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Windows 7: Blue Screen of death on mum's laptop

24 Sep 2010   #1
natzmc

windows 7 ultimate 32 bit
 
 
Blue Screen of death on mum's laptop

have uploaded the crash dumps, can anyone help?

thanks


My System SpecsSystem Spec
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24 Sep 2010   #2
natzmc

windows 7 ultimate 32 bit
 
 

bump

btw its 64 bit windows 7
My System SpecsSystem Spec
24 Sep 2010   #3
jcgriff2

Windows 7 - Vista
 
 

Hi -

The 5 BSODs all had the same bugcheck -

0x3b (0xc0000005,,,) = system service threw an exception - 0xc0000005 = memory access violation. McAfee named indirectly in two as the probable cause

Remove McAfee Internet Security --> McAfee Removal -- jcgriff2.com

Update these drivers -
Code:
iaStor.sys   Thu Jun 04 21:53:40 2009 (4A287AA4) - Intel Storage
 
igdkmd64.sys Thu Aug 27 11:07:00 2009 (4A96A114) - Intel Video
 
Rt64win7.sys Fri May 22 10:52:30 2009 (4A16BC2E) - Realtek NIC
Intel --> http://downloadcenter.intel.com/Default.aspx

Realtek --> Realtek


If BSODs persist, run the Driver Verifier -- Driver Verifier - jcgriff2.com

Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2


`

BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 05:22:45.049 2010 (GMT-4)
System Uptime: 0 days 0:04:28.093
Probably caused by : memory_corruption ( nt!MiRelocateImageAgain+48 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  explorer.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`031aa668 fffff880`07a11ec0 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 04:22:46.104 2010 (GMT-4)
System Uptime: 0 days 1:16:57.148
Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+1dc )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  MsMpEng.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e8f8ec fffff880`08675f50 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 03:04:53.672 2010 (GMT-4)
System Uptime: 0 days 0:03:58.716
Probably caused by : ntkrnlmp.exe ( nt!KiActivateWaiterQueue+69 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  TosSmartSrv.ex
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02e93109 fffff880`08bd5f40 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 03:00:28.606 2010 (GMT-4)
System Uptime: 0 days 0:02:38.650
Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+53d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  mfevtps.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02ff590d fffff880`07915a30 00000000`00000000
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 13 09:44:19.508 2010 (GMT-4)
System Uptime: 0 days 0:01:08.552
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+67 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  mcshield.exe
Bugcheck code 0000000A
Arguments 00000001`00000027 00000000`00000002 00000000`00000001 fffff800`02e8dd17
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
 
by jcgriff2     
 
        J. C. Griffith, Microsoft MVP   
 
          https://mvp.support.microsoft.com/profile/Griffith   
 
          www.jcgriff2.com 
 
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии
My System SpecsSystem Spec
.

24 Sep 2010   #4
natzmc

windows 7 ultimate 32 bit
 
 

thank you =]
My System SpecsSystem Spec
25 Sep 2010   #5
jcgriff2

Windows 7 - Vista
 
 

You're welcome.

Please let us know how things go.

Have a good weekend!

jcgriff2

`
My System SpecsSystem Spec
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