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BSOD and restart problems Help needed
I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.
I am having a BSOD stop error each day my pc is newly installed and i have bought it last week please help.
these probably were caused by your pcouffin.sys, a component of dvd software. the driver is from 2006 and should be updated. If I were you I would remove the offending software completely
Ken J
Code:pcouffin.sys fffff880`04b1a000 fffff880`04b2e380 0x00014380 0x457584a2 12/5/2006 10:39:30Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\090510-31250-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available WARNING: Whitespace at end of path element Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols *http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.amd64fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0xfffff800`02819000 PsLoadedModuleList = 0xfffff800`02a56e50 Debug session time: Sun Sep 5 04:21:35.922 2010 (GMT-4) System Uptime: 0 days 0:20:33.063 Loading Kernel Symbols ............................................................... ................................................................ ............... Loading User Symbols Loading unloaded module list ...... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000046, fffff800028b97f8, fffff88005fab130, 0} Unable to load image \SystemRoot\System32\Drivers\pcouffin.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for pcouffin.sys *** ERROR: Module load completed but symbols could not be loaded for pcouffin.sys Probably caused by : pcouffin.sys ( pcouffin+9a80 ) Followup: MachineOwner --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000046, Exception code that caused the bugcheck Arg2: fffff800028b97f8, Address of the exception record for the exception that caused the bugcheck Arg3: fffff88005fab130, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000046 - An attempt to release a mutant object was made by a thread that was not the owner of the mutant object. FAULTING_IP: nt!RtlRaiseStatus+18 fffff800`028b97f8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h] CONTEXT: fffff88005fab130 -- (.cxr 0xfffff88005fab130) rax=0000000000000000 rbx=00000000c0000046 rcx=fffff88005fab130 rdx=0000000000000001 rsi=0000000000000001 rdi=fffff80002a03e80 rip=fffff800028b97f8 rsp=fffff88005fab070 rbp=0000000000000000 r8=0000000000000000 r9=0000000000000000 r10=0000000000000000 r11=fffff88005fab688 r12=0000000000000000 r13=0000000000000000 r14=fffffa8003c89b60 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00000282 nt!RtlRaiseStatus+0x18: fffff800`028b97f8 488b8424b8010000 mov rax,qword ptr [rsp+1B8h] ss:0018:fffff880`05fab228=fffff800028b97f8 Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x3B PROCESS_NAME: 1ClickDvdCopy. CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80002893e20 to fffff800028b97f8 STACK_TEXT: fffff880`05fab070 fffff800`02893e20 : fffffa80`066ced80 fffffa80`066cec50 fffff880`04757890 fffff880`04750000 : nt!RtlRaiseStatus+0x18 fffff880`05fab610 fffff880`04759a80 : fffff8a0`00000001 fffffa80`00000001 fffffa80`04a77300 00000000`00000000 : nt!KeReleaseMutant+0x260 fffff880`05fab6c0 fffff8a0`00000001 : fffffa80`00000001 fffffa80`04a77300 00000000`00000000 00000000`00000000 : pcouffin+0x9a80 fffff880`05fab6c8 fffffa80`00000001 : fffffa80`04a77300 00000000`00000000 00000000`00000000 fffff800`028b2256 : 0xfffff8a0`00000001 fffff880`05fab6d0 fffffa80`04a77300 : 00000000`00000000 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 : 0xfffffa80`00000001 fffff880`05fab6d8 00000000`00000000 : 00000000`00000000 fffff800`028b2256 fffff8a0`0c75c0e0 fffff8a0`0c75c0e0 : 0xfffffa80`04a77300 FOLLOWUP_IP: pcouffin+9a80 fffff880`04759a80 ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: pcouffin+9a80 FOLLOWUP_NAME: MachineOwner MODULE_NAME: pcouffin IMAGE_NAME: pcouffin.sys DEBUG_FLR_IMAGE_TIMESTAMP: 457584a2 STACK_COMMAND: .cxr 0xfffff88005fab130 ; kb FAILURE_BUCKET_ID: X64_0x3B_pcouffin+9a80 BUCKET_ID: X64_0x3B_pcouffin+9a80 Followup: MachineOwner ---------