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Windows 7: Random BSOD, plz help

12 Sep 2010   #21
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Driver verifier will cause a crash if it encounters a faulty driver; that is the purpose. Upload those Verifier enabled dumps to us. Hopefully, the dumps will point to the offending driver(s). Even if the store is able to fix it, the dumps might hold a clue that can help someone else. I hope the shop can solve your problem. And please do let us know.

Regarding Memtest, download it again and make a new CD and try it. You might ask the shop to try it. From experience, we have found that Memtest needs to run for at least seven passes. Sometimes RAM errors do not show up on the first few passes. The shops around here run it for 12 passes.


My System SpecsSystem Spec
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12 Sep 2010   #22
fahadalrefaei

Windows 7 64 bit
 
 

well, its offical, I'm cursed with bad luck.
I took my Pc to the store today, and I ran the verifier program and guess what.... no bsod, no error no nothing. It was just a normal start up, so i tried it again in a diffrent setting but it still starts up well. *sigh* so much for a way to check if the bsod has gone away.
well anyway we agreed to have the harddisk changed to se what happens. It'll be done in the next 3 hours. This time they plan to install Windows 7 with the store owned copy (i forgot to bring my copy with me).
So, so far, I had the memory, motherboard and hard drive changed and the software will be replaced with one the store uses on all its repairs so we know it wont be a software problem.
hopefully this will finaly fix my Pc (I'm mean for god's sake its practically a new PC), I'll post another update later today when I test my PC.
See you later
My System SpecsSystem Spec
12 Sep 2010   #23
fahadalrefaei

Windows 7 64 bit
 
 

BSOD again (attached minidump).
I got a new hard drive with practiculy nothing installed, I played my online game and it crashed again . Unfortantly I forgotten to set it up so that the pc wont reset when it crashes so i wasnt able to write the error down but I THNIK is was 0X0000003B and winke. file error, but im not sure.
I herby offer a thousand thank yous and blessings, to who ever fixs my pc .
My System SpecsSystem Spec
.

12 Sep 2010   #24
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Well, actually that is good news. You will have a new hard drive and a fresh, clean install. If I may suggest, download and install Macrium Reflect (free) and image your system while it is clean and before you install anything. That way you will always have a clean image to fall back on. Here is a tutorial by whs, the Macrium master here: Imaging with free Macrium. Store the image on another drive if you can.

Please let us know how your new system runs.

Edited to add: I just saw your latest post. I'll be back.
My System SpecsSystem Spec
12 Sep 2010   #25
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are correct, it is BugCheck 3B, c0000005. But notice the code that follows it. That is memory error, corrupted memory. The usual causes are System service, Device driver, graphics driver, ?memory.

Since the shop did a brand new install from their disk, I think we can rule out system service. The dump blames hardware: Probably caused by : hardware. We know that you have a brand new hard drive just installed at the shop.

Code:
Kernel base = 0xfffff800`02c57000 PsLoadedModuleList = 0xfffff800`02e94e50
Debug session time: Sun Sep 12 16:19:33.930 2010 (GMT-4)
System Uptime: 0 days 2:02:09.085
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff96000105aa1, fffff88008bed970, 0}

Probably caused by : hardware ( win32k!XDCOBJ::RestoreAttributes+41 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000105aa1, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008bed970, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!XDCOBJ::RestoreAttributes+41
fffff960`00105aa1 ff20            jmp     qword ptr [rax]

CONTEXT:  fffff88008bed970 -- (.cxr 0xfffff88008bed970)
rax=000000008b3f8bf0 rbx=fffff88008bee3d8 rcx=00000000003f0d00
rdx=fffff900c1705e80 rsi=fffffa800bcf6e50 rdi=000000000185000f
rip=fffff96000105aa1 rsp=fffff88008bee350 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=0000000000000008
r11=00000000003f0b60 r12=fffff900c1af6630 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!XDCOBJ::RestoreAttributes+0x41:
fffff960`00105aa1 ff20            jmp     qword ptr [rax] ds:002b:00000000`8b3f8bf0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

