Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Can't install any programs

08 Sep 2010   #1
1900

Windows 7 ultimate
 
 
Can't install any programs

Hello there,

I recently had a problem where winows 7 wouldn't start up after using the kaspersky repair disk, so I have installed windows 7 again however i can't install anything, I have tried to install microsoft office, google chrome , windows live messenger AVG and some others however all the installers have failed, they open and begin to install and eventually all crash here are some error reports.

Faulting application name: setup.exe_Microsoft Setup Bootstrapper, version: 12.0.4518.1014, time stamp: 0x454280c5
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x7468e294
Faulting process id: 0xaf0
Faulting application start time: 0x01cb4f6b9481f923
Faulting application path: E:\Office 2007\setup.exe
Faulting module path: unknown
Report Id: e591991e-bb5e-11df-a336-00238b9202ac

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: msxml3.dll, version: 8.110.7600.16385, time stamp: 0x4a5bdfc6
Exception code: 0xc0000005
Fault offset: 0x0000000000005352
Faulting process id: 0x89c
Faulting application start time: 0x01cb4f6b3c1e9cd2
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Windows\System32\msxml3.dll
Report Id: 3f212143-bb5f-11df-a336-00238b9202ac

internet explorer has also been crashing alot too

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: RPCRT4.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002d047
Faulting process id: 0x628
Faulting application start time: 0x01cb4f6c0f3c4db9
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\RPCRT4.dll
Report Id: 50122c77-bb5f-11df-a336-00238b9202ac


Faulting application name: spybotsd162[1].tmp, version: 51.49.0.0, time stamp: 0x2a425e19
Faulting module name: RPCRT4.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002d047
Faulting process id: 0x3e0
Faulting application start time: 0x01cb4f6d22565580
Faulting application path: C:\Users\Jamie\AppData\Local\Temp\is-E3U7A.tmp\spybotsd162[1].tmp
Faulting module path: C:\Windows\syswow64\RPCRT4.dll
Report Id: 9017dbaf-bb60-11df-a336-00238b9202ac


Any ideas? thanks in advance





My System SpecsSystem Spec
.
08 Sep 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 1900 View Post
Hello there,

I recently had a problem where winows 7 wouldn't start up after using the kaspersky repair disk, so I have installed windows 7 again however i can't install anything, I have tried to install microsoft office, google chrome , windows live messenger AVG and some others however all the installers have failed, they open and begin to install and eventually all crash here are some error reports.

Faulting application name: setup.exe_Microsoft Setup Bootstrapper, version: 12.0.4518.1014, time stamp: 0x454280c5
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc00000fd
Fault offset: 0x7468e294
Faulting process id: 0xaf0
Faulting application start time: 0x01cb4f6b9481f923
Faulting application path: E:\Office 2007\setup.exe
Faulting module path: unknown
Report Id: e591991e-bb5e-11df-a336-00238b9202ac

Faulting application name: DllHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bca54
Faulting module name: msxml3.dll, version: 8.110.7600.16385, time stamp: 0x4a5bdfc6
Exception code: 0xc0000005
Fault offset: 0x0000000000005352
Faulting process id: 0x89c
Faulting application start time: 0x01cb4f6b3c1e9cd2
Faulting application path: C:\Windows\system32\DllHost.exe
Faulting module path: C:\Windows\System32\msxml3.dll
Report Id: 3f212143-bb5f-11df-a336-00238b9202ac

internet explorer has also been crashing alot too

Faulting application name: iexplore.exe, version: 8.0.7600.16385, time stamp: 0x4a5bc69e
Faulting module name: RPCRT4.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002d047
Faulting process id: 0x628
Faulting application start time: 0x01cb4f6c0f3c4db9
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\RPCRT4.dll
Report Id: 50122c77-bb5f-11df-a336-00238b9202ac


Faulting application name: spybotsd162[1].tmp, version: 51.49.0.0, time stamp: 0x2a425e19
Faulting module name: RPCRT4.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdb3b
Exception code: 0xc0000005
Fault offset: 0x0002d047
Faulting process id: 0x3e0
Faulting application start time: 0x01cb4f6d22565580
Faulting application path: C:\Users\Jamie\AppData\Local\Temp\is-E3U7A.tmp\spybotsd162[1].tmp
Faulting module path: C:\Windows\syswow64\RPCRT4.dll
Report Id: 9017dbaf-bb60-11df-a336-00238b9202ac


Any ideas? thanks in advance



The 0xc0000005 indicates a memory exception. It is in all the crashes. It is probably caused by a driver.

I would first run a system file check

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Second driver verifier

Beyond that, please run Verifier with these settings:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Let us know when you are ready to run driver verifier.

ken
My System SpecsSystem Spec
09 Sep 2010   #3
1900

Windows 7 ultimate
 
 

I tried doing the SFC/SCANNOW but the scan couldn't be completed due to windows resource protection could not perform the requested operation :s shall I go for option 2 or is there a way to mend this?

thanks
My System SpecsSystem Spec
.

09 Sep 2010   #4
1900

Windows 7 ultimate
 
 

Ok through sheer persistence I managed to complete the scan it said there were a few problems and it couldn't fix them all but some changes would take place after reboot, it says there is a log located at C:\windows\logs\CBS.log however when I go to open it it doesn't give me permission I would like to copy the log so you guys can see what it means however for some reason it wont't let me see it
My System SpecsSystem Spec
09 Sep 2010   #5
1900

Windows 7 ultimate
 
 

well it seems that SFC/SCANNOW fixed the installation problem I can now install various programs without any problem however it does seem to be BSODing alot now i shall open another thread to solve that problem thankyou for your help.
My System SpecsSystem Spec
Reply

 Can't install any programs




Thread Tools




Similar help and support threads
Thread Forum
Can't Install/Uninstall programs - policies to prevent Install
I have a laptop with Windows 7 Home Premium 64-bit and it can not install or uninstall programs in any normal way. When you try to do so, it comes up with this error "The System Administrator has set policies to prevent this installation." Now, I have googled it and most posts refer me to use the...
System Security
Office 2010 programs wont install / lauch after install
one of my co-workers wants me to get rid of some viruses and install office 2010 home and student on her computer with the key she bought. her computer runs windows 7 64-bit. after backing up her data, i finally ended up doing a factory reinstall from the backup partition. so i downloaded all...
Microsoft Office
word does not install, all other office 2007 programs do install
I am trying to install office 2007 as part of a system rebuild after installing a new hard drive. I get a window saying install was successful, I can open power point or excel but when I try to open word it hangs up at the word logo page. I have done remove programs in control panel, I have used...
Microsoft Office
Windows 7 will download programs but not install programs
Hello I have just bought a new acer aspier 5750z-4830 intel core b940 processor 4gb ddr3 memory 500 gb hdd 3 days ago and I am unable to install any new programs. I have tried to download meny sotwer not at the same time but the results are horrable. google chrome: 7 hours and never...
Software
Certain programs will not install
This applies to my Acer Aspire netbook running W7 Starter. When attempting to install TeamViewer (and some other apps), I get this message: "A required privilege is not held by the client" Is this a limitation imposed by W7 or, perhaps, Avast confining it to Sandbox?
Software
Can't install programs
Hello, earlier today I reformated my computer and re-installed windows 7 after it beging a dick. So now after two boots I still can't install any kind of programs. I can't even change stuff in C:/ drive as everything is write protected and admins doesn't have the right to do anything.
Software


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:00.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App