Help! Problem Event Name:BlueScreen

kazi · 09 Sep 2010

Hi,

every 10 to 15 minutes later my pc automatically restart. here is the problem:

OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C53EC0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090910-15522-01.dmp
C:\Users\Kazi Reazul Haque\AppData\Local\Temp\WER-56768-0.sysdata.xml

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i have attached the minidump file. pls help me to fix this problem

thanks in advance

ickymay · 09 Sep 2010

both .dmp files run though debugger come up as a 0x7F which in my experience is Low-level hardware corruption, such as corrupt memory (RAM), Mismatched memory modules and or a malfunctioning motherboard ?

I would first suspect out of date drivers as most of yours appear to be from July of 2009 and I can see Dell offer drivers from 2010 :)

for instance tdx.sys a component of your network driver is a year out of date

please go to Dell Studio XPS 1647 and update all of your drivers, if you use the service tag you can have dell identify your laptop and tell you which drivers are available :)

also please check your Bios version ?

let us know how it goes

Jonathan_King · 09 Sep 2010

Bugcheck- 7F. Please remove ZoneAlarm with this tool: http://download.zonealarm.com/bin/fr...cpes_clean.exe'

Reset the Windows firewall. Open an elevated command prompt and enter netsh advfirewall reset.

If the BSODs persist, please enable driver verifier: Driver Verifier - Enable and Disable

Follow these directions after a few BSODs have occurred: https://www.sevenforums.com/crashes-d...tructions.html

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep  9 05:27:08.882 2010 (UTC - 4:00)
System Uptime: 0 days 1:47:07.349
BugCheck 7F, {8, 80050031, 6f8, fffff80002c53ec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep  8 09:44:57.183 2010 (UTC - 4:00)
System Uptime: 0 days 5:02:53.728
BugCheck 7F, {8, 80050031, 6f8, fffff80002c4fec0}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

kazi · 09 Sep 2010

thanks guys for quick reply. appreciate it.

@ickymay: i updated all my drivers. the outdated driver you are seeing is from dell site and these are the latest one right now. i updated bios and video driver recently. i don't know if i am missing something here coz all are from dell malaysia site which showed after i enter my service tag.

i now seeing there is different..i mean updated driver from usa dell site. should i update from here?

@Jonathan_King: i removed zonelarm and reset to windows default firewall. is there anything else i need to do?

again thx for all the help :)

Jonathan_King · 09 Sep 2010

Not yet, just wait for more BSODs. Hopefully you won't get any more, but if you do, enable driver verifier, and post back here with the BSOD Posting Instructions.