Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: BSOD

23 Sep 2010   #1

Windows 7 Professional 32bit

I have Windows 7 Pro, 32 bit. I bought it from Microsoft and installed it over Vista almost a month ago. My computer is 2-3 years old.

My System SpecsSystem Spec
23 Sep 2010   #2

Windows 7 Ultimate 32 bit

Welcome to the forums. Sorry to hear you are having problems. I will take a look and be right back.
My System SpecsSystem Spec
23 Sep 2010   #3

Windows 7 Ultimate 32 bit

All four of your dumps show the same stop error code, 19, BAD_POOL_HEADER. Usual causes are a device driver and that is where we will begin looking.

To begin troubleshooting, I suggest that you uninstall Avira using this tool: Info > Tool. Avira has been known to cause BSOD's on some Win 7 systems. Download and install Microsoft Security Essentials in its place. You can reinstall Avira when your system is running smoothly; but I recommend that you stick with MSE.

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver I found in your dmp, sptd.sys, that is notorious for causing BSODs. This driver was implicated in three of your four dumps. It probably would have been implicated in the fourth; but the dump file was corrupt. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads

Win 7 does not like outdated drivers. They can and do cause memory corruption and crashes. I find the following outdated drivers on your system and some are quite obsolete. Update these drivers:
atikmdag.sys Mon Dec 01 16:01:46 2008 - This driver was directly blamesd in one of your dumps. ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)Global Provider of Innovative Graphics, Processors and Media Solutions | AMD

Rt86win7.sys Thu Feb 26 04:04:22 2009 - Realtek 8101E/8168/8169 NDIS 6.20 32-bit Driver, Realtek 8101E/8168/8169 PCI/PCIe Adapters, Realtek

ssmdrv.sys Tue May 05 06:05:18 2009 - part of Avira antiviral software. Anti virus for Linux, Windows and more with firewall, antispam, recovery security - Avira AntiVir. Uninstall Avira as suggested above.

SynTP.sys Thu Aug 14 22:02:22 2008
- Synaptic Touch Pad Driver, Drivers | Synaptics

TVALZ_O.SYS Thu Nov 08 22:07:46 2007
- TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Driver Toshiba Support - Homepage. If you can't update this driver, let me know. You may need to uninstall the Value Added software package.

Reboot and let's see how your system runs.

My System SpecsSystem Spec



Thread Tools

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:58.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App