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Windows 7: Random BSOD's - Please Assist

19 Sep 2010   #1

Windows 7 Ultimate 64bit
Random BSOD's - Please Assist

Is Windows 7 . . .
- x86 (32-bit) or x64 ? 64-Bit Installation
- the original installed OS on the system? Upgrade from Vista 64bit
- an OEM or full retail version? Full Retail
- OEM = came pre-installed on system ?
- Full Retail = MSDN

- What is the age of system (hardware)? 1.5 years
- What is the age of OS installation (have you re-installed the OS?) 1 Month, Although same issue occured when having Vista 64 bit installed.

Issue Description:

More often than not the issues occur when playing graphically demanding game or running high cpu requirement applications (such as Adobe CS5). On a number of occasions my Intel Rapid Storage technology indicated there is an issue on my Raid 0. One of the disks has failed, but when performing memory diagnostics it doesnt come back with results that would indicate a failure. The status of the disk will be returned to normal and things run smooth for a short while, untill the next BSOD.

This is the first time Im actively posting on this forum, although I have read previous responses, I am unsure whether I supplied all the information required.

Thank you in advance!

Kind Regards,


My System SpecsSystem Spec
19 Sep 2010   #2
Microsoft MVP


You stated that the memory test wouldn't show issues with your RAID. This is correct, a memory diagnostic does not have anything to do with the hard drive's health.
The free hard drive diagnostics here will tell you about your drives: HD Diagnostic (read the details at the link).
I presume that your system passed the memory diagnostic without any problems. Is this correct?

The 3 memory dumps all have different errors - so this is most likely a hardware problem. Please run the hard drive diagnostic and let us know the results. Depending on the make of the hard drive and the make of the motherboard/RAID controller, the hard drive test may not work from a bootable CD. If this is the case, try one of the Windows diagnostics from the manufacturer's website. If it still doesn't work, please post back and we'll try some other things.


Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 18 08:14:24.642 2010 (UTC - 4:00)
System Uptime: 0 days 3:04:15.704
Probably caused by : memory_corruption ( nt!MiFreeRelocations+36 )
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`0357976a fffff880`035d2958 fffff880`035d21c0
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Sep  7 13:26:15.979 2010 (UTC - 4:00)
System Uptime: 0 days 0:58:10.041
BugCheck F4, {3, fffffa800bd53370, fffffa800bd53650, fffff800035c65d0}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_C0000005
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0bd53370 fffffa80`0bd53650 fffff800`035c65d0
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep  3 15:47:13.941 2010 (UTC - 4:00)
System Uptime: 0 days 0:41:41.002
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : intelppm.sys ( intelppm+2c61 )
BUGCHECK_STR:  0x9C_GenuineIntel
Bugcheck code 0000009C
Arguments 00000000`00000000 fffff880`03497c70 00000000`00000000 00000000`00000000
My System SpecsSystem Spec
19 Sep 2010   #3

Windows 7 Ultimate 64bit

Hi Usama,

Thank you for your speedy response, really appreciate the support you are giving me with my issue.

Right, so I've ran memory diagnostics both in OS and pre-boot diagnostics. The diagnostics test that I completed was from the manufacturers website (DELL) and I have also run the repair utility of the OS installation CD. All of the results came back with no negative results.

The application that I mentioned before, showing my raid and its status is the Intel Rapid Storage Technology which indicates when an error has occured on my RAID 0.

I have two HD's from Western Digital (WDC WD 6400AAKS-75A7B2) with current firmware 01.03B01.

I am at a loss on what to do as I know there is something wrong with my system as it keeps telling me to backup the data, but apart from the odd stuttering and random BSOD's there is no other indication that points me to the exact problem.

Once I get paid I am looking to replace faulty hardware if need be and update some of my components so I can hopefully eliminate the issue at hand. Is there anything else I can do to identify the exact issue ?
My System SpecsSystem Spec

19 Sep 2010   #4
Microsoft MVP


I don't have much faith in the Dell diagnostics.

The Western Digital diagnostics don't work well from a boot disk, but go ahead and try them anyway.
If that doesn't work, then try the bootable Seagate Seatools.
If that doesn't work, then try the Windows version of the Western Digital Data Lifeguard Diagnostics
If that doesn't work, then try the HDTune freeware diagnostic.
All links are in this page on my website (read the details there): HD Diagnostic

FWIW - I gave up on RAID recently because of the problems that I had with determining which drive was good and which was bad.
My System SpecsSystem Spec

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