BSOD HP Pavillion DV3T Memory Dump

win7web1 · 11 Sep 2010

I have had this problem for several months, the laptop was restored to factory image and the motherboard replaced under warranty by HP and the problem continues.
When the laptop lid is closed and it goes to sleep, the next time I open the laptop it says Windows has recovered from a serious error. This sometimes happens when I shut down normally.

I have a memory dump file of 374MB uploaded to a site where the download link is only valid until September 12. Send large files - Transfer big files - Short-term backup - Temporary file storage - FTP substitute
How can I get someone to look at it?
HP tech support does not seem to have the ability to troubleshoot memory dumps and instead want me to do a bunch of manual tests and scans that were done already before the laptop was sent in when they tried replacing the system board.

win7web1 · 11 Sep 2010

I just noticed the instructions above. I'm doing that now.

win7web1 · 11 Sep 2010

Here are the report files.
The laptop is about 1 year old. The OS is Windows 7 Home Premium 64-Bit OEM.
The factory image was Windows Vista Home Premium 64-Bit OEM and was upgraded to Windows 7 using the HP-provided Windows 7 upgrade DVD media (laptop was purchased during the time Vista was preloaded, but HP provided free Windows 7 upgrades by mail after purchase).

Thanks.

CarlTR6 · 11 Sep 2010

You zipped the collection program rather than the results of the collection program. :) Try it again. Clcik on that exe program and run it.

win7web1 · 11 Sep 2010

CarlTR6 said:

You zipped the collection program rather than the results of the collection program. :) Try it again. Clcik on that exe program and run it.

I corrected the files copied into the zip file. Here it is.

CarlTR6 · 11 Sep 2010

This appears to be a driver problem.

Error code 9F, DRIVER_POWER_STATE_FAILURE - usual cause is a device driver.

Code:

Kernel base = 0xfffff800`02e06000 PsLoadedModuleList = 0xfffff800`03043e50
Debug session time: Sat Sep 11 05:43:46.159 2010 (GMT-4)
System Uptime: 0 days 8:08:54.016
Loading Kernel Symbols
...............................................................
................................................................
.....................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa800473a990, fffff80000ba2748, fffffa80044c1bd0}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800473a990, Physical Device Object of the stack
Arg3: fffff80000ba2748, Functional Device Object of the stack
Arg4: fffffa80044c1bd0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa80044c1bd0

DEVICE_OBJECT: fffffa800532f050

DRIVER_OBJECT: fffffa8005268550

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

MODULE_NAME: NETw5s64

FAULTING_MODULE: fffff88004871000 NETw5s64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  SmartMenu.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ee5273 to fffff80002e76740

