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Windows 7: shortcuts and desktop freezing

23 Sep 2010   #1
ecc83

w7 home premium 64bit
 
 
shortcuts and desktop freezing

Several times a day the shortcuts fail to light up and right clicking on the desktop does nothing, i.e. I do not get the white "view,sortby, Screen resolution..di da... panel up.

Clicking Start>All programs gets me access to them but nothing short of a re-start gets the shortcuts etc, back, but back they always come!

The machine is an HP desktop a few months old bought with W7 Home Premium installed. They did not supply a W7 disc but there is a Recovery partiton.

In most other respects I am very happy with W7 coming from XP.

Dave.


My System SpecsSystem Spec
.
23 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Sounds like it might be graphics card
Type device manager in search
In device manager look for any yellow warning markers
Up date the graphics driver.
My System SpecsSystem Spec
24 Sep 2010   #3
ecc83

w7 home premium 64bit
 
 

Nope,
A later driver was I assume found as Windows did install something, but there is no improvement in fact it seems to me that the interval between lockups is getting shorter.

Thaks for the efforts so far.
Dave.
My System SpecsSystem Spec
.

24 Sep 2010   #4
ecc83

w7 home premium 64bit
 
 

The problem is definitely getting more frequent. It seems to happen now whenever I return from even brief internet activity but I do not think that is the only cause.

A restart fixes it as I said but I have now found that logging off and on again does the same. At least that is a faster procedure!

Dave.
My System SpecsSystem Spec
24 Sep 2010   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Dave, really sounded like the graphics card, but guess Iwas wrong
Run a full anti virus scan
Download and run malwarebytes. Run the full scan, but update before the scan.
My System SpecsSystem Spec
25 Sep 2010   #6
ecc83

w7 home premium 64bit
 
 

No joy.
I have run AVG and the Malwarebytes* apps and they say there are no infections.

The computer has been on for some hours but not used and the shortcuts were still working 5 minutes ago. A trip to Google and back,...frozen and being shut down for the night.

*WHAT! a PITA that lot are! They try to trick you into downloading everything but the thing you want! Had the information not come from yourselves to dld it I would have given them up as sharletans peddling very invasive if not infected software. I am well used to such sites that do not give a clear " press this to download xxx" and I generally give them short shrift. Do they not have the intelligence to see that IF people get clucked about trying the "freebie" they are NEVER going to BUY anything!?

Thanks again for trying, G'night all.
Dave.
My System SpecsSystem Spec
27 Sep 2010   #7
ecc83

w7 home premium 64bit
 
 

I have just run Diagnostic Tools (F9 from boot) and I get a "Boot Path Failed" cross..

Error : code BIOHD-4 (in red so as to scare the *hit out of one!)

Error: Uninitialized/corrupt boot structure detected. Press F8 and run "repair your computer"

I pressed F8 and the consequences of going further seem dire involving re-installing a lot of software that I do not really have time to do at the moment.

How bad is that error please and could it be linked to my screen problem?

Dave.
My System SpecsSystem Spec
27 Sep 2010   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I think that the best solution would be a reapair intstall and yes you should back up your stuff, just in case
Repair Install
My System SpecsSystem Spec
28 Sep 2010   #9
ecc83

w7 home premium 64bit
 
 

Thanks Rich but that repair function requires a Win 7 install disc which I don't have*

My biggest problem is a programme called Samplitude. If I do a complete clean out I have to jump thru' hoops for days to get a re activation code out of Magix (they assume you are ripping the software to every pc in the land!) and this leaves us unable to run a lot of music files until it is sorted.

In any case my investigations have revealed that this BIOHD-4(NTLDR file corrupt or missing) error is an HP cockup and is well known about. Some poor souls cannot get their machines to boot at all because of it! At least I can still run mine..For now!

I have some links to both HP Cust' service and an HP forum (buggered if I am phoning them. I watch "The IT Crowd"!) and I bought the pc from CPC/Farnell so I shall also be bothering the boots of those as well!

*Question: Why does everyone, well, tech's anyway,on forums ALWAYS assume the punter has a Windows installation disc? When I was in the market for this pc I inquired of lots of computer suppliers, NOT ONE would supply their machines with that kind of support. Yes, I have a recovery partition and I am urged to make repair and recovery discs(done) but could not get a pc with a W7 (or any other os, tried in the past) for love or money, well yes, the latter but why should I pay "twice" for W7?

I shall report back chaps.
Many thanks so far.
Dave.
My System SpecsSystem Spec
28 Sep 2010   #10
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Give this command a try. It will report any errors, even if not able to fix them. Run 3 times if errors are found.
SFC /SCANNOW Command - System File Checker
My System SpecsSystem Spec
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 shortcuts and desktop freezing




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