New
#1
recurring blue screens
Hello,
I am running Windows 7 /64 bits on a brand new system Asus M4A89TD Pro/ USB3 with AMD64 (phenom II) configuration and experience from time to time a blue screen (once per day).
Contrarily to inital suspicions, I can state that this is not a RAM issue : firstly because I do not experience any problem on Ubuntu 10.04.1 /amd64 on the same hardware, and secondly because a full memtest loop during a whole night did not reveal any issue with the memory.
I had my first crash on windows when I tried to install PCTools antispyware (at the beginning of the installation process). I am also running ZoneAlarm Pro /64 bits and did not remove it yet. I am not convinced that ZA is the culprit because I experienced crash outside browsing activities.
I attach the whole config as recommended, taken before the last 3 crashes.
I also include below an output of "whocrashed" which shows that 90% of the time the bugcheck code is totally identical: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C45D28)
Help and advice will be appreciated.
Many thanks in advance.
Output of "whocrashed":
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This program checks for drivers which have been crashing your computer.
Whenever a computer suddenly reboots without displaying any notice or blue screen of death, the first thing that is often though about is a hardware failure. In reality, on Windows most crashes are caused by malfunctioning device drivers and kernel modules. In case of a kernel error, most computers do not show a blue screen unless they are configured to do so. Instead these systems suddenly reboot without any notice.
This program does post-mortem crash dump analysis with the single click of a button.
To obtain technical support visit www.resplendence.com/support
To check if a newer version of this program is available, click here.
Just click the Analyze button for a comprehensible report ...
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Home Edition notice
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This version of WhoCrashed is free for use at home only. If you would like to use this software at work or in a commercial environment you should get the professional edition. The professional edition of WhoCrashed also allows analysis of crashdumps on remote drives and computers on the network and offers more detailed analysis.
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Analysis
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Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Fri 10/09/2010 04:38:05 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C45D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\091010-16224-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Thu 09/09/2010 19:34:28 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C38D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090910-18969-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Thu 09/09/2010 05:04:39 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C55D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090910-15085-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Thu 09/09/2010 05:00:14 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002CA0EC8)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090910-17331-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Tue 07/09/2010 15:16:34 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C8CD28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090710-15319-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Tue 07/09/2010 12:08:00 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C44EC8)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090710-23992-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Mon 06/09/2010 05:17:10 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C39D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090610-16114-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Mon 06/09/2010 05:13:14 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C38D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090610-18564-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Mon 06/09/2010 04:23:53 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C86D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090610-19078-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Sun 05/09/2010 08:29:22 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C89D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090510-16754-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Sun 05/09/2010 05:33:25 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x7F (0x8, 0x80050031, 0x6F8, 0xFFFFF80002C92D28)
Error: UNEXPECTED_KERNEL_MODE_TRAP
Dump file: C:\Windows\Minidump\090510-19375-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
On Mon 16/08/2010 19:28:15 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x19 (0x22, 0xFFFFF8A00109A000, 0x1, 0x0)
Error: BAD_POOL_HEADER
Dump file: C:\Windows\Minidump\081610-25615-01.dmp
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit is in another driver on your system which cannot be identified at this time.
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Conclusion
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12 crash dumps have been found and analyzed. Note that it's not always possible to state with certainty whether a reported driver is really responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
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