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Windows 7: New Desktop built Crashing & BSOD

12 Sep 2010   #1
rjtehz

Windows 7 Professional x64
 
 
New Desktop built Crashing & BSOD

Hi All,

I've just recently built a new desktop with the following specs:

Mobo: Gigabyte 880GA-UD3H
CPU: AMD 955 BE
HDD: Samsung spinpoint 1TB
RAM: 4G Kit ddr3 1600 Patriot-Signature
GPU: 1GB 5770 HIS
Case: Antec 300
PSU: Antec TruePower TP-550

And so far it keeps crashing when I play tf2 and streaming flash vods online.

I've done the following tests on my desktop as well:

- Memtest86+ for 8 hours & it passed 9 tests in total with no errors
- Prime95 for 3 hours and all temps were below 57 degrees
- FurMark test for gfx for 2 hours and gfx temps were constant 62 degrees

I've also upgraded my BIOS and chipset drivers to the latest ones provided by Gigabyte website and also the gfx drivers.

I've managed to get one minidump (attached) from BSOD out of the 5 crashes because sometimes it gets stuck while writing the minidump. But, I've taken photos of the BSOD screens:

Picasa Web Albums - rj - Desktop Crash

Mmm... also my psu makes this high pitch noise when I have my comp turned off, but you can't hear it until you put your ears next to it. However, when I pulled out the power cable it slowly dies and eventually disappears.

This is my first build so it would be great if I could get any professional help!

Cheers.

Edit: Also added System File Collection zip


My System SpecsSystem Spec
.
12 Sep 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rjtehz View Post
Hi All,

I've just recently built a new desktop with the following specs:

Mobo: Gigabyte 880GA-UD3H
CPU: AMD 955 BE
HDD: Samsung spinpoint 1TB
RAM: 4G Kit ddr3 1600 Patriot-Signature
GPU: 1GB 5770 HIS
Case: Antec 300
PSU: Antec TruePower TP-550

And so far it keeps crashing when I play tf2 and streaming flash vods online.

I've done the following tests on my desktop as well:

- Memtest86+ for 8 hours & it passed 9 tests in total with no errors
- Prime95 for 3 hours and all temps were below 57 degrees
- FurMark test for gfx for 2 hours and gfx temps were constant 62 degrees

I've also upgraded my BIOS and chipset drivers to the latest ones provided by Gigabyte website and also the gfx drivers.

I've managed to get one minidump (attached) from BSOD out of the 5 crashes because sometimes it gets stuck while writing the minidump. But, I've taken photos of the BSOD screens:

Picasa Web Albums - rj - Desktop Crash

Mmm... also my psu makes this high pitch noise when I have my comp turned off, but you can't hear it until you put your ears next to it. However, when I pulled out the power cable it slowly dies and eventually disappears.

This is my first build so it would be great if I could get any professional help!

Cheers.

Edit: Also added System File Collection zip

This is obviously a driver problem and is very common. Unfortunately in this crash it doesnt tell us which one.

Candiddates are : Apple charger, jraid, ultramonutility.sys (which is also old).

I would update all the old drivers, remove the apple charger (USB will charge by itself without it) and is ultramonutility isnt needed remove it

Let us know if you have any more so we can narrow the field


Ken J


Analysis
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\091110-16317-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0300b000 PsLoadedModuleList = 0xfffff800`03248e50
Debug session time: Sat Sep 11 00:58:42.060 2010 (GMT-4)
System Uptime: 0 days 1:10:00.340
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff8000308198e}

Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff8000308198e

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000307aca9 to fffff8000307b740

STACK_TEXT:  
fffff800`04410d28 fffff800`0307aca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`04410d30 fffff800`03079172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`04410e70 fffff800`0308198e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
00fff880`03925970 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext_PatchXSave+0x8b


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`03079172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff8000308198e

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000307aca9 to fffff8000307b740

STACK_TEXT:  
fffff800`04410d28 fffff800`0307aca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff800`04410d30 fffff800`03079172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`04410e70 fffff800`0308198e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
00fff880`03925970 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!SwapContext_PatchXSave+0x8b


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiDoubleFaultAbort+b2
fffff800`03079172 90              nop

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c44a9

FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2

Followup: MachineOwner
---------
Old drivers to be updated.

