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Windows 7: Win 7 x64, brand new built, BSODs

24 Sep 2010   #1
jonyip

Windows 7 Professional x64
 
 
Win 7 x64, brand new built, BSODs

Hi all,

Just built this new PC:
Original Retail Windows 7 Pro x64
Built entire computer two days ago
Several BSODs since
Rest of the info should be in the attached diagnostic files.

I really appreciate any and all help you all can give! Reaching my wits end.

Thanks,
Jon


My System SpecsSystem Spec
.
24 Sep 2010   #2
jcgriff2

Windows 7 - Vista
 
 

Hi -

One of the 2 dumps was corrupted.

This appears to be unknown hardware failure to me.

Run --> RAM - Test with Memtest86+

Also, run the Driver Verifier -- Driver Verifier - jcgriff2.com

Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2


`
BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Thu Sep 23 18:45:55.964 2010 (GMT-4)
System Uptime: 0 days 1:49:28.385
Probably caused by : memory_corruption ( nt!MiEmptyPageAccessLog+33 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  dwm.exe
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`02f79763 fffff880`06e7bfb0 00000000`00000000
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Windows 7 x64 - Corrupted Dump
Code:
Opened log file 'C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\_99-dbug.txt'
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
 
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\092310-14024-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff780`ffff0000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00001f80?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?00000000`00000006?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff700`01080000?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`02e84640?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Debugger can not determine kernel base address
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Machine Name:
Kernel base = 0xfffff800`02e14000 PsLoadedModuleList = 0x00000000`00000000
Debug session time: Thu Sep 23 22:16:48.628 2010 (GMT-4)
System Uptime: 0 days 0:07:30.438
Debugger can not determine kernel base address
Loading Kernel Symbols
...............................................................
................................................................
..................
Loading User Symbols
Loading unloaded module list
.....
ERROR: Unable to find system thread 81
ERROR: The thread being debugged has either exited or cannot be accessed
ERROR: Many commands will not work properly
ERROR: Exception 80000003 occurred on unknown thread 81
?: kd> !analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q
WARNING: The debugger does not have a current process or thread
WARNING: Many commands will not work
Extension called without current PC
c0000005 Exception in ext.analyze debugger extension.
    PC: 00000000`694cce8a  VA: 00000000`00000030  R/W: 0  Parameter: 00000000`00000000
                 ^ Illegal thread error in '!analyze -v;r;kv;lmtn;lmtsmn;.bugcheck;.logclose;q'
 
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
 
by jcgriff2     
 
       J. C. Griffith, Microsoft MVP   
 
         https://mvp.support.microsoft.com/profile/Griffith   
 
         www.jcgriff2.com 
 
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ
My System SpecsSystem Spec
24 Sep 2010   #3
jonyip

Windows 7 Professional x64
 
 

Thanks so much for the help so far jcgriff, just wanted to add this other dump that just happened.

Is there any new info in there potentially? Will run driver verifier/memtest tonight!
My System SpecsSystem Spec
.

24 Sep 2010   #4
jonyip

Windows 7 Professional x64
 
 

Memtest ran without issue for several passes, but when I tried to use driver verifier. Windows keep blue screening until I loaded into safe mode. Here's the minidump that I recovered. Thanks!
My System SpecsSystem Spec
25 Sep 2010   #5
jcgriff2

Windows 7 - Vista
 
 

Hi -

There is OS Corruption occurring - this Microsoft OS video-save related driver's name = RDPCDD.sys -
Code:
RDPC?D.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
That is how it appeared in the dumps - with the question mark in its name

Further evidence of OS corruption - Unknown_Module
Code:
Unknown_Module_fffff880`03ea9000 Mon May 18 08:17:04 2009 (4A1151C0)
Check in c:\windows\system32\drivers - click on "Date" column to sort by date and look for a driver with 18 May 2009 timestamp -- what is its name?

I do believe unknown hardware failure is responsible. One other thought - what is origin of Windows 7 OS? Did it come pre-installed on system or did you purchase full retail copy?


Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY
Code:
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sat Sep 25 00:25:38.732 2010 (GMT-4)
System Uptime: 0 days 0:00:13.183
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
Bugcheck code 0000000A
Arguments 00000000`00000001 00000000`00000002 00000000`00000000 fffff800`02ea8436
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Fri Sep 24 17:31:45.328 2010 (GMT-4)
System Uptime: 0 days 0:03:08.748
*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys
Probably caused by : memory_corruption
BUGCHECK_STR:  0x19_3
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
PROCESS_NAME:  System
Bugcheck code 00000019
Arguments 00000000`00