Hello and Welcome !
Seems like SnacNp.dll i.e. SNAC Network Provider which belongs to Symantec is causing the explorer to crash. I would recommend to uninstall it. Then run SFC /SCANNOW Command - System File Checker
Bucheck:
Code:
Loading Dump File [C:\DOCUME~1\Owner\LOCALS~1\Temp\Rar$DI00.593\explorer.exe.2152.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Tue Sep 21 20:40:50.000 2010 (GMT+5)
System Uptime: not available
Process Uptime: 0 days 0:22:55.000
................................................................
...........................................................
Loading unloaded module list
............
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(868.aac): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=0441efc4 ecx=00000400 edx=00000000 esi=00000002 edi=00000000
eip=771f64f4 esp=0441ef74 ebp=0441f010 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
Unable to load image C:\Windows\System32\ntdll.dll, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ntdll.dll
ntdll!KiFastSystemCallRet:
771f64f4 c3 ret
0:013> kv
ChildEBP RetAddr Args to Child
0441ef70 771f5e6c 75496872 00000002 0441efc4 ntdll!KiFastSystemCallRet (FPO: [0,0,0])
0441ef74 75496872 00000002 0441efc4 00000001 ntdll!NtWaitForMultipleObjects+0xc (FPO: [5,0,0])
0441f010 7734f14a 0441efc4 0441f038 00000000 KERNELBASE!WaitForMultipleObjectsEx+0x100 (FPO: [SEH])
0441f058 7734f2c2 00000002 7ffd9000 00000000 kernel32!WaitForMultipleObjectsExImplementation+0xe0 (FPO: [5,8,4])
0441f074 77362f1d 00000002 0441f0a8 00000000 kernel32!WaitForMultipleObjects+0x18 (FPO: [4,0,0])
0441f0e0 77362fba 0441f1c0 00000001 00000001 kernel32!WerpReportFaultInternal+0x186 (FPO: [SEH])
0441f0f4 77362d48 0441f1c0 00000001 0441f190 kernel32!WerpReportFault+0x70 (FPO: [2,0,4])
0441f104 77362cc7 0441f1c0 00000001 c314f428 kernel32!BasepReportFault+0x20 (FPO: [2,0,0])
0441f190 77225af4 00000000 771cd964 00000000 kernel32!UnhandledExceptionFilter+0x1af (FPO: [SEH])
0441f248 7735083f 7588538c 002ddbb8 00000000 ntdll!__RtlUserThreadStart+0x62 (FPO: [SEH])
0441f8f4 7720b468 760645e9 0207f8d0 00000000 kernel32!SortCompareString+0x1c9 (FPO: [8,37,0])
0441f90c 00000000 760645e9 0207f8d0 00000000 ntdll!_RtlUserThreadStart+0x1b (FPO: [2,2,0])
Verbose mode ON.
0:013> lm
start end module name
009c0000 00c41000 explorer (deferred)
60f80000 60f86000 SnacNp (deferred)
643c0000 6453e000 tquery (deferred)
66220000 66245000 cscobj (deferred)
68680000 68714000 msftedit (deferred)
6a530000 6a546000 thumbcache (deferred)
6c150000 6c169000 WcnApi (deferred)
6c1b0000 6c1c7000 fdWCN (deferred)
6c1d0000 6c1da000 fdProxy (deferred)
6c200000 6c25c000 StructuredQuery (deferred)
6c890000 6c8a6000 davclnt (deferred)
6c8b0000 6c8c4000 ntlanman (deferred)
6cb90000 6d60e000 ieframe (deferred)
6d610000 6d7a8000 NetworkExplorer (deferred)
6dd90000 6dd98000 davhlpr (deferred)
6dda0000 6dda8000 drprov (deferred)
6ddb0000 6de08000 tiptsf (deferred)
6deb0000 6deec000 oleacc (deferred)
