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Windows 7: Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057

17 Sep 2010   #11
Jonathan_King

Windows 7 Professional x64
 
 

Here's how you can remove Norton. Use Revo Uninstaller, and uninstall in Advanced mode.

Revo Uninstaller Pro - Uninstall software, remove programs, solve uninstall problems

That should do the trick.


My System SpecsSystem Spec
.
17 Sep 2010   #12
jezmunky

7 professional 64bit
 
 

i managed to get it off using the revo program and changing the password in symantecs setup. I've installed MSE as a temporary option and we'll see if it falls over anymore. Thanks Jonathan.
My System SpecsSystem Spec
17 Sep 2010   #13
jezmunky

7 professional 64bit
 
 

still falling over.... dump file attached. Any new ideas? :-)
My System SpecsSystem Spec
.

17 Sep 2010   #14
Jonathan_King

Windows 7 Professional x64
 
 

Did you reboot between the time you remove Norton and the BlueScreen happened?

If not, stop reading the post here, and then hope no more BSODs occur from now on. No action is needed for now.

If you DID reboot, follow these directions. Go to C:\Windows\System32\drivers, and delete the ENG64.SYS, EX64.SYS, SRTSP64.SYS, SRTSPX64.SYS, and SYMEVENT64x86.SYS files.

If the BSODs persist, please, follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

More info than just the dump is helpful, necessary at times. For example, if I had that report, I could tell you some msinfo32 entries to delete.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 06:09:18.807 2010 (UTC - 4:00)
System Uptime: 0 days 17:19:31.821
BugCheck 3B, {c0000005, fffff80002cdf021, fffff88007579a80, 0}
Probably caused by : ntkrnlmp.exe ( nt!RtlSidHashLookup+31 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
20 Sep 2010   #15
jezmunky

7 professional 64bit
 
 

I had rebooted, it still appears to be happening a few times a day. I've read the BSOD reporting page and run the required things. zip file attached.

Computer is brand new from Dell, it came with windows 7 professional. No hardware changes, 16gb ram. raid 1 over 2 drives. BSOD's have been happening from new.
My System SpecsSystem Spec
20 Sep 2010   #16
Jonathan_King

Windows 7 Professional x64
 
 

Please enable driver verifier: Driver Verifier - Enable and Disable

Wait for some BSODs, then run the jcgriff2 app again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 19 06:15:24.742 2010 (UTC - 4:00)
System Uptime: 0 days 19:13:57.092
BugCheck 4E, {99, 3b806b, 0, 3b80ab}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
21 Sep 2010   #17
jezmunky

7 professional 64bit
 
 

done, will see how it goes. Thanks
My System SpecsSystem Spec
21 Sep 2010   #18
jezmunky

7 professional 64bit
 
 

slightly different variation of BSOD now. it flashes blue screen for no more than a second and restarts. I've checked in the minidumps folder and it isn't creating dumps. File attached for previous dumps and running jcgriff2 again.
My System SpecsSystem Spec
22 Sep 2010   #19
Jonathan_King

Windows 7 Professional x64
 
 

I would return the computer to Dell for a repair or replacement.

Original install date: 8/31/2010.

Date of first BSOD: 8/31/2010.

That's ridiculous, give Dell a call!

Hardware is blamed outright in one dump, and the other dumps certainly don't dispute that.

If you want, you can run some of your own hardware diagnostics.

Test RAM: RAM - Test with Memtest86+

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 12:20:27.099 2010 (UTC - 4:00)
System Uptime: 0 days 2:28:55.013
BugCheck F7, {fffff88006c6d8b0, 3891553e4838, ffffc76eaac1b7c7, 0}
Probably caused by : hardware ( win32k!xxxRealSleepThread+257 )
BUGCHECK_STR:  0xF7
PROCESS_NAME:  iexplore.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 09:50:48.372 2010 (UTC - 4:00)
System Uptime: 0 days 1:12:42.308
BugCheck 19, {3, fffffa800d072a90, fffffa800d072a90, fffffa80119463c0}
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+ca0 )
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 08:36:53.155 2010 (UTC - 4:00)
System Uptime: 0 days 2:08:45.004
BugCheck 3B, {c0000005, fffff80002fce790, fffff880074d3f00, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpCreateHandle+300 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  iexplore.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 06:27:23.915 2010 (UTC - 4:00)
System Uptime: 0 days 1:14:13.893
BugCheck A, {49, 2, 0, fffff80002cd9891}
Probably caused by : win32k.sys ( win32k!xxxRealSleepThread+257 )
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 05:08:51.313 2010 (UTC - 4:00)
System Uptime: 0 days 1:16:10.903
BugCheck A, {7feffa4d, 2, 1, fffff80002cc8cdc}
Probably caused by : win32k.sys ( win32k!GreAcquireSemaphore+1c )
BUGCHECK_STR:  0xA
PROCESS_NAME:  firefox.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Sep 19 06:15:24.742 2010 (UTC - 4:00)
System Uptime: 0 days 19:13:57.092
BugCheck 4E, {99, 3b806b, 0, 3b80ab}
Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )
BUGCHECK_STR:  0x4E_99
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
23 Sep 2010   #20
jezmunky

7 professional 64bit
 
 

Thanks Jonathan, Dell are on the case. I hate dealing with computer companies, the response is always "restore to factory settings" and then spend 2 days reinstalling all work applications! :-(
My System SpecsSystem Spec
Reply

 Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057




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