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Windows 7: BSOD help

16 Sep 2010   #1

window 7 ultimate - 64 bit
BSOD help

Have been doing some recent OC system ran stable for 24 hours but since i started using the hd5870(have installed new drivers and all) would get either crashes or BSOD when launching final fantasy xiv beta.

My System SpecsSystem Spec
16 Sep 2010   #2

window 7 ultimate - 64 bit

um anyone?
My System SpecsSystem Spec
16 Sep 2010   #3
Microsoft MVP


It's difficult to draw conclusions from just one minidump. Also, there's only a few of us who do memory dump analysis, so please be patient.

In this case it's most likely an issue with a System Service that's causing this problem (from these lines in the stack text: fffff880`09486c20 00000000`774400ba : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`01a2f4e8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774400ba )

There are known issues with earlier C-Media Audio Driver (WDM) - and yours date from 2008 (cmudax3.sys Wed Dec 03 01:32:46 2008). Please update them to the latest Win7 compatible version from their website ( C-Media Electronics, Inc. ). If Win7 drivers aren't available, please post back (don't install the Vista drivers) for further advice.

If that doesn't stop the BSOD's, then please run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 11:52:35.120 2010 (UTC - 4:00)
System Uptime: 0 days 18:39:46.494
BugCheck A, {4, c, 0, fffff80002cdaabb}
Probably caused by : ntkrnlmp.exe ( nt!KiIpiSendRequest+36b )
PROCESS_NAME:  svchost.exe
My System SpecsSystem Spec


 BSOD help

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