STACK_TEXT:  
fffff800`00ba26f8 fffff800`02ee5273 : 00000000`0000009f 00000000`00000003 fffffa80`0473a990 fffff800`00ba2748 : nt!KeBugCheckEx
fffff800`00ba2700 fffff800`02e8229e : fffff800`00ba2830 fffff800`00ba2830 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`00ba27a0 fffff800`02e81dd6 : fffff800`03026700 00000000`001cb135 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00ba2810 fffff800`02e824be : 00000044`4c6fc650 fffff800`00ba2e88 00000000`001cb135 fffff800`02ff3928 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00ba2e60 fffff800`02e81cb7 : fffffa80`0597bcc1 00000000`001cb135 00000000`00000000 00000000`00000035 : nt!KiTimerExpiration+0x1be
fffff800`00ba2f00 fffff800`02e7c865 : 00000000`00000000 fffffa80`04bfdb60 00000000`00000000 fffff880`01467c50 : nt!KiRetireDpcList+0x277
fffff800`00ba2fb0 fffff800`02e7c67c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
fffff880`071f17d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`04285000 fffff880`04292000   Accelerometer Accelerometer.sys Fri Jul 16 11:02:38 2010 (4C40748E)
fffff880`00f8a000 fffff880`00fe1000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c09000 fffff880`02c93000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`042c8000 fffff880`042de000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00ce3000 fffff880`00cee000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`0833b000 fffff880`08346000   asyncmac asyncmac.sys Mon Jul 13 20:10:13 2009 (4A5BCCE5)
fffff880`00cda000 fffff880`00ce3000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00db4000 fffff880`00dde000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`00ff4000 fffff880`01000000   BATTC    BATTC.SYS    Mon Jul 13 19:31:01 2009 (4A5BC3B5)
fffff880`01966000 fffff880`0196d000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`0182b000 fffff880`0183c000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`03514000 fffff880`03532000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff880`06d89000 fffff880`06d99000   BthEnum  BthEnum.sys  Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`06d99000 fffff880`06db9000   bthpan   bthpan.sys   Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`06c37000 fffff880`06cc3000   bthport  bthport.sys  Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`05000000 fffff880`05018000   BTHUSB   BTHUSB.sys   Mon Jul 13 20:06:52 2009 (4A5BCC1C)
fffff880`051e8000 fffff880`051f9000   btusbflt btusbflt.sys Thu Apr 08 21:11:36 2010 (4BBE7EC8)
fffff880`06ec7000 fffff880`06f4b000   btwaudio btwaudio.sys Tue May 13 00:10:36 2008 (482914BC)
fffff880`06e57000 fffff880`06ec7000   btwavdt  btwavdt.sys  Tue May 13 00:09:36 2008 (48291480)
fffff880`06f4b000 fffff880`06f4e300   btwrchid btwrchid.sys Tue May 13 00:10:53 2008 (482914CD)
fffff960`00650000 fffff960`00677000   cdd      cdd.dll      Wed May 19 15:48:26 2010 (4BF4408A)
fffff880`06ce9000 fffff880`06d06000   cdfs     cdfs.sys     Mon Jul 13 19:19:46 2009 (4A5BC112)
fffff880`01906000 fffff880`01930000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00c00000 fffff880`00cc0000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`043d8000 fffff880`043ea000   circlass circlass.sys Mon Jul 13 20:06:34 2009 (4A5BCC0A)
fffff880`0189e000 fffff880`018ce000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00d56000 fffff880`00db4000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`02df0000 fffff880`02df4500   CmBatt   CmBatt.sys   Mon Jul 13 19:31:03 2009 (4A5BC3B7)
fffff880`01112000 fffff880`01185000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`00ec6000 fffff880`00ecf000   compbatt compbatt.sys Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`042b8000 fffff880`042c8000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`06f5d000 fffff880`06f6b000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02dd2000 fffff880`02df0000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02dc3000 fffff880`02dd2000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01888000 fffff880`0189e000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0514e000 fffff880`05170000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`06f6b000 fffff880`06f77000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`06f82000 fffff880`06f95000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`06f77000 fffff880`06f82000   dump_msahci dump_msahci.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`06d23000 fffff880`06d2f000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`04015000 fffff880`04109000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`04109000 fffff880`0414f000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`04292000 fffff880`042af000   enecir   enecir.sys   Mon Dec 29 23:18:39 2008 (4959A11F)
fffff880`010a0000 fffff880`010b4000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`01054000 fffff880`010a0000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`01200000 fffff880`0120a000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01844000 fffff880`0187e000   fvevol   fvevol.sys   Mon Jul 13 19:22:15 2009 (4A5BC1A7)
fffff880`01400000 fffff880`0144a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff880`04278000 fffff880`04285000   GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:17:04 2009 (4A1151C0)
fffff800`033e2000 fffff800`0342b000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`041c3000 fffff880`041e7000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`051ab000 fffff880`051c4000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`0519a000 fffff880`051ab000   hidir    hidir.sys    Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`051c4000 fffff880`051cc080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`0187e000 fffff880`01888000   hpdskflt hpdskflt.sys Fri Jul 16 11:02:38 2010 (4C40748E)
fffff880`04850000 fffff880`0485c000   HpqKbFiltr HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 (49F85AAE)
fffff880`0344c000 fffff880`03514000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`015e3000 fffff880`015ec000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`04832000 fffff880`04850000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`03a17000 fffff880`03fea500   igdkmd64 igdkmd64.sys Wed May 06 14:22:19 2009 (4A01D55B)
fffff880`05176000 fffff880`0519a000   IntcHdmi IntcHdmi.sys Mon Sep 22 09:49:56 2008 (48D7A284)
fffff880`019e7000 fffff880`019fd000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`0485c000 fffff880`0486b000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`051cd000 fffff880`051db000   kbdhid   kbdhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff800`00bcc000 fffff800`00bd6000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`04395000 fffff880`043d8000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013ce000 fffff880`013e8000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`015b8000 fffff880`015e3000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`05170000 fffff880`05175200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`06fd9000 fffff880`06fee000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`06f95000 fffff880`06fb8000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00cfe000 fffff880`00d42000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`06f4f000 fffff880`06f5d000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`04269000 fffff880`04278000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`051db000 fffff880`051e8000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00cc0000 fffff880`00cda000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`01930000 fffff880`0195d000   MpFilter MpFilter.sys Sat Mar 20 01:58:08 2010 (4BA463F0)
fffff880`05538000 fffff880`05548000   MpNWMon  MpNWMon.sys  Sat Mar 20 01:58:00 2010 (4BA463E8)
