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Windows 7: BSOD - help please

23 Sep 2010   #1

windows 7 64bit
BSOD - help please

Hey guys

About 4 weeks ago now I built a new PC and since then it has been randomly crashing causing BSOD.

Initially the error message was that it had something to do with my drivers, so I fomratted the computer and re-installed windows and all the drivers.

Now when it crashes a different error message appears and Im not sure where to go from here.

Any help would be much appreciated, thanks.

Attached is the Windows_BSOD folder

I am running windows 7 64bit on the following system:
Gigabyte 890xa-ud3 - motherboard
Gigabyte ATI HD 5800 - gpu
G Skill 8g DDR3 - ram
Antec True Power 750w - psu
Coolmaster TX3 - cooling

My System SpecsSystem Spec
23 Sep 2010   #2

windows 7 64bit

Not sure if i need to add this information also

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 3081
Additional information about the problem:
BCCode: 1e
BCP3: 0000000000000002
BCP4: 00000000FFFFFF00
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

My System SpecsSystem Spec
23 Sep 2010   #3
Microsoft MVP


What settings have you used for Driver Verifier?
Although there's only 2 memory dumps, I'm already starting to wonder about hardware issues.
Please run these free, bootable diagnostics:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 07:56:15.499 2010 (UTC - 4:00)
System Uptime: 0 days 2:05:42.794
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_Xdpc_Signal+2b )
BUGCHECK_STR:  0x1E_c000001d
PROCESS_NAME:  iexplore.exe
Bugcheck code 0000001E
Arguments ffffffff`c000001d fffffa80`07fe7a13 00000000`00000002 00000000`ffffff00
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Wed Sep 22 05:49:09.218 2010 (UTC - 4:00)
System Uptime: 0 days 1:28:54.513
Probably caused by : fltmgr.sys ( fltmgr!FltpFastIoQueryBasicInfo+0 )
BUGCHECK_STR:  0xc9_11
PROCESS_NAME:  iexplore.exe
Bugcheck code 000000C9
Arguments 00000000`00000011 fffff880`01067cb0 00000000`000000f0 00000000`00000000
My System SpecsSystem Spec

27 Sep 2010   #4

windows 7 64bit

Thanks for the links Usasma

I have already run memtest86 on each individual memory card

that test came back with no errors

I will run the HDD test tomorrow before I leave for work

I was suggested by a friend to run prime95, the benchamrking software. To see if this made my pc BSOD, as it usualy seems to happen when I play games or download content from the internet.

Do you think that might help?
My System SpecsSystem Spec
27 Sep 2010   #5
Microsoft MVP


It can't hurt to run Prime95 - but do the hard drive test first.
My System SpecsSystem Spec
28 Sep 2010   #6

windows 7 64bit


So I have finished running the HD test, and it came back with no errors.

With the test though, I downloaded and ran the Seatools test instead of the Samsung one, becuase I could not find the correct.

How do I run the driver verfier? I try to set one up, but im not sure if it worked correctly because when I completed it and reboote my pc nothing happened.
My System SpecsSystem Spec
28 Sep 2010   #7
Microsoft MVP


Driver Verifier instructions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Delete these registry keys (works in XP, Vista, Win7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec

 BSOD - help please

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