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Windows 7: Random BSODs and Reboots

22 Sep 2010   #1
drijf004

Windows 7 Ultimate x64
 
 
Random BSODs and Reboots

Hi guys,

Im new to the forum so I hope I follow all the rules.
I have a new PC since a month and it suffers from random reboots and occasional BSOD's during games and even in windows when idle.
The same BSOD recovery keeps popping op when startup windows.

OS: Windows 7 Ultimate x64
I presume you can check the rest of my specs in my profile?


My System SpecsSystem Spec
.
23 Sep 2010   #2
usasma
Microsoft MVP

 
 

Please provide the information from this post: https://www.sevenforums.com/crashes-d...tructions.html These reports are needed to see what's going on inside your system (in addition to the BSOD memory dump files.

The BSOD's seem to point towards either an issue with your Western Digital USB device/software, or with your nVidia video card - but this is not certain. I would suggest uninstalling the Western Digital software and then unplugging the Western Digital device while we're troubleshooting.

Try this free stress test for your video card:
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
- Click "Quit" to exit[/quote]

Beyond that, try these free bootable hardware diagnostics:
Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Run the hard drive diagnostics with the Western Digital device plugged into the USB port - and see if the test detects the drive and runs a test on it (in addition to testing your installed hard drive).

BSOD BUGCHECK SUMMARY
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 01:35:37.813 2010 (UTC - 4:00)
System Uptime: 1 days 6:39:07.000
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1830f2 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`05393450 00000000`00000002 00000000`00000001 fffff800`02ea4c7c
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 19:06:58.966 2010 (UTC - 4:00)
System Uptime: 0 days 11:32:52.154
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+157 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`00000082 00000000`00000002 00000000`00000000 fffff800`02e9a167
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 20 07:33:07.028 2010 (UTC - 4:00)
System Uptime: 3 days 14:46:06.000
Probably caused by : usbhub.sys ( usbhub!UsbhHubWorker+70 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`00000ae8 00000000`00000002 00000000`00000001 fffff800`02e7e365
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 16:46:54.530 2010 (UTC - 4:00)
System Uptime: 0 days 6:02:28.702
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+74a1d )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
Bugcheck code 0000001E
Arguments 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 16 10:43:09.949 2010 (UTC - 4:00)
System Uptime: 4 days 8:04:27.265
*** WARNING: Unable to verify timestamp for wdcsam64.sys
*** ERROR: Module load completed but symbols could not be loaded for wdcsam64.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a56 )
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  WDDMService.ex
Bugcheck code 00000019
Arguments 00000000`00000003 fffff800`03010dc0 fffff800`03010dc0 fffff880`03010dc0
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Aug 21 07:25:40.352 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:29.524
BugCheck D1, {fffffa0005c69aa8, 2, 1, fffff880040100a4}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiInterlockedRemoveHeadListIfExist+30 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments fffffa00`05c69aa8 00000000`00000002 00000000`00000001 fffff880`040100a4
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
28 Sep 2010   #3
drijf004

Windows 7 Ultimate x64
 
 

Hi!

Thanks allot for your reply. I reinstalled all the motherboard drivers and GFX. It seemed to work for a while but i started to get BSODs again.
I attached the files you requested.

These are the reports from the 2 latest crashes after the driver refresh.
My System SpecsSystem Spec
.

28 Sep 2010   #4
drijf004

Windows 7 Ultimate x64
 
 

Furkmark: maxed out at 74C without any problems.

Seatools:
SMART: unable to use
Short DST: FAIL
Long DST: Pass
Short Generic: FAIL
Long Generic: 24 errors
Any way to check the errors?

The OS is a fresh install of Windows 7 Ultimate

Ive checked the memory with memcheck86 for 2 cycles (is that enough?) and it passed.
My System SpecsSystem Spec
28 Sep 2010   #5
usasma
Microsoft MVP

 
 

Try the Hitachi Drive Fitness Test to see if it gets different results.
But the upshot here is that the drive is spitting out errors - so it's probably bad.
Backup your stuff IMMEDIATELY as there's no telling when it's gonna die for good.

Memtest should be run for a minimum of 3 passes (my experience), with overnight being the best.
My System SpecsSystem Spec
29 Sep 2010   #6
drijf004

Windows 7 Ultimate x64
 
 

Thanks for your help! The Hitachi Drive Fitness Test does not support USB drives though. Ill try the mem86 again tonight.

Greets,
My System SpecsSystem Spec
29 Sep 2010   #7
usasma
Microsoft MVP

 
 

USB drive? Unplug it and see if that stops the BSOD's. If it does, then you've found the cause.
My System SpecsSystem Spec
01 Oct 2010   #8
drijf004

Windows 7 Ultimate x64
 
 

Unfortunately unplugging the drive did not fix the problem. Letting the windows diskcheck try to attempt to fix the problems did fix the bad sectors in some way... (didnt know bad sectors could be fixed? ).

Anyway. I ran memcheck86 last night and guess what. It found errors. (see attached image).

Whats the best thing to do now? RMA the memory or try to raise the voltage in an attempt to increase stability?
My System SpecsSystem Spec
01 Oct 2010   #9
usasma
Microsoft MVP

 
 

Most memory has a lifetime warranty, so I'd exchange it for new stuff.

Disk check can fix stuff (as can other tools) - but my view of this is:
- why did it fail?
- is it gonna fail again soon?

So, I just go ahead and replace the drive. As for Western Digital external drives, I've had many issues with them. The connectors and circuitry go bad on my, but when I pull the drive out it has all my data and the drive works fine.
My System SpecsSystem Spec
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