6def0000 6df1a000 msls31 (deferred)
6dfc0000 6dfc9000 linkinfo (deferred)
6e2a0000 6e40f000 EXPLORERFRAME (deferred)
6e420000 6e44e000 shdocvw (deferred)
6e4b0000 6e4fe000 actxprxy (deferred)
6e6e0000 6e74f000 ntshrui (deferred)
6e750000 6e7ba000 cscui (deferred)
6e7c0000 6e7f1000 EhStorShell (deferred)
6e880000 6e886000 IconCodecService (deferred)
6e890000 6e899000 cscdll (deferred)
6fe30000 6fe3d000 dfscli (deferred)
70380000 70389000 fdWNet (deferred)
704c0000 704cd000 browcli (deferred)
70530000 7053b000 cscapi (deferred)
70640000 7066b000 fundisc (deferred)
709b0000 70b07000 msxml6 (deferred)
715a0000 715a8000 npmproxy (deferred)
71800000 7180f000 wbemsvc (deferred)
71a00000 71a0a000 wbemprox (deferred)
71a10000 71aa6000 fastprox (deferred)
71ae0000 71b3c000 wbemcomn (deferred)
71cb0000 71cb7000 msiltcfg (deferred)
71d40000 71d4d000 sfc_os (deferred)
71d50000 71d53000 sfc (deferred)
71e80000 71e98000 ntdsapi (deferred)
71f50000 71f62000 mpr (deferred)
722f0000 722f6000 rasadhlp (deferred)
72a60000 72a6d000 dhcpcsvc6 (deferred)
72bb0000 72df0000 msi (deferred)
73450000 73462000 dhcpcsvc (deferred)
73470000 73477000 midimap (deferred)
73480000 73494000 msacm32_73480000 (deferred)
734e0000 734e8000 msacm32 (deferred)
734f0000 73526000 AudioSes (deferred)
73670000 7367f000 wkscli (deferred)
736b0000 736b7000 winnsi (deferred)
73720000 7373c000 IPHLPAPI (deferred)
73740000 7374b000 dtsh (deferred)
73750000 7375d000 NetworkItemFactory (deferred)
73760000 7378b000 ieproxy (deferred)
737e0000 737e4000 ksuser (deferred)
737f0000 73820000 wdmaud (deferred)
739a0000 739aa000 slc (deferred)
739c0000 739d4000 atl (deferred)
73b90000 73bc2000 winmm (deferred)
73bd0000 73ccb000 WindowsCodecs (deferred)
73cd0000 73cff000 xmllite (deferred)
73d00000 73d13000 dwmapi (deferred)
73d70000 73d9f000 duser (deferred)
73da0000 73e52000 dui70 (deferred)
73e60000 73f55000 propsys (deferred)
73f60000 73f67000 avrt (deferred)
73f90000 73fc9000 MMDevAPI (deferred)
73fd0000 73ff5000 powrprof (deferred)
74190000 74320000 GdiPlus (deferred)
74320000 74360000 uxtheme (deferred)
74360000 744fe000 comctl32 (deferred)
747c0000 747e1000 ntmarta (deferred)
747f0000 747f9000 version (deferred)
74800000 74876000 FirewallAPI (deferred)
74950000 74967000 userenv (deferred)
74b10000 74b19000 netutils (deferred)
74b20000 74b5b000 rsaenh (deferred)
74c00000 74c44000 dnsapi (deferred)
74d40000 74d7c000 mswsock (deferred)
74d80000 74d96000 cryptsp (deferred)
75120000 75139000 srvcli (deferred)
751a0000 751a8000 secur32 (deferred)
751e0000 751fa000 sspicli (deferred)
75200000 7524b000 apphelp (deferred)
75250000 7525c000 CRYPTBASE (deferred)
75260000 752bf000 sxs (deferred)
752c0000 752ce000 RpcRtRemote (deferred)
752d0000 752f9000 winsta (deferred)
75300000 7530b000 profapi (deferred)
75370000 7537c000 msasn1 (deferred)
75380000 753a7000 cfgmgr32 (deferred)
75470000 75482000 devobj (deferred)
75490000 754da000 KERNELBASE (pdb symbols) c:\symbols\kernelbase.pdb\59D5EEBCB6B044C7A1572DAE49752E1D2\kernelbase.pdb