fffff880`03532000 fffff880`0354a000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`0354a000 fffff880`03577000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`03577000 fffff880`035c5000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`035c5000 fffff880`035e8000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`00dde000 fffff880`00de9000   msahci   msahci.sys   Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`019cb000 fffff880`019d6000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fea000 fffff880`00ff4000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010b4000 fffff880`01112000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02db8000 fffff880`02dc3000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01452000 fffff880`01464000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01466000 fffff880`01558000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`04302000 fffff880`0430e000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`06db9000 fffff880`06dcc000   ndisuio  ndisuio.sys  Mon Jul 13 20:09:25 2009 (4A5BCCB5)
fffff880`0430e000 fffff880`0433d000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0507d000 fffff880`05092000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d1d000 fffff880`02d2c000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02c93000 fffff880`02cd8000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01558000 fffff880`015b8000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`04871000 fffff880`04fd1000   NETw5s64 NETw5s64.sys Thu Mar 18 01:21:53 2010 (4BA1B871)
fffff880`019d6000 fffff880`019e7000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02dac000 fffff880`02db8000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e06000 fffff800`033e2000   nt       ntkrnlmp.exe Sat Jun 19 00:16:41 2010 (4C1C44A9)
fffff880`0122b000 fffff880`013ce000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`0195d000 fffff880`01966000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`06e00000 fffff880`06e53000   nwifi    nwifi.sys    Mon Jul 13 20:07:23 2009 (4A5BCC3B)
fffff880`02ce1000 fffff880`02d07000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00e40000 fffff880`00e55000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00e00000 fffff880`00e33000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00de9000 fffff880`00df9000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013e8000 fffff880`013f9000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`05492000 fffff880`05538000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`05111000 fffff880`0514e000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00d42000 fffff880`00d56000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`042de000 fffff880`04302000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`0433d000 fffff880`04358000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`04358000 fffff880`04379000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`04379000 fffff880`04393000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02d5b000 fffff880`02dac000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`019b0000 fffff880`019b9000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019b9000 fffff880`019c2000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`019c2000 fffff880`019cb000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`06d5d000 fffff880`06d89000   rfcomm   rfcomm.sys   Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06dcc000 fffff880`06de4000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`04800000 fffff880`04832000   Rt64win7 Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
fffff880`06cd4000 fffff880`06ce9000   RTSTOR64 RTSTOR64.SYS Tue Dec 02 01:01:40 2008 (4934CF44)
fffff880`05548000 fffff880`05553000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0144a000 fffff880`01452000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`08212000 fffff880`082a8000   srv      srv.sys      Mon Jun 21 23:21:11 2010 (4C202C27)
fffff880`05592000 fffff880`055fa000   srv2     srv2.sys     Mon Jun 21 23:20:47 2010 (4C202C0F)
fffff880`05553000 fffff880`05580000   srvnet   srvnet.sys   Mon Jun 21 23:20:32 2010 (4C202C00)
fffff880`05092000 fffff880`05111000   stwrt64  stwrt64.sys  Wed Mar 24 00:01:24 2010 (4BA98E94)
fffff880`04393000 fffff880`04394480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`04214000 fffff880`04267000   SynTP    SynTP.sys    Thu May 27 17:41:36 2010 (4BFEE710)
fffff880`01601000 fffff880`017fe000   tcpip    tcpip.sys    Sun Jun 13 23:39:04 2010 (4C15A458)
fffff880`05580000 fffff880`05592000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`0181e000 fffff880`0182b000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01800000 fffff880`0181e000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02d47000 fffff880`02d5b000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`005d0000 fffff960`005da000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`011d1000 fffff880`011f7000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`043ea000 fffff880`043fc000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`06d06000 fffff880`06d23000   usbccgp  usbccgp.sys  Mon Jul 13 20:06:45 2009 (4A5BCC15)
fffff880`04267000 fffff880`04268f00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`041b2000 fffff880`041c3000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`05023000 fffff880`0507d000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`0415c000 fffff880`041b2000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`0414f000 fffff880`0415c000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`06d2f000 fffff880`06d5c100   usbvideo usbvideo.sys Mon Jul 13 20:07:00 2009 (4A5BCC24)
fffff880`00e33000 fffff880`00e40000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`0196d000 fffff880`0197b000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`0197b000 fffff880`019a0000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00e55000 fffff880`00e6a000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e6a000 fffff880`00ec6000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`01185000 fffff880`011d1000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`04fd1000 fffff880`04fde000   vwifibus vwifibus.sys Mon Jul 13 20:07:21 2009 (4A5BCC39)
fffff880`02d07000 fffff880`02d1d000   vwififlt vwififlt.sys Mon Jul 13 20:07:22 2009 (4A5BCC3A)
fffff880`02d2c000 fffff880`02d47000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`019a0000 fffff880`019b0000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00ed7000 fffff880`00f7b000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f7b000 fffff880`00f8a000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02cd8000 fffff880`02ce1000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000c0000 fffff960`003cf000   win32k   win32k.sys   Sat Jun 19 00:31:59 2010 (4C1C483F)
fffff880`06cc3000 fffff880`06cd4000   WinUSB   WinUSB.sys   Mon Jul 13 20:06:28 2009 (4A5BCC04)
fffff880`042af000 fffff880`042b8000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00fe1000 fffff880`00fea000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`06fb8000 fffff880`06fd9000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`082b9000 fffff880`0832a000   spsys.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`0832a000 fffff880`0833b000   usbaapl64.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`082a8000 fffff880`082b9000   usbaapl64.sy
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018ce000 fffff880`018dc000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018dc000 fffff880`018e8000   dump_pciidex
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018e8000 fffff880`018f3000   dump_msahci.
    Timestamp: unavailable (00000000)
    Checksum:  00000000
fffff880`018f3000 fffff880`01906000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000

