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Windows 7: shortcuts and desktop freezing

30 Sep 2010   #11

w7 home premium 64bit

I have had a (swift!) response from HP Customer Care to the effect that the error points to a duff hard drive and once I furnish them with precise details they will ship me a replacement. Fair doos, they are doing their best but...
This means I now have to make a set of Recovery DVD's and when, as I mentioned in my last post, I was in the market for a new pc, suppliers told me that their machines came with a recovery partition so they did not supply a Windows disc. I S.A.I.D at the time "Fine, but what if the very HDD the partition is on goes T's U?" The reply was (after some time head scratching!) "You make a set of recovery discs" !!! So for THEIR convienience the bloody customer has to do all the work!

GRRRRR! And I also have to debase myself once again to MAGIX's interrogations!

For everyones' information; The speed of HP's response and the surity with which they condemned the drive suggest to me that this is not an isolated incident so if anyone has a recently aquired HP pc (which is otherwise great btw) and you have any kind of problem with it, run the F9 diagnostic..soonest!

Lastly. Does no one wish to comment upon the practice of not supplying a Windows disc?


My System SpecsSystem Spec
01 Oct 2010   #12

w7 home premium 64bit

I thought the process of making a set of recovery discs would be fairly straightforward but not so it seems.

I have to replace the (C) hard drive and so HP have told me to make a set of such discs. I do not seem to be able to find the "process" to begin this. All attempts to Google for help end up in talking about a "repair" disc which is not what I need and in fact already have.

My assumption is that I need to copy over the recovery partition on this HP machine but how to begin?

My System SpecsSystem Spec
01 Oct 2010   #13

w7 home premium 64bit

Cracked it!
Bit of panic I think.

Just burning some copies.

My System SpecsSystem Spec


 shortcuts and desktop freezing

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