754e0000 755fc000 crypt32 (deferred)
75600000 756a0000 advapi32 (deferred)
756b0000 75751000 rpcrt4 (deferred)
75760000 7576a000 lpk (deferred)
75770000 7583c000 msctf (deferred)
75840000 75846000 nsi (deferred)
75850000 7586f000 imm32 (deferred)
75870000 759cc000 ole32 (deferred)
759d0000 75a05000 ws2_32 (deferred)
75a10000 75b45000 urlmon (deferred)
75b50000 75b95000 Wldap32 (deferred)
75c00000 75cc9000 user32 (deferred)
75cd0000 75d1e000 gdi32 (deferred)
75d20000 75f19000 iertutil (deferred)
75fa0000 7604c000 msvcrt (deferred)
76050000 760a7000 shlwapi (deferred)
760b0000 7614d000 usp10 (deferred)
76150000 762ed000 setupapi (deferred)
763f0000 76409000 sechost (deferred)
76440000 77089000 shell32 (deferred)
77090000 7711f000 oleaut32 (deferred)
77120000 771a3000 clbcatq (deferred)
771b0000 772ec000 ntdll T (pdb symbols) c:\symbols\ntdll.pdb\8F28FABF69C045F193E62056E642DF5C2\ntdll.pdb
772f0000 772f5000 psapi (deferred)
77300000 773d4000 kernel32 (pdb symbols) c:\symbols\kernel32.pdb\6B90C1FC3A7C441F8D5BD45B632D428F2\kernel32.pdb
78800000 7895c000 msxml5 (deferred)
Unloaded modules:
72a80000 72ab8000 fwpuclnt.dll
74880000 74885000 wshtcpip.dll
74d30000 74d36000 wship6.dll
702e0000 7037f000 SearchFolder.dll
73260000 732fb000 MSVCR80.dll
5bec0000 5bfb2000 msoshext.dll
71070000 710d0000 wer.dll
6d7b0000 6da28000 gameux.dll
73260000 732fb000 MSVCR80.dll
73160000 731e7000 MSVCP80.dll
5c130000 5c184000 AcroIEFavClient.dll
73cd0000 73cff000 xmllite.dll
0:013> CHKIMG_EXTENSION: !chkimg -lo 50 -d !explorer
Loading symbols for 009c0000 explorer.exe -> explorer.exe
*** WARNING: Unable to verify timestamp for explorer.exe
Loading symbols for 60f80000 SnacNp.dll -> SnacNp.dll
*** WARNING: Unable to verify timestamp for SnacNp.dll
*** ERROR: Module load completed but symbols could not be loaded for SnacNp.dll
Loading symbols for 643c0000 tquery.dll -> tquery.dll
Loading symbols for 66220000 cscobj.dll -> cscobj.dll
Loading symbols for 68680000 msftedit.dll -> msftedit.dll
Loading symbols for 6a530000 thumbcache.dll -> thumbcache.dll
Loading symbols for 6c150000 WcnApi.dll -> WcnApi.dll
Loading symbols for 6c1b0000 fdWCN.dll -> fdWCN.dll
Loading symbols for 6c1d0000 fdProxy.dll -> fdProxy.dll
Loading symbols for 6c200000 StructuredQuery.dll -> StructuredQuery.dll
Loading symbols for 6c890000 davclnt.dll -> davclnt.dll
Loading symbols for 6c8b0000 ntlanman.dll -> ntlanman.dll
Loading symbols for 6cb90000 ieframe.dll -> ieframe.dll
Loading symbols for 6d610000 NetworkExplorer.dll -> NetworkExplorer.dll
Loading symbols for 6dd90000 davhlpr.dll -> davhlpr.dll
Loading symbols for 6dda0000 drprov.dll -> drprov.dll
Loading symbols for 6ddb0000 tiptsf.dll -> tiptsf.dll
Loading symbols for 6deb0000 oleacc.dll -> oleacc.dll
Loading symbols for 6def0000 msls31.dll -> msls31.dll
Loading symbols for 6dfc0000 linkinfo.dll -> linkinfo.dll
Loading symbols for 6e2a0000 EXPLORERFRAME.dll -> EXPLORERFRAME.dll
Loading symbols for 6e420000 shdocvw.dll -> shdocvw.dll