The dump directly blames NETw5s64.sys; however, it is up to date and may have been affected by other things.

You have some really out of date drivers. Obsolete drivers can and do cause conflicts, memory corruption and crashes. The 2008 drivers are really obsolete.

btwaudio.sys Tue May 13 00:10:36 2008
btwavdt.sys Tue May 13 00:09:36 2008
btwrchid.sys Tue May 13 00:10:53 2008
enecir.sys Mon Dec 29 23:18:39 2008
HpqKbFiltr.sys Wed Apr 29 09:48:30 2009
igdkmd64.sys Wed May 06 14:22:19 2009
IntcHdmi.sys Mon Sep 22 09:49:56 2008
Rt64win7.sys Thu Feb 26 04:04:13 2009
RTSTOR64.SYS Tue Dec 02 01:01:40 2008

Update these drivers beginning with the 2008 drivers.

How to update drivers:

- I have listed links to most of the drivers in the code box below. Please use the links there to see what info I've found about those drivers.
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

I will be glad to help you find the drivers. Update your chipset drivers.

btwaudio.sys Tue May 13 00:10:36 2008 - Broadcom Bluetooth Audio DeviceBroadcom.com - Downloads & Support

btwavdt.sys Tue May 13 00:09:36 2008 - Broadcom Bluetooth AVDT Service Broadcom.com - Downloads & Support

btwrchid.sys Tue May 13 00:10:53 2008 - Bluetooth Remote Control HID Minidriver Broadcom.com - Downloads & Support

enecir.sys Mon Dec 29 23:18:39 2008 - ENE Consumer IR Driver for eHome OEM - none at HOME_ENE TECHNOLOGY INC.. You may not find an update for this driver. If you can't you should uninstall the hardware and upgrade to something certified to be Win 7 compatible.

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver HP® - Laptops, Desktop, Printers, Servers, and more

igdkmd64.sys Wed May 06 14:22:19 2009 - Intel Graphics Kernel Mode Driver, Intel Corporation

IntcHdmi.sys Mon Sep 22 09:49:56 2008 - Intel(R) High Definition Audio HDMI is a driver file from company Intel(R) Corporation belonging to product Intel(R) High Definition Audio HDMI.

Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 NDIS 6.20 64-bit Driver for Realtek 8101E/8168/8169 PCI/PCIe Adapters. Realtek

RTSTOR64.SYS Tue Dec 02 01:01:40 2008 - Realtek Card reader Realtek

After updating these drivers, reboot, and let's see how your systems does. Let us know.

win7web1 · 28 Sep 2010

I went to the HP support website and downloaded and installed all the latest drivers. It seemed to be fixed for a couple of weeks, then started crashing again. It crashed about one week ago, but didn't overwrite the old dump file, so I changed the settings to make sure it did next time. I did get a screenshot of the error though and included it in the attached zip file.
It crashed again last night and I have also attatched the new report.

Can you see what the problem may be?

CarlTR6 · 28 Sep 2010

This dump is almost identical to your first dump.

Error code 9F, DRIVER_POWER_STATE_FAILURE - usual cause is a device driver.

It again directly blames NETw5s64.sys.

