PC is constantly rebooting itself or shutting down


  1. Posts : 3
    Win 7 x86
       #1

    PC is constantly rebooting itself or shutting down


    Hello,

    I'm experiencing crashes, which are seems to be HW related.
    As subject is, the PC is shutting down or rebboting with BSOD.
    Below are two, which managed to catch:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional information about the problem:
    BCCode: fc
    BCP1: 8F7ABE76
    BCP2: 1649A121
    BCP3: 8A96BC08
    BCP4: 00000002
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    AND

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057
    Additional information about the problem:
    BCCode: 1a
    BCP1: 00001236
    BCP2: 8547D000
    BCP3: 8547D718
    BCP4: 0006D804
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1


    I'm attaching here "Windows_NT6_BSOD_jcgriff2" , which includes minidumps, dxdiag etc.


    As a background :
    The PC was running with winXP. On the large installations like games, it just stucked.
    After upgrade to Win 7 x 86 , it starts to reboot or shut down ( I cannot find strong issue corellation)

    Please let me know if you need any additional info or test.

    Your help is very appreciated.
      My Computer


  2. Posts : 3
    Win 7 x86
    Thread Starter
       #2

    Hello,

    The new issue: PC just crashed , during SLEEP mode .
    Below is a dump:

    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************
    MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00000411, The subtype of the bugcheck.
    Arg2: c001e3a0
    Arg3: 6d806886
    Arg4: 00000001
    Debugging Details:
    ------------------
    Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    *** WARNING: Unable to verify timestamp for cmdguard.sys
    *** ERROR: Module load completed but symbols could not be loaded for cmdguard.sys
    BUGCHECK_STR: 0x1a_411
    CUSTOMER_CRASH_COUNT: 1
    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
    PROCESS_NAME: LogonUI.exe
    CURRENT_IRQL: 2
    TRAP_FRAME: 9b84189c -- (.trap 0xffffffff9b84189c)
    ErrCode = 00000000
    eax=03c75a00 ebx=fc01a1cc ecx=00000680 edx=00000000 esi=03c74000 edi=fc01a20c
    eip=9398b353 esp=9b841910 ebp=9b841918 iopl=0 nv up ei pl nz ac pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
    win32k+0xbb353:
    9398b353 ?? ???
    Resetting default scope
    LAST_CONTROL_TRANSFER: from 82906f0b to 82925d10
    STACK_TEXT:
    9b8416e4 82906f0b 0000001a 00000411 c001e3a0 nt!KeBugCheckEx+0x1e
    9b841724 828e46a4 9b84178c 00000000 03c74000 nt!MiLockTransitionLeafPage+0x115
    9b841774 828d995f 00000000 03c74000 c001e3a0 nt!MiResolveTransitionFault+0x20
    9b8417f8 828d0dd5 03c74000 00000000 84c4b730 nt!MiDispatchFault+0x61f
    9b841884 8288f638 00000000 03c74000 00000000 nt!MmAccessFault+0x25cc
    9b841884 9398b353 00000000 03c74000 00000000 nt!KiTrap0E+0xdc
    WARNING: Stack unwind information not available. Following frames may be wrong.
    9b84190c 9b841abc 03c73fc0 9b84193c 9397721a win32k+0xbb353
    9b841918 9397721a fc01a1cc 03c73fc0 00001a40 0x9b841abc
    9b84193c 9397715a 00000128 08297bc1 fd4ec728 win32k+0xa721a
    9b841b7c 939acccb fbb45010 fda3adc0 fe52b7c8 win32k+0xa715a
    9b841c64 93994eae fe078f68 fe860d40 ffbbd550 win32k+0xdcccb
    9b841c98 8d237a7d 3601089c 00000000 00000000 win32k+0xc4eae
    9b841d00 8288c44a 3601089c 00000000 00000000 cmdguard+0x10a7d
    9b841d00 76fe64f4 3601089c 00000000 00000000 nt!KiFastCallEntry+0x12a
    0014edd4 00000000 00000000 00000000 00000000 0x76fe64f4

    STACK_COMMAND: kb
    FOLLOWUP_IP:
    cmdguard+10a7d
    8d237a7d ?? ???
    SYMBOL_STACK_INDEX: c
    SYMBOL_NAME: cmdguard+10a7d
    FOLLOWUP_NAME: MachineOwner
    MODULE_NAME: cmdguard
    IMAGE_NAME: cmdguard.sys
    DEBUG_FLR_IMAGE_TIMESTAMP: 4c08cd2f
    FAILURE_BUCKET_ID: 0x1a_411_cmdguard+10a7d
    BUCKET_ID: 0x1a_411_cmdguard+10a7d
    Followup: MachineOwner
    ---------
    2: kd> lmvm cmdguard
    start end module name
    8d227000 8d261000 cmdguard T (no symbols)
    Loaded symbol image file: cmdguard.sys
    Image path: \SystemRoot\System32\DRIVERS\cmdguard.sys
    Image name: cmdguard.sys
    Timestamp: Fri Jun 04 12:53:51 2010 (4C08CD2F)
    CheckSum: 0003A4FA
    ImageSize: 0003A000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    2: kd> .trap 0xffffffff9b84189c
    ErrCode = 00000000
    eax=03c75a00 ebx=fc01a1cc ecx=00000680 edx=00000000 esi=03c74000 edi=fc01a20c
    eip=9398b353 esp=9b841910 ebp=9b841918 iopl=0 nv up ei pl nz ac pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
    win32k+0xbb353:
    9398b353 ?? ???
    2: kd> lmvm cmdguard
    start end module name
    8d227000 8d261000 cmdguard T (no symbols)
    Loaded symbol image file: cmdguard.sys
    Image path: \SystemRoot\System32\DRIVERS\cmdguard.sys
    Image name: cmdguard.sys
    Timestamp: Fri Jun 04 12:53:51 2010 (4C08CD2F)
    CheckSum: 0003A4FA
    ImageSize: 0003A000
    Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Please pin-point me to the problem.

    Thank you!!!
      My Computer


  3. Posts : 13,354
    Windows 7 Professional x64
       #3

    Looks like Comodo firewall is the cause here. Please remove it , then run this tool: RapidShare: 1-CLICK Web hosting - Easy Filehosting

    Reset the Windows firewall. Open an elevated command prompt and enter netsh advfirewall reset.
      My Computer


  4. Posts : 3
    Win 7 x86
    Thread Starter
       #4

    Hi Johnathan_King,


    Thanks a lot for your suggestion meanwhile the pc is stable.

    Thank you again.
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Thanks for the report!

    Let us know if you need anything else, or the problem returns.
      My Computer


 

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