BSOD and restart problems Help needed


  1. Posts : 4
    Win 7 Ultimate 64bit
       #1

    BSOD and restart problems Help needed


    I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    neomana22 said:
    I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.

    these probably were caused by your pcouffin.sys, a component of dvd software. the driver is from 2006 and should be updated. If I were you I would remove the offending software completely

    Ken J


    Code:
    pcouffin.sys        fffff880`04b1a000    fffff880`04b2e380    0x00014380    0x457584a2    12/5/2006 10:39:30
    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-31250-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    WARNING: Whitespace at end of path element
    Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    Machine Name:
    Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50
    Debug session time: Sun Sep  5 04:21:35.922 2010 (GMT-4)
    System Uptime: 0 days 0:20:33.063
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ...............
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 3B, {c0000046, fffff800028b97f8, fffff88005fab130, 0}
    
    Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for pcouffin.sys
    *** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys
    Probably caused by : pcouffin.sys ( pcouffin+9a80 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000046, Exception code that caused the bugcheck
    Arg2: fffff800028b97f8, Address of the exception record for the exception that caused the bugcheck
    Arg3: fffff88005fab130, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object.
    
    FAULTING_IP: 
    nt!RtlRaiseStatus+18
    fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h]
    
    CONTEXT:  fffff88005fab130 -- (.cxr 0xfffff88005fab130)
    rax=0000000000000000 rbx=00000000c0000046 rcx=fffff88005fab130
    rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002a03e80
    rip=fffff800028b97f8 rsp=fffff88005fab070 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=0000000000000000
    r11=fffff88005fab688 r12=0000000000000000 r13=0000000000000000
    r14=fffffa8003c89b60 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000282
    nt!RtlRaiseStatus+0x18:
    fffff800`028b97f8 488b8424b8010000 mov     rax,qword ptr [rsp+1B8h] ss:0018:fffff880`05fab228=fffff800028b97f8
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0x3B
    
    PROCESS_NAME:  1ClickDvdCopy.
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002893e20 to fffff800028b97f8
    
    STACK_TEXT:  
    fffff880`05fab070 fffff800`02893e20 : fffffa80`066ced80 fffffa80`066cec50 fffff880`04757890 fffff880`04750000 : nt!RtlRaiseStatus+0x18
    fffff880`05fab610 fffff880`04759a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`04a77300 00000000`00000000 : nt!KeReleaseMutant+0x260
    fffff880`05fab6c0 fffff8a0`00000001 : fffffa80`00000001 fffffa80`04a77300 00000000`00000000 00000000`00000000 : pcouffin+0x9a80
    fffff880`05fab6c8 fffffa80`00000001 : fffffa80`04a77300 00000000`00000000 00000000`00000000 fffff800`028b2256 : 0xfffff8a0`00000001
    fffff880`05fab6d0 fffffa80`04a77300 : 00000000`00000000 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 : 0xfffffa80`00000001
    fffff880`05fab6d8 00000000`00000000 : 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 fffff8a0`0c75c0e0 : 0xfffffa80`04a77300
    
    
    FOLLOWUP_IP: 
    pcouffin+9a80
    fffff880`04759a80 ??              ???
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  pcouffin+9a80
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: pcouffin
    
    IMAGE_NAME:  pcouffin.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  457584a2
    
    STACK_COMMAND:  .cxr 0xfffff88005fab130 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_pcouffin+9a80
    
    BUCKET_ID:  X64_0x3B_pcouffin+9a80
    
    Followup: MachineOwner
    ---------
      My Computer


 

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