Code:

Kernel base = 0xfffff800`02e01000 PsLoadedModuleList = 0xfffff800`0303ee50
Debug session time: Tue Sep 28 06:11:39.236 2010 (GMT-4)
System Uptime: 0 days 9:31:55.093
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004732a20, fffff80000b9c4d8, fffffa800753abd0}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004732a20, Physical Device Object of the stack
Arg3: fffff80000b9c4d8, Functional Device Object of the stack
Arg4: fffffa800753abd0, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IRP_ADDRESS:  fffffa800753abd0

DEVICE_OBJECT: fffffa80051fd050

DRIVER_OBJECT: fffffa8005283ca0

IMAGE_NAME:  NETw5s64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ba1b871

MODULE_NAME: NETw5s64

FAULTING_MODULE: fffff88004838000 NETw5s64

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ee0273 to fffff80002e71740

STACK_TEXT:  
fffff800`00b9c488 fffff800`02ee0273 : 00000000`0000009f 00000000`00000003 fffffa80`04732a20 fffff800`00b9c4d8 : nt!KeBugCheckEx
fffff800`00b9c490 fffff800`02e7d29e : fffff800`00b9c5c0 fffff800`00b9c5c0 00000000`00000001 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x292b0
fffff800`00b9c530 fffff800`02e7cdd6 : fffffa80`06a85c68 fffffa80`06a85c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x66
fffff800`00b9c5a0 fffff800`02e7d4be : 0000004f`e563bee7 fffff800`00b9cc18 00000000`00219077 fffff800`02fef168 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cbf0 fffff800`02e7ccb7 : 00000011`a441cdc3 00000011`00219077 00000011`a441cd3c 00000000`00000077 : nt!KiTimerExpiration+0x1be
fffff800`00b9cc90 fffff800`02e79eea : fffff800`02febe80 fffff800`02ff9c40 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

BUCKET_ID:  X64_0x9F_IMAGE_NETw5s64.sys

Followup: MachineOwner
---------

I see that you have updated drivers; but there are still some out of date drivers on your system. The drivers in red font are way out of date. Are these the cause of your crashes? I don't know; but I do know that they are not helping your system's stability.

btwl2cap.sys Fri Apr 03 20:28:45 2009 - Broadcom Bluetooth L2CAP Service is a driver file from Broadcom Corporation belonging to Bluetooth Software.

enecir.sys Mon Dec 29 23:18:39 2008 - ENE Consumer IR Driver for eHome OEM - none at HOME_ENE TECHNOLOGY INC.. You may not find an update for this driver. If you can't you should uninstall the hardware and upgrade to something certified to be Win 7 compatible.

HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 - HP Quick Launch Buttons HpqKbFiltr Keyboard Filter driver HP® - Laptops, Desktop, Printers, Servers, and more

Rt64win7.sys Thu Feb 26 04:04:13 2009 - Realtek 8101E/8168/8169 NDIS 6.20 64-bit Driver for Realtek 8101E/8168/8169 PCI/PCIe Adapters. Realtek

RTSTOR64.SYS Tue Dec 02 01:01:40 2008 - Realtek Card reader Realtek

What IR devices are you using? Keyboard? Mouse? Your IR controller is obsolete and not compatible with Win 7. Let me know what IR devices you are using; I may have something to try.

Have you tried to update the driver for your card reader from the Realtek site? If you can't update the driver; you are going to have to uninstall the card reader and upgrade to a card reader compatible with Win 7.

Post back and we will try disabling the drivers and see how that affects your system.

win7web1 · 28 Sep 2010

The upgrade from Vista to Windows 7 was done using an HP-provided upgrade disc and the laptop was sold including a free upgrade to Windows 7 when the OEM upgrade became available. So, there should not be any hardware not compatible with Windows 7.
I can't understand how drivers can be so old when the laptop is only 1 year old and I downloaded all the drivers for this laptop from:

Software & Driver Downloads HP Pavilion dv3t-2000 CTO Entertainment Notebook PC - HP Customer Care (United States - English)

It is a laptop with no external devices connected. The card reader is built into the laptop.
The only thing that would use IR would be the HP Mobile Remote control for playing media. Manuals for HP Pavilion Mobile Remote Control - HP Customer Care (United States - English)

I downloaded the IR driver from here: http://h10025.www1.hp.com/ewfrf/wc/s..._lang=&os=4063

win7web1 · 28 Sep 2010

I just noticed the Realtek driver doesn't ever install, so a generic Microsoft driver from 2006 is being installed instead. I tried both the download from HP and the RealTeK link you provided. Each time, it always shows the Microsoft generic driver after running setup.
If I try manually browsing to the inf file in the 64bit folder, an error pops saying it is not a compatible driver.

BSOD HP Pavillion DV3T Memory Dump

BSOD HP Pavillion DV3T Memory Dump

Troubleshooting Files