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Windows 7: BSOD on new laptop, please help

20 Sep 2010   #1
custybacon

Windows 7 home premium 64bit
 
 
BSOD on new laptop, please help

Hi, im getting a few random BSODs every now and then and its quite frustrating. My laptop is about one month old and it's running windows 7 64bit home premium. I'll include the BSOD info in a .zip file. If someone could help me resolve this issue it would be greatly appreciated. Thanks


My System SpecsSystem Spec
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21 Sep 2010   #2
baarod

El Capitan / Windows 10
 
 

So far we've got faults in Chrome and/or the filesystem, possible issues with the Atheros WiFi driver, DirectX issues possibly fauling the video driver, pool corruption in Chrome, ASUS Data Security Manager, and an access violation in filter manager. Of these the commonality is filesystem or more properly filesystem metadata aside from the Atheros and DirectX issues although there's a chance they are also related. I think the first thing I'd to is ditch ASUS Data Security Manager for the time being and see if things improve as it's the most likely culprit. You may also think about looking for updates for the Atheros and video card as well but I'd hold off on that for the time being to keep the number of variables to a minimum. It'd be really helpful if you could characterize what it was you were doing when each occurred and try to reproduce the crashes under those circumstances.
My System SpecsSystem Spec
21 Sep 2010   #3
custybacon

Windows 7 home premium 64bit
 
 

That damn Asus bloatware, I went through and uninstalled a bunch of it and also disabled some of it under my services and startup, now I'm definitely gonna sit down and get rid of it all. I haven't been able to establish a link between the programs i was running and my BSODs, because every time i seem to be doing something different. I'm curious to know how you turn the BSOD minidumps into usable information, as i'd rather not have to ask for help everytime. Thanks for the advice
My System SpecsSystem Spec
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22 Sep 2010   #4
baarod

El Capitan / Windows 10
 
 

Quote   Quote: Originally Posted by custybacon View Post
That damn Asus bloatware, I went through and uninstalled a bunch of it and also disabled some of it under my services and startup, now I'm definitely gonna sit down and get rid of it all. I haven't been able to establish a link between the programs i was running and my BSODs, because every time i seem to be doing something different. I'm curious to know how you turn the BSOD minidumps into usable information, as i'd rather not have to ask for help everytime. Thanks for the advice

How to read .dmp files in Windows 7: How to read the small memory dump files that Windows creates for debugging
Downloading and installing debugging tools: Driver Developer Resources: Debugging Tools for Windows

Then you just have to know the Windows API from there.
My System SpecsSystem Spec
22 Sep 2010   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by custybacon View Post
Hi, im getting a few random BSODs every now and then and its quite frustrating. My laptop is about one month old and it's running windows 7 64bit home premium. I'll include the BSOD info in a .zip file. If someone could help me resolve this issue it would be greatly appreciated. Thanks
Welcome to SevenForums.

When you get overwhelmed with trying to use WinDbg which is the debugger you will want to install, then post your questions in the crash and lockup howto subforum: Crash and lockup debug 'How To' - Windows 7 Forums

You will even find info there, although the last time I checked not updated to reflect the latest from Microsoft, on how to install and use WinDbg.

Now since you have a variety of problems, I think there is a distinct possibility that you also have a hardware problem. Before I jump in, could you do me a favor and complete your System Specs?
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HOW TO FILL OUT YOUR SYSTEM SPECS

In the line at the top of www.SevenForums.com you will see UserCP.
That is an abbreviation for User Control Panel.
Click on UserCP.
In the left-hand column, under Your Profile you will see Edit System Spec.
Click on Edit System Spec
You can copy and paste from the output of Speccy, Speccy - System Information - Free Download to fill out much of the info. Be sure to use the Other Info section of your System Specs for such info as your optical drive, your wireless adapter, your speakers, etc.

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My System SpecsSystem Spec
22 Sep 2010   #6
custybacon

Windows 7 home premium 64bit
 
 

Posted specs. @karlsnooks, what gives you the impression it might be hardware? Also got rid of more asus crap, hasn't crashed since. (Although it hasn't been that long)
My System SpecsSystem Spec
22 Sep 2010   #7
custybacon

Windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by baarod View Post
How to read .dmp files in Windows 7: How to read the small memory dump files that Windows creates for debugging
Downloading and installing debugging tools: Driver Developer Resources: Debugging Tools for Windows

Then you just have to know the Windows API from there.
Thanks man
My System SpecsSystem Spec
22 Sep 2010   #8
Tews

64-bit Windows 8.1 Pro
 
 

Usually, when you have a lot of different faults, hardware is more than likely involved... it's not always a direct indicator, but something you should start looking at...

PS.. Welcome to SevenForums...
My System SpecsSystem Spec
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 BSOD on new laptop, please help




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