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Windows 7: Windows has recovered from an unexpected shutdown

18 Sep 2010   #1
ImNickson

Windows 7 Home Premium 64bit
 
 
Windows has recovered from an unexpected shutdown

I am having problems with windows shutting down instead of sleeping and I get the below error message on reboot. Ive tried downloading chipsets and drivers and nothing seems to be helping. Any suggestions?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF8800518989C
BCP3: FFFFF88002DD2790
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091810-18657-01.dmp
C:\Users\Nickson\AppData\Local\Temp\WER-172771-0.sysdata.xml

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My System SpecsSystem Spec
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18 Sep 2010   #2
Jonathan_King

Windows 7 Professional x64
 
 

Welcome to SF!

Please follow these directions: https://www.sevenforums.com/crashes-d...tructions.html

Thanks!

~JK
My System SpecsSystem Spec
18 Sep 2010   #3
ImNickson

Windows 7 Home Premium 64bit
 
 

I have Norton 360 and it didn't like that file is it going to matter?
My System SpecsSystem Spec
.

18 Sep 2010   #4
Jonathan_King

Windows 7 Professional x64
 
 

Disable Norton for the time being, as that file is safe.

Just a heads-up, unless another cause is apparent, I will ask you to remove Norton, as it is a known cause of BSODs.

You can wait for it, or start now if you wish. Here is the Norton removal tool: ftp://ftp.symantec.com/public/englis...moval_Tool.exe

Here is MSE, our recommended alternative: http://www.microsoft.com/security_essentials
My System SpecsSystem Spec
18 Sep 2010   #5
ImNickson

Windows 7 Home Premium 64bit
 
 

There ya go. I hope I did that right.
My System SpecsSystem Spec
19 Sep 2010   #6
Jonathan_King

Windows 7 Professional x64
 
 

Do go ahead and remove Norton, at least until the BSODs stop. Then you can reinstall it if you like.

Install this ATI driver: ATI Catalyst

You want Option 2 - Individual Downloads>Catalyst Control Center
Code:
atikmdag.sys Thu Dec 17 17:46:00 2009
Also, test your hard drive with this tool: | Seagate

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 23:47:20.068 2010 (UTC - 4:00)
System Uptime: 0 days 2:04:39.036
BugCheck 3B, {c0000005, fffff8800518989c, fffff88002dd2790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 20:32:07.372 2010 (UTC - 4:00)
System Uptime: 0 days 0:59:16.371
BugCheck 3B, {c0000005, fffff880082a789c, fffff8800466d790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 14:20:45.479 2010 (UTC - 4:00)
System Uptime: 0 days 0:13:22.509
BugCheck 3B, {c0000005, fffff8800536489c, fffff880042b1790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 13:52:11.055 2010 (UTC - 4:00)
System Uptime: 0 days 14:55:52.101
BugCheck 3B, {c0000005, fffff8800537389c, fffff88004011790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 21:51:08.222 2010 (UTC - 4:00)
System Uptime: 0 days 2:41:39.642
BugCheck 3B, {c0000005, fffff88007aea89c, fffff88003e24790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 17 11:57:46.358 2010 (UTC - 4:00)
System Uptime: 0 days 0:04:11.857
BugCheck 3B, {c0000005, fffff8800796d89c, fffff880027f7790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep  3 20:46:25.521 2010 (UTC - 4:00)
System Uptime: 0 days 0:36:57.520
BugCheck 3B, {c0000005, fffff88007ab489c, fffff880040fa790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep  1 23:13:46.610 2010 (UTC - 4:00)
System Uptime: 0 days 2:01:51.109
BugCheck 3B, {c0000005, fffff880078eb89c, fffff88004079790, 0}
Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDPN_MGR::AddFunctionalPathToVidPnTopology+4e4 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
19 Sep 2010   #7
ImNickson

Windows 7 Home Premium 64bit
 
 

All the test passed, and I downloaded the drivers. I also removed Norton and installed MSE. I will post again here if the problem persists. Thank You _King for helping me out so quickly.
My System SpecsSystem Spec
19 Sep 2010   #8
Jonathan_King

Windows 7 Professional x64
 
 

You're welcome.

Keep us posted on the results!
My System SpecsSystem Spec
19 Sep 2010   #9
ImNickson

Windows 7 Home Premium 64bit
 
 

I am now getting this box

Catalyst Control Centre: Host application has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

When I click Close Program the box pops up again moments later.
My System SpecsSystem Spec
19 Sep 2010   #10
Jonathan_King

Windows 7 Professional x64
 
 

Hmm...uninstall the Catalyst Control Center in Programs and Features, and then install the driver you just downloaded again.
My System SpecsSystem Spec
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 Windows has recovered from an unexpected shutdown




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