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Windows 7: BSOD while playing Battlefield 2

15 Sep 2010   #1
mirei

Windows 7 Professional x64
 
 
BSOD while playing Battlefield 2

Every Time i Play Battlefield 2, a BSOD happens. I have no Idea what´s wrong with my system.

My Windows 7 is...
- x64
- Windows 7 Professional
- OEM
- June 2010
- I dont´t have re-installed the OS

(sorry for my bad english, it´s not my native language...i´m native german speaking)


My System SpecsSystem Spec
.
15 Sep 2010   #2
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mirei View Post
Every Time i Play Battlefield 2, a BSOD happens. I have no Idea what´s wrong with my system.

My Windows 7 is...
- x64
- Windows 7 Professional
- OEM
- June 2010
- I dont´t have re-installed the OS

(sorry for my bad english, it´s not my native language...i´m native german speaking)
Hello and Welcome !

The dumps are pointing to portcls.sys i.e Port Class (Class Driver for Port/Miniport Devices) mostly related the to sound driver. So i would recommend to uninstall the existing drivers and reinstall it with new download. Please don't use Windows Update.

Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Run SFC /SCANNOW Command - System File Checker

Bugcheck:

Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8800fe34bf9, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff88008115d10, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP: 
portcls!CPortPinWaveRT::PowerNotify+1829
fffff880`0fe34bf9 3b4828          cmp     ecx,dword ptr [rax+28h]

CONTEXT:  fffff88008115d10 -- (.cxr 0xfffff88008115d10)
rax=0000000000000000 rbx=00000000c0000001 rcx=0000000000006000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800fe34bf9 rsp=fffff880081166e0 rbp=fffffa800bb3bb30
 r8=0000000000006000  r9=0000000000000000 r10=fffffa800d8f3c98
r11=fffffa800d8f3c98 r12=fffffa8011323cc0 r13=fffffa8007c6cd10
r14=fffffa800b70ba80 r15=000000000012c000
iopl=0         nv up ei ng nz na po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010287
portcls!CPortPinWaveRT::PowerNotify+0x1829:
fffff880`0fe34bf9 3b4828          cmp     ecx,dword ptr [rax+28h] ds:002b:00000000`00000028=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  audiodg.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8800fe34bf9

STACK_TEXT:  
fffff880`081166e0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : portcls!CPortPinWaveRT::PowerNotify+0x1829


FOLLOWUP_IP: 
portcls!CPortPinWaveRT::PowerNotify+1829
fffff880`0fe34bf9 3b4828          cmp     ecx,dword ptr [rax+28h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  portcls!CPortPinWaveRT::PowerNotify+1829

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: portcls

IMAGE_NAME:  portcls.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc03

STACK_COMMAND:  .cxr 0xfffff88008115d10 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_portcls!CPortPinWaveRT::PowerNotify+1829

BUCKET_ID:  X64_0x3B_portcls!CPortPinWaveRT::PowerNotify+1829

Followup: MachineOwner
---------

7: kd> lmvm portcls
start             end                 module name
fffff880`0fe00000 fffff880`0fe3d000   portcls    (pdb symbols)          c:\symbols\portcls.pdb\554CBF2258274AE98775329EB97149232\portcls.pdb
    Loaded symbol image file: portcls.sys
    Mapped memory image file: C:\Symbols\portcls.sys\4A5BCC033d000\portcls.sys
    Image path: \SystemRoot\system32\drivers\portcls.sys
    Image name: portcls.sys
    Timestamp:        Tue Jul 14 05:36:27 2009 (4A5BCC03)
    CheckSum:         00047A50
    ImageSize:        0003D000
    File version:     6.1.7600.16385
    Product version:  6.1.7600.16385
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.9 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     portcls.sys
    OriginalFilename: portcls.sys
    ProductVersion:   6.1.7600.16385
    FileVersion:      6.1.7600.16385 (win7_rtm.090713-1255)
    FileDescription:  Port Class (Class Driver for Port/Miniport Devices)
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
Hope this helps,
Captain
My System SpecsSystem Spec
16 Sep 2010   #3
mirei

Windows 7 Professional x64
 
 

i did everything...no effect...i even re-installed win 7 but the problem still occurs...
My System SpecsSystem Spec
.

16 Sep 2010   #4
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mirei View Post
i did everything...no effect...i even re-installed win 7 but the problem still occurs...
If the reinstall still the problem then i could be the Hardware run the Hardware Diagnostic as i mentioned in the thread.

- Captain
My System SpecsSystem Spec
16 Sep 2010   #5
mirei

Windows 7 Professional x64
 
 

i did all the hardware diagnostics without any errors being found.
after that, the bsod still occured so i re-installed win7 but nothing changed about my problem
My System SpecsSystem Spec
16 Sep 2010   #6
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mirei View Post
i did all the hardware diagnostics without any errors being found.
after that, the bsod still occured so i re-installed win7 but nothing changed about my problem
How many passes did you run for MemTest86+ ?
My System SpecsSystem Spec
16 Sep 2010   #7
mirei

Windows 7 Professional x64
 
 

just one. but i let it run now for the whole night.
My System SpecsSystem Spec
17 Sep 2010   #8
mirei

Windows 7 Professional x64
 
 

Now i let 5 passes run, but no error could be found.
My System SpecsSystem Spec
17 Sep 2010   #9
Capt.Jack Sparrow

Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
 
 

Quote   Quote: Originally Posted by mirei View Post
Now i let 5 passes run, but no error could be found.
Hello,

Follow this article and Enable Driver Verifier Using Driver Verifier to identify issues with Drivers

- Captain
My System SpecsSystem Spec
14 Mar 2011   #10
OBMalle

Windoes 7 64 bit ultimate
 
 

I have had the same problem.

I tried to run verifier and that came out with the gdrv.sys driver as the problem.
I have since then uninstalled the Gigabyte Easyboost application and I have now played flawless for the since then.

Hope it works for you ..

And just now I saw the thread was ollllld
My System SpecsSystem Spec
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 BSOD while playing Battlefield 2




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