Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: blue screen

16 Sep 2010   #1

Windows 7 Home Premium 64bit
blue screen

my computer has been freezing a lot recently and on the last crash it restarted after about 10 minutes with the "windows did not shut down successfully" message
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 9087
BCP1: 0000000000000000
BCP2: 0000000000000000
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

My System SpecsSystem Spec
16 Sep 2010   #2

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer

Uninstall zonealarm
Do you have a webcam or something called vimicro camera? Very old driver.

Just realized you don't have any .dmp files. Please do the following:
My System SpecsSystem Spec
16 Sep 2010   #3

Windows 7 Home Premium 64bit

thanks for the quick reply.
so it's zonealarm that's causing the crashes?
what would be a good firewall to replace zonealarm, or should I just windows firewall?

how do I upload the .dmp file?
the "run a system health report" part on the instruction thread didn't work for me it says "problem loading page" on firefox.
My System SpecsSystem Spec

16 Sep 2010   #4

Windows 7 x64, Windows XP SP3, Fedora


ZoneAlarm does not appear to be causing these crashes, however it is still a very good idea to remove it.

Zone Alarm Removal tool -> (run in Safe Mode without Networking)

The driver blamed in the single minidump file is iaStor.sys - Intel Storage Driver.
iaStor.sys   Fri Jun 05 13:53:40 2009 (4A287AA4)
It is dated pre-Windows 7 release so it needs to be updated.

Either find a chipset update from Dell - Dell - Drivers and Downloads

Or run the update utility from Intel -

Also, do you happen to use a RAID?

If problems continue after the driver update then remove Avast and run Driver Verifier

Avast Removal

Download the Avast Removal Tool (ART) from here -> save to desktop.

Boot into SAFEMODE - NO Networking. Then go to desktop, RIGHT-click on the ART icon and select Run as Administrator.

When complete - re-boot.

Install MS Security Essentials -->

Then reset the Windows Firewall to its default settings -
START -> type cmd.exe -> right-click -> run as administrator -> type netsh advfirewall reset press enter
Driver Verifier

See here - Driver Verifier - Enable and Disable



Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 13:52:08.419 2010 (GMT+12)
System Uptime: 0 days 22:02:55.089
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4aa73 )
Bugcheck code 00009087
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
My System SpecsSystem Spec
17 Sep 2010   #5

Windows 7 Home Premium 64bit

Thanks reventon, I've removed zonealarm and updated Intel matrix storage from Intel....hopefully this will solve the problem. :)

I do notice I have a process called RAID monitor in task manager, but I have no clue what that is.

Also I would like to know if I should just stick with windows firewall or get another one?
My System SpecsSystem Spec
17 Sep 2010   #6

Windows 7 x64, Windows XP SP3, Fedora

Stick with Windows Firewall - it is good enough.
My System SpecsSystem Spec

 blue screen

Thread Tools

Similar help and support threads
Thread Forum
Unable to start - black screen or empty blue screen w cursor??
Hello, My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.
General Discussion
Geforce 7300 LE - Blue screen of death - Multiple lines down screen.
Today I booted my computer up to be promoted with a black screen, I gave it a good half an hour before forcing it to shutdown, to which when I booted it back up. Was then promoted with a blue screen about the video card not being able to lead, that happened twice. I then booted it into safe...
Graphic Cards
Blue Screen Error but no actual blue screen pops up
While using my laptop, usually when trying to open some "windows" application such as task manager, wireless networks, documents, media player, windows updater etc. my laptop freezes or doesn't allow me to click on anything except the minus button on all my windows and the start button. I'll try to...
BSOD Help and Support
Blue Screen out of the Blue, Was working fine for 9+ hours then c...
Well i had my computer on all day since i woke up @ 8 in the morning gaming and what not. It had finally crashed on me while i was playing dirt 2 a couple of mins ago. I had fixed all my previouse blue screen problems by not using any AMD OverDrive Settings for my Radeon HD 4850. My specs...
BSOD Help and Support
Help with blue screen auto reboot, Stop: 0x0000007B error screen
Hello, I have an HP Pavilion g series laptop (running win7) that is in a continuous restarting loop. This happened after the computer auto updated (windows update). I do not know what was updated, but now every time the laptop starts up it seems to be in a continuous rebooting loop after the...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd

All times are GMT -5. The time now is 20:52.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App