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Windows 7: Win 7 Reboots randomly and doesn't shut down properly

19 Sep 2010   #1
Lessthantito

Windows 7
 
 
Win 7 Reboots randomly and doesn't shut down properly

7 64bit
original OS
OEM
System and OS are no more than 6-7 months old

Occasionally for the last month around the same time a new USB driver update for windows came out my pc will reboot after I turn the monitor off (TV over HDMI) or if I go to shut down it doesn't get past the blue shutting down screen and I have to manually shut it down by holding the power button down, I have the minidump files but I am unsure where to upload them to if anyone could help it would be greatly appreciated I have not had any other issues than this with BSOD or any other issues with my new PC

I ran the BSOD dump and system file collection app but I can't figure out how to save the System Health Report as an HTML


My System SpecsSystem Spec
.
19 Sep 2010   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Lessthantito View Post
7 64bit
original OS
OEM
System and OS are no more than 6-7 months old

Occasionally for the last month around the same time a new USB driver update for windows came out my pc will reboot after I turn the monitor off (TV over HDMI) or if I go to shut down it doesn't get past the blue shutting down screen and I have to manually shut it down by holding the power button down, I have the minidump files but I am unsure where to upload them to if anyone could help it would be greatly appreciated I have not had any other issues than this with BSOD or any other issues with my new PC

I ran the BSOD dump and system file collection app but I can't figure out how to save the System Health Report as an HTML


Hi Lessthantito and welcome;


Why dont you get us what you have and if we need the report we can get it from you later. The most important parts of the folder are the DMP files. Please check to make sure they were included.

When the app is not run as admin the DMP's may not be collected.


Thanks in advance

Jan

My System SpecsSystem Spec
19 Sep 2010   #3
Lessthantito

Windows 7
 
 

here is the zip
My System SpecsSystem Spec
.

19 Sep 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Lessthantito View Post
here is the zip

Hi LTT

These were caused by your bluetooth remote driver and some drivers that urgently need updating (circa 2005)


Description: Bluetooth Remote Control Device; BthAvrcp.sys. It needs to be removed updated and re-installed.

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

Drivers needing updating urgently
Code:
RTCore64.sys        fffff880`0531d000    fffff880`05323000    0x00006000    0x42941d90    5/25/2005 02:39:12                        
pnetmdm64.sys        fffff880`04569000    fffff880`04572000    0x00009000    0x45ef00bf    3/7/2007 14:13:19                        
cpuz132_x64.sys        fffff880`039bc000    fffff880`039c4000    0x00008000    0x49cc0d03    3/26/2009 19:17:23                        
ALSysIO64.sys        fffff880`05315000    fffff880`0531d000    0x00008000    0x49eb7e50    4/19/2009 15:41:04                        
spldr.sys        fffff880`015b9000    fffff880`015c1000    0x00008000    0x4a0858bb    5/11/2009 12:56:27                        
GEARAspiWDM.sys        fffff880`04056000    fffff880`04063000    0x0000d000    0x4a1151c0    5/18/2009 08:17:04                        
amdxata.sys        fffff880`00ff3000    fffff880`00ffe000    0x0000b000    0x4a12f2eb    5/19/2009 13:56:59                        
RTKVHD64.sys        fffff880`04c11000    fffff880`04dbd900    0x001ac900    0x4a16e924    5/22/2009 14:04:20                        
k57nd60a.sys        fffff880`0fe3e000    fffff880`0fe8f000    0x00051000    0x4a3cc959    6/20/2009 07:34:49
Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\091910-15756-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*C:\symbols;*http://msdl.microsoft.com/download/symbols ;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0345b000 PsLoadedModuleList = 0xfffff800`03698e50
Debug session time: Sun Sep 19 11:41:11.477 2010 (GMT-4)
System Uptime: 0 days 12:21:23.780
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
......................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003d06040, fffff80000b9c510}

Unable to load image \SystemRoot\system32\DRIVERS\BthAvrcp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BthAvrcp.sys
*** ERROR: Module load completed but symbols could not be loaded for BthAvrcp.sys
Probably caused by : BthAvrcp.sys ( BthAvrcp+3bed )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8003d06040, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c510

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8003d06040

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff800034d2992 to fffff800034d15da

STACK_TEXT:  
fffff880`03377380 fffff800`034d2992 : fffffa80`03d06040 fffffa80`03d06040 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x7a
fffff880`033774c0 fffff800`034d4cff : fffffa80`0456e540 fffff880`05f32cb8 fffff880`00000000 fffffa80`0548c4b0 : nt!KiCommitThreadWait+0x1d2
fffff880`03377550 fffff880`05f31bed : 00000000`00000000 00000000`00000000 fffffa80`0548c400 fffffa80`0449e800 : nt!KeWaitForSingleObject+0x19f
fffff880`033775f0 00000000`00000000 : 00000000`00000000 fffffa80`0548c400 fffffa80`0449e800 fffff880`030a3180 : BthAvrcp+0x3bed


STACK_COMMAND:  .thread 0xfffffa8003d06040 ; kb

FOLLOWUP_IP: 
BthAvrcp+3bed
fffff880`05f31bed ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  BthAvrcp+3bed

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: BthAvrcp

IMAGE_NAME:  BthAvrcp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a83d0ff

FAILURE_BUCKET_ID:  X64_0x9F_BthAvrcp+3bed

BUCKET_ID:  X64_0x9F_BthAvrcp+3bed

Followup: MachineOwner
---------
My System SpecsSystem Spec
20 Sep 2010   #5
Lessthantito

Windows 7
 
 

thank you that is what thought the problem was but I didn't know how to resolve the issue I think it has to do with the USB driver update for windows recently and my bluetooth dongle I will do as you stated and reply afterwards
My System SpecsSystem Spec
Reply

 Win 7 Reboots randomly and doesn't shut down properly




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