Loading symbols for 6e4b0000 actxprxy.dll -> actxprxy.dll
Loading symbols for 6e6e0000 ntshrui.dll -> ntshrui.dll
Loading symbols for 6e750000 cscui.dll -> cscui.dll
Loading symbols for 6e7c0000 EhStorShell.dll -> EhStorShell.dll
Loading symbols for 6e880000 IconCodecService.dll -> IconCodecService.dll
Loading symbols for 6e890000 cscdll.dll -> cscdll.dll
Loading symbols for 6fe30000 dfscli.dll -> dfscli.dll
Loading symbols for 70380000 fdWNet.dll -> fdWNet.dll
Loading symbols for 704c0000 browcli.dll -> browcli.dll
Loading symbols for 70530000 cscapi.dll -> cscapi.dll
Loading symbols for 70640000 fundisc.dll -> fundisc.dll
Loading symbols for 709b0000 msxml6.dll -> msxml6.dll
Loading symbols for 715a0000 npmproxy.dll -> npmproxy.dll
Loading symbols for 71800000 wbemsvc.dll -> wbemsvc.dll
Loading symbols for 71a00000 wbemprox.dll -> wbemprox.dll
Loading symbols for 71a10000 fastprox.dll -> fastprox.dll
Loading symbols for 71ae0000 wbemcomn.dll -> wbemcomn.dll
Loading symbols for 71cb0000 msiltcfg.dll -> msiltcfg.dll
Loading symbols for 71d40000 sfc_os.dll -> sfc_os.dll
Loading symbols for 71d50000 sfc.dll -> sfc.dll
Loading symbols for 71e80000 ntdsapi.dll -> ntdsapi.dll
Loading symbols for 71f50000 mpr.dll -> mpr.dll
Loading symbols for 722f0000 rasadhlp.dll -> rasadhlp.dll
Loading symbols for 72a60000 dhcpcsvc6.DLL -> dhcpcsvc6.DLL
Loading symbols for 72bb0000 msi.dll -> msi.dll
Loading symbols for 73450000 dhcpcsvc.dll -> dhcpcsvc.dll
Loading symbols for 73470000 midimap.dll -> midimap.dll
Loading symbols for 73480000 msacm32.dll -> msacm32.dll
Loading symbols for 734e0000 msacm32.drv -> msacm32.drv
Loading symbols for 734f0000 AudioSes.dll -> AudioSes.dll
Loading symbols for 73670000 wkscli.dll -> wkscli.dll
Loading symbols for 736b0000 winnsi.dll -> winnsi.dll
Loading symbols for 73720000 IPHLPAPI.DLL -> IPHLPAPI.DLL
*** WARNING: Unable to verify timestamp for IPHLPAPI.DLL
*** ERROR: Module load completed but symbols could not be loaded for IPHLPAPI.DLL
Loading symbols for 73740000 dtsh.dll -> dtsh.dll
Loading symbols for 73750000 NetworkItemFactory.dll -> NetworkItemFactory.dll
Loading symbols for 73760000 ieproxy.dll -> ieproxy.dll
Loading symbols for 737e0000 ksuser.dll -> ksuser.dll
Loading symbols for 737f0000 wdmaud.drv -> wdmaud.drv
Loading symbols for 739a0000 slc.dll -> slc.dll
*** WARNING: Unable to verify timestamp for slc.dll
*** ERROR: Module load completed but symbols could not be loaded for slc.dll
Loading symbols for 739c0000 atl.dll -> atl.dll
Loading symbols for 73b90000 winmm.dll -> winmm.dll
Loading symbols for 73bd0000 WindowsCodecs.dll -> WindowsCodecs.dll
Loading symbols for 73cd0000 xmllite.dll -> xmllite.dll
Loading symbols for 73d00000 dwmapi.dll -> dwmapi.dll
Loading symbols for 73d70000 duser.dll -> duser.dll
Loading symbols for 73da0000 dui70.dll -> dui70.dll
Loading symbols for 73e60000 propsys.dll -> propsys.dll
Loading symbols for 73f60000 avrt.dll -> avrt.dll
