pain55

windows 7 ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Hello and Welcome !

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Try this free video stress test: FurMark: Graphics Card Stability and Stress Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net

FurMark Setup:
Quote:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit
Try this free stress test: Free Software - GIMPS

Prime95 Setup:
Quote:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.
Hope this help,
Captain
For the memtest, do I have to burn it onto a disk, or is there any other way I can run it, as my laptop doesn't have a disk drive... = /
My System SpecsSystem Spec
09 Sep 2010   #16
Anak

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Mornin' P55,

Don't have a disk drive!
That does present a problem. Memtest needs to run before the OS starts. (Bootable)

Looking over memtests forum FAQ:
FAQ : please read before posting - Canardpc.com
There are several ways to run the test, see:

Running memtest
- How do I get it to run? [revised] Scroll down a bit.

Your best bet I am hoping is to use the USB option, if not, the next option would be to follow the:

FIXME
* Run from boot manager option, and run in safe mode.

An explanation of Grub:
grub - Google Search

If that won't work, you will have to find an external DVD/CD disk drive, and hook it up to your machine.

If none of these options work I see no harm in running the other tests until you can figure out how to run the memtest.
Have you tried calibrating the battery yet? That looks to be the easiest, and so far I have seen no feedback that we have ruled out a defective battery.

Quote:
Successful troubleshooting follows an organized set of steps.
I have chores to do , but I'll be keeping an eye out.....
My System SpecsSystem Spec
09 Sep 2010   #17
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by pain55 View Post
Guys, I ran WhoCrashed, and it told me I have no crash dumps in the Windows minidump folder. But, it also said I have crash dump logging enabled. So, a bit confused here..

Who crashed just looks in one folder it may be in two. C:\windows\minidump, and C;\windows and be called memory.DMP

You can also do a search for *.DMP



Ken
My System SpecsSystem Spec
09 Sep 2010   #18
pain55

windows 7 ultimate 32-bit
 
 

Quote   Quote: Originally Posted by Anak View Post
Mornin' P55,

Don't have a disk drive!
That does present a problem. Memtest needs to run before the OS starts. (Bootable)

Looking over memtests forum FAQ:
FAQ : please read before posting - Canardpc.com
There are several ways to run the test, see:

Running memtest
- How do I get it to run? [revised] Scroll down a bit.

Your best bet I am hoping is to use the USB option, if not, the next option would be to follow the:

FIXME
* Run from boot manager option, and run in safe mode.

An explanation of Grub:
grub - Google Search

If that won't work, you will have to find an external DVD/CD disk drive, and hook it up to your machine.

If none of these options work I see no harm in running the other tests until you can figure out how to run the memtest.
Have you tried calibrating the battery yet? That looks to be the easiest, and so far I have seen no feedback that we have ruled out a defective battery.

Quote:
Successful troubleshooting follows an organized set of steps.
I have chores to do , but I'll be keeping an eye out.....
Forgive me, I'm not very good with computer hardware, but how do you exactly calibrate a battery?

And, yes I'll try some of the other tests. Thanks for help
My System SpecsSystem Spec
09 Sep 2010   #19
pain55

windows 7 ultimate 32-bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by pain55 View Post
Guys, I ran WhoCrashed, and it told me I have no crash dumps in the Windows minidump folder. But, it also said I have crash dump logging enabled. So, a bit confused here..

Who crashed just looks in one folder it may be in two. C:\windows\minidump, and C;\windows and be called memory.DMP

You can also do a search for *.DMP



Ken
Do I add the asterisk before .DMP whilst searching?

And I just remembered a couple of days ago, I logged onto Windows and in the action center there was a notification saying that a memory dump had been created or something. Now, I vaguely remember the dump being located in the AppData, do you know where dumps are located in AppData?

Thanks.
My System SpecsSystem Spec
09 Sep 2010   #20
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Quote   Quote: Originally Posted by pain55 View Post
Quote   Quote: Originally Posted by Anak View Post
Good job! Pain55,

I placed a referal link to here back at your original thread.

I have to agree about those .dmp files. You need special programs to read them.
I have been looking at this link: Configuring the "Debugging Tools"

I hope once I read through it enough, and understand how to set up the tools on my machine I will be able to help more.
Thanks my friend, you've been of great help. I just wanted to know, have I collected the dumps correctly, or have I missed anything out?
There were no dumps in your upload. Read the following thread. Look at the bottom of the first post and make sure your system is configured for mini dumps.

https://www.sevenforums.com/tutorials...en-forums.html

I suggest that for the purposes of troubleshooting, you uninstall Avira using this tool:Info > Tool. Avira is known to cause crashes on some Win 7 systems. Download and install Microsoft Security Essentials in it's place. Once you have your system running properly, you can try Avira again; but I do not recommend doing so. I looked at four forced reboots in your system events and each one was preceded by Avira.

I found this in your Perfmon report:
The "CPU" rating for the system is poor and may be the cause of performance problems. Reducing the number of open applications may improve system performance. Check for unnecessary startup applications and disable those that are not required. If the problem continues the CPU may need to be upgraded.




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 unexpected shutdown BSOD




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