MISALIGNED_IP: 
win32k!XDCOBJ::RestoreAttributes+41
fffff960`00105aa1 ff20            jmp     qword ptr [rax]

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff96000105aa1

STACK_TEXT:  
fffff880`08bee350 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!XDCOBJ::RestoreAttributes+0x41


FOLLOWUP_IP: 
win32k!XDCOBJ::RestoreAttributes+41
fffff960`00105aa1 ff20            jmp     qword ptr [rax]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!XDCOBJ::RestoreAttributes+41

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .cxr 0xfffff88008bed970 ; kb

MODULE_NAME: hardware

FAILURE_BUCKET_ID:  X64_IP_MISALIGNED

BUCKET_ID:  X64_IP_MISALIGNED

Followup: MachineOwner
---------
We are going to have to approach this as though we have not worked with this machine before. So don't be surprised if we suggest things you have already tried.

Something jumps out at me in the unloaded modules in your dump. Besides being an obsolete RAID driver, it figured into the crash.

wdcsam64.sys Wed Apr 16 04:39:08 2008 - Western Digital External Drive RAID ManagerWD Support > Downloads > Select Product

You are not the first to have encountered a problem with this driver: https://www.sevenforums.com/crashes-d...ds-2-days.html. Update this driver.

I also find another very out of date driver:

e1y60x64.sys Mon Aug 18 17:45:05 2008 - Intel(R) 82567LM Gigabit Network Connection http://downloadcenter.intel.com/Default.aspx. Update this driver.

These two drivers are not engineered for Windows 7; they are obsolete. Obsolete drivers can and do cause memory corruption. The rest of your drivers look good and are up to date. After you have updated both of these drivers, reboot and see how your system runs. I want to take this one step at a time.
My System SpecsSystem Spec
12 Sep 2010   #26
fahadalrefaei

Windows 7 64 bit
 
 

ok, I have upgrade both drivers (btw I had BSOD even when I disconnected my external hard drive).
is there anything else I should do other than wait for the next BSOD?

update: soon after i posted, my pc just crashed, no bsod, just a blank screen then bootup.
My System SpecsSystem Spec
12 Sep 2010   #27
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Good job on the drivers. Try to run Memtest again. It does not run through Windows; you boot from the CD or flash drive. Here is the tutorial again. Please let in run for at least seven passes.

RAM - Test with Memtest86+

Post your results. Errors will show in red.
My System SpecsSystem Spec
13 Sep 2010   #28
fahadalrefaei

Windows 7 64 bit
 
 

I didnt get a chance to test memtest yet, because it turned out that the store forgot to install my 2nd hard drive (i have 2 1TB drives). This time the store manager decided that while their fixing the hard drive they'll switch out the memory sticks to one of a diffrent brand than they used because they suspect it might be a compatability problem.
So I'll use the memtest later today with the results if my pc gets another BSOD if not I'll update anway.
My System SpecsSystem Spec
13 Sep 2010   #29
CarlTR6

Windows 7 Ultimate 32 bit
 
 

Thanks for the update. Incompatible memory sticks can definitely cause problems. If the store is swapping out the memory sticks, it is not necessary to run Memtest unless you get another BSOD indicated memory errors. Do let us know.
My System SpecsSystem Spec
14 Sep 2010   #30
fahadalrefaei

Windows 7 64 bit
 
 

Good news.
It looks like my Pc has finally been fixed .
While I'm not 100% sure I havent had any BSOD after 5 hours of total usage.
Turns out while the memory sticks were in good condition, they were incompatible with my computer.
The store switched the memory sticks with another brand called Kingston (i cant remeber the brand name of my old ones), and its looks like it fixed everything.

Thanks for all your help.

I'm gonna wait another day just to be use I have no other problems, then I'll mark ths post as solved.
My System SpecsSystem Spec
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