Loading symbols for 73f90000 MMDevAPI.dll -> MMDevAPI.dll
Loading symbols for 73fd0000 powrprof.dll -> powrprof.dll
Loading symbols for 74190000 GdiPlus.dll -> GdiPlus.dll
Loading symbols for 74320000 uxtheme.dll -> uxtheme.dll
Loading symbols for 74360000 comctl32.dll -> comctl32.dll
Loading symbols for 747c0000 ntmarta.dll -> ntmarta.dll
Loading symbols for 747f0000 version.dll -> version.dll
Loading symbols for 74800000 FirewallAPI.dll -> FirewallAPI.dll
Loading symbols for 74950000 userenv.dll -> userenv.dll
Loading symbols for 74b10000 netutils.dll -> netutils.dll
Loading symbols for 74b20000 rsaenh.dll -> rsaenh.dll
Loading symbols for 74c00000 dnsapi.dll -> dnsapi.dll
Loading symbols for 74d40000 mswsock.dll -> mswsock.dll
Loading symbols for 74d80000 cryptsp.dll -> cryptsp.dll
Loading symbols for 75120000 srvcli.dll -> srvcli.dll
Loading symbols for 751a0000 secur32.dll -> secur32.dll
Loading symbols for 751e0000 sspicli.dll -> sspicli.dll
Loading symbols for 75200000 apphelp.dll -> apphelp.dll
Loading symbols for 75250000 CRYPTBASE.dll -> CRYPTBASE.dll
Loading symbols for 75260000 sxs.dll -> sxs.dll
Loading symbols for 752c0000 RpcRtRemote.dll -> RpcRtRemote.dll
Loading symbols for 752d0000 winsta.dll -> winsta.dll
Loading symbols for 75300000 profapi.dll -> profapi.dll
Loading symbols for 75370000 msasn1.dll -> msasn1.dll
Loading symbols for 75380000 cfgmgr32.dll -> cfgmgr32.dll
Loading symbols for 75470000 devobj.dll -> devobj.dll
Loading symbols for 754e0000 crypt32.dll -> crypt32.dll
Loading symbols for 75600000 advapi32.dll -> advapi32.dll
Loading symbols for 756b0000 rpcrt4.dll -> rpcrt4.dll
Loading symbols for 75760000 lpk.dll -> lpk.dll
Loading symbols for 75770000 msctf.dll -> msctf.dll
Loading symbols for 75840000 nsi.dll -> nsi.dll
Loading symbols for 75850000 imm32.dll -> imm32.dll
Loading symbols for 75870000 ole32.dll -> ole32.dll
Loading symbols for 759d0000 ws2_32.dll -> ws2_32.dll
Loading symbols for 75a10000 urlmon.dll -> urlmon.dll
Loading symbols for 75b50000 Wldap32.dll -> Wldap32.dll
Loading symbols for 75c00000 user32.dll -> user32.dll
Loading symbols for 75cd0000 gdi32.dll -> gdi32.dll
Loading symbols for 75d20000 iertutil.dll -> iertutil.dll
Loading symbols for 75fa0000 msvcrt.dll -> msvcrt.dll
Loading symbols for 76050000 shlwapi.dll -> shlwapi.dll
Loading symbols for 760b0000 usp10.dll -> usp10.dll
Loading symbols for 76150000 setupapi.dll -> setupapi.dll
Loading symbols for 763f0000 sechost.dll -> sechost.dll
Loading symbols for 76440000 shell32.dll -> shell32.dll
Loading symbols for 77090000 oleaut32.dll -> oleaut32.dll
Loading symbols for 77120000 clbcatq.dll -> clbcatq.dll
Loading symbols for 772f0000 psapi.dll -> psapi.dll
Loading symbols for 78800000 msxml5.dll -> msxml5.dll
*** WARNING: Unable to verify timestamp for msxml5.dll
*** ERROR: Module load completed but symbols could not be loaded for msxml5.dll
Couldn't resolve error at 'HKIMG_EXTENSION: !chkimg -lo 50 -d !explorer'
Hope this helps,
Captain