Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057

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  1. Posts : 13
    7 professional 64bit
       #1

    Blue Screen of death - 6.1.7600.2.0.0.256.48 / 2057


    Hi All,

    I've had this computer for a few weeks now, it is totally factory standard and is running Adobe CS4, Office 2010 and some other work related programs. It BSOD's about 4 times a day. Any ideas? It doesn't appear to be software related as I've been watching what programs are running and it is never the same. Any help would be brilliant!
      My Computer


  2. Posts : 13,354
    Windows 7 Professional x64
       #2

    Welcome to SF!

    I wonder if Norton is causing the problem. Please remove it with this tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    Replace it with MSE, at least for now.

    http://www.microsoft.com/security_essentials

    You can later install the latest version of Norton, once the BSODs stop.

    If the BSODs persist, enable driver verifier: Driver Verifier - Enable and Disable

    Then follow these directions, after some BSODs have occurred: https://www.sevenforums.com/crashes-d...tructions.html

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Tue Sep 14 08:33:26.529 2010 (UTC - 4:00)
    System Uptime: 0 days 2:07:32.708
    BugCheck F7, {800113c2ea, 388c9483cb34, ffffc7736b7c34cb, 0}
    Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    BUGCHECK_STR:  0xF7
    PROCESS_NAME:  mstsc.exe
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    
      My Computer


  3. Posts : 13
    7 professional 64bit
    Thread Starter
       #3

    Thanks, I'll give that a go now and post the results! Thanks again.

    Jerry
      My Computer


  4. Posts : 13
    7 professional 64bit
    Thread Starter
       #4

    Removing Symantec / Norton doesn't appear to have helped the issue as it is still crashing. I've attached the 2 reports from today if anyone has any ideas.

    It does appear to be when I'm editing photos (in Lightroom) but it isn't always when this software is open.

    Thanks for any help!
      My Computer


  5. Posts : 13,354
    Windows 7 Professional x64
       #5

    Hmm...could you try running this Norton removal tool again? ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    I still see drivers loaded in RAM.

    What USB devices, if any, do you have attached?

    If the BSODs persist after the Norton removal, could you please follow these directions? https://www.sevenforums.com/crashes-d...tructions.html

    ...Summary of the Dumps:
    Code:
    
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep 16 07:21:55.948 2010 (UTC - 4:00)
    System Uptime: 0 days 0:18:33.312
    BugCheck D1, {0, 2, 1, fffff88004793e2f}
    Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_TxCsqRemoveIrp+26b )
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
    Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
    Debug session time: Thu Sep 16 07:02:35.390 2010 (UTC - 4:00)
    System Uptime: 0 days 18:52:37.593
    BugCheck A, {0, 2, 0, fffff80002ce2291}
    Probably caused by : ntkrnlmp.exe ( nt!KiTimerWaitTest+171 )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  System
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
      My Computer


  6. Posts : 13
    7 professional 64bit
    Thread Starter
       #6

    I tried to run the norton removal tool again, it says you must remove the program using add remove programs. If you try that way it wants a password which doesn't exist as the administrator password doesn't work in there. I've hunted around in the server end and created various user passwords but none of these allow you to proceed. I then found an article that suggested changing an item in the registry to allow removal of the software without a password. This item didn't exist so I created it to no avail. I continued to search online and there are a few more removal tools for norton but none seem to work on 64bit systems.

    I'm getting to a point where I think it might be worth backing up the data and restoring the computer to factory settings and then reinstalling everything again (except norton) as it seems such a ridiculous program to remove! Has anyway got a better idea? if not I will proceed Monday with system restore after backup.
      My Computer


  7. Posts : 13,354
    Windows 7 Professional x64
       #7

    Exactly what version of Norton are you using?
      My Computer


  8. Posts : 13
    7 professional 64bit
    Thread Starter
       #8

    symantec corporate 2010 win64bit. I think it is version 10.2
      My Computer


  9. Posts : 13,354
    Windows 7 Professional x64
       #9

    Try running this tool in Safe Mode: ftp://ftp.symantec.com/public/englis...moval_Tool.exe
      My Computer


  10. Posts : 13
    7 professional 64bit
    Thread Starter
       #10

    just tried it, it won't run even in safe mode as it says you must use the add remove programs feature. I think its going the route of restore system to factory settings and reinstall everything. I suspect symantec will not be renewed and we'll find something that can actually be removed!
      My Computer


 
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