Code:
speedfan.sys        fffff880`01900000    fffff880`01907000    0x00007000    0x45168798    9/24/2006 09:26:48                        
LHidFilt.Sys        fffff880`06400000    fffff880`06413000    0x00013000    0x47c7d99b    2/29/2008 06:08:27                        
LMouFilt.Sys        fffff880`0642e000    fffff880`06442000    0x00014000    0x47c7d99f    2/29/2008 06:08:31                        
dne64x.sys        fffff880`04fc7000    fffff880`04ff3000    0x0002c000    0x4918d964    11/10/2008 21:01:24                        
UltraMonUtility.sys        fffff880`047ea000    fffff880`047f3000    0x00009000    0x491cd006    11/13/2008 21:10:30                        
gdrv.sys        fffff880`07773000    fffff880`0777c000    0x00009000    0x49b9d175    3/12/2009 23:22:29                        
AtiPcie.sys        fffff880`019dc000    fffff880`019e4000    0x00008000    0x4a005486    5/5/2009 11:00:22                        
spldr.sys        fffff880`018f8000    fffff880`01900000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
amdxata.sys        fffff880`00e7c000    fffff880`00e87000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59
My System SpecsSystem Spec
12 Sep 2010   #3
rjtehz

Windows 7 Professional x64
 
 

m... what is jraid?

Thanks for your reply Zigzag!
My System SpecsSystem Spec
.

12 Sep 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

JMicron Technology Corp. (JRAID) SCSIAdapter is developed by JMICRON Technology Corp. and is used by 15 users of Software Informer.

JMicron Technology
My System SpecsSystem Spec
12 Sep 2010   #5
rjtehz

Windows 7 Professional x64
 
 

Ah... ok Thanks Tews!

I'm going to reinstall the OS now actually and then install the latest updated drivers one by one to test out which ones are actually giving me the problems.

I'll update you guys on my findings!

Thanks again!
My System SpecsSystem Spec
12 Sep 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Good luck!
My System SpecsSystem Spec
12 Sep 2010   #7
rjtehz

Windows 7 Professional x64
 
 

Ahhh...

Formatted HDD completely and reinstalled Win 7 Pro x64 on it + Chipset drivers + Gfx drivers etc. and it BSOD on me again

It didn't even finish writing the Minidump file it got stuck at 80%.

I've linked a photo of the BSOD & the uploaded latest Health Reports etc.

Picasa Web Albums - rj

Cheers.

Note: I had an external HDD plugged in to reinstall backuped steam games i.e. GTA, tf2, etc. when my desktop BSOD on me.
My System SpecsSystem Spec
12 Sep 2010   #8
rjtehz

Windows 7 Professional x64
 
 

Hi again,

After formatting and reinstalling the OS again I did a Prime95 and a FurMark stress test overnight for approx. 6 hours and found my computer shut down when I woke up m... but the fans were still going. When I restarted the desktop it seemed like it was forced shut.

I've captured a health report and also ran "Windows_NT6_BSOD_jcgriff2.exe" and have attached it to this post.

Have been trying to work out whats wrong for the past week any help would be great!!!

This problem is not solved btw
My System SpecsSystem Spec
13 Sep 2010   #9
Tews

64-bit Windows 8.1 Pro
 
 

Im sorry that you are still having problems.. However a "health report" by its self is really of much use... have you checked c:/windows/minidump for any .dmp files... are you sure that you have enabled minidump files??
My System SpecsSystem Spec
13 Sep 2010   #10
rjtehz

Windows 7 Professional x64
 
 

m... yep pretty sure i had it turned on well i just unticked the "restart immediately after crash" and it should produce minidumps but sometimes when it writes a minidump it just hangs at a certain stage e.g. 80%

but i'll try and reproduce the problem and get a minidump to upload here and update ya

thanks!
My System SpecsSystem Spec
Reply

 New Desktop built Crashing & BSOD




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