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Windows 7: Windows 7 crashes - monitors go on standby

25 Sep 2010   #11
rapidz

Windows 7 Ultimate 32Bit
 
 

right, here's something that just happened. I was watching a video - and screens went blank. The flash video however, was still playing in the background - with no sound distortion. I couldn't wake the PC up though...


My System SpecsSystem Spec
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25 Sep 2010   #12
rapidz

Windows 7 Ultimate 32Bit
 
 

I'm really confused with all this stress testing stuff. This really isn't my field at all. I've downloaded Prime 95, and I'm currently running a blend test as we speak. How do I know when the test is finish? Where do I get the results?

Your help, as ever is much appreciated.
My System SpecsSystem Spec
25 Sep 2010   #13
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

It tells you in the Prime95 window if you get errors. Or if you get a BSOD that is considered a "Fail" too!

Make sure to run the Furmark test, this is sounding more and more like a graphics problem.

Video Card - Stress Test with Furmark
My System SpecsSystem Spec
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26 Sep 2010   #14
rapidz

Windows 7 Ultimate 32Bit
 
 

Reventon, I think you could be onto something with the graphics card here.

I just did the Video Card - Stress Test - and half way through watching some sort of furry ring rotating(ooh-err), I got the BSOD.
My System SpecsSystem Spec
27 Sep 2010   #15
rapidz

Windows 7 Ultimate 32Bit
 
 

any idea? Do i do the test again? Where can I get a report of the test?
My System SpecsSystem Spec
27 Sep 2010   #16
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

That BSOD during the test is as much of a report as you are gonna get.

Get Dell to replace your Graphics Card under warranty.
My System SpecsSystem Spec
27 Sep 2010   #17
rapidz

Windows 7 Ultimate 32Bit
 
 

So from that test we can definitely determine it's a hardware problem, furthermore a graphics card problem?

If that's what you're telling me - I'm going to send it back to the guys who replaced the motherboard, and get them to replace the graphics card.

I just want confirmation from you guys that it's a graphics card error.
My System SpecsSystem Spec
27 Sep 2010   #18
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

When Furmark fails - there are still several possibilities.

The most common ones -

- Faulty Graphics Card

- Underpowered/Faulty PSU (what is your PSU? Brand? Model?)

- Faulty RAM (this is unlikely as you say the Prime95 Blend test and Memtest didn't show errors?)

- Faulty Motherboard (unlikely - as it's been replaced)

- Faulty CPU (very unlikely - anyway, Prime95 passed)

So, either way, I would recommend sending it back to Dell to get the Graphics Card replaced. And if that doesn't work, then replace the PSU (you will likely have to upgrade it to a decent one - so do it yourself rather than get Dell to do it).
My System SpecsSystem Spec
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 Windows 7 crashes - monitors go on standby




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