BSOD / freezing

ottjixer · 10 Sep 2010

I have a custom built desktop, 6 mths old.

Win 7 - Home premium 64bit (re-installed 2 months ago)
Video Card - ATI HD 5770
148 GB HD (114 GB free)

I followed the instructions as outline by the moderator and attached the following below. Here is the error report.

Thanks in advance for your help

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: FFFFF98016ACCFD4
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88003FA2125
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Jonathan_King · 10 Sep 2010

Welcome!

It appears hardware is the cause, so we'd better get started on some diagnostics right away.

First, test RAM. RAM - Test with Memtest86+

Next, test CPU: https://www.sevenforums.com/tutorials...t-prime95.html

Be sure to keep an eye on Speedfan, and let us know what the temps are like.

Test GFX card: Video Card - Stress Test with Furmark

...Summary of the Dumps:

Code:


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep  2 08:54:43.919 2010 (GMT-4)
System Uptime: 0 days 0:00:12.760
BugCheck 124, {0, fffffa8004ebe038, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep  1 08:37:07.154 2010 (GMT-4)
System Uptime: 0 days 0:00:11.996
BugCheck 124, {0, fffffa8004d037f8, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 31 18:09:53.184 2010 (GMT-4)
System Uptime: 0 days 0:00:13.026
BugCheck 124, {0, fffffa8004e81038, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 20 15:50:18.579 2010 (GMT-4)
System Uptime: 0 days 0:00:10.420
BugCheck 124, {0, fffffa8004ec44f8, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Aug 13 19:12:09.513 2010 (GMT-4)
System Uptime: 0 days 0:00:12.355
BugCheck 124, {0, fffffa8004e3d7a8, 0, 0}
Probably caused by : hardware
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

You'll notice uptimes:

Code:


System Uptime: 0 days 0:00:12.760
System Uptime: 0 days 0:00:11.996
System Uptime: 0 days 0:00:13.026
System Uptime: 0 days 0:00:10.420
System Uptime: 0 days 0:00:12.355

That may very well be a heat issue.

ottjixer · 10 Sep 2010

Thanks J_K. Working on your suggestions. I've got one of those Lian-li aluminum cases and the last temp reading I took from the bios was:

cpu - 45 deg celcius
mb - 37 deg celcius

Thanks again
jixer

Jonathan_King · 10 Sep 2010

I found another possible cause, McAfee. Please remove it with this tool: http://download.mcafee.com/products/...tches/MCPR.exe

It is running on startup, and I have seen it cause BSODs before. That may be an explanation for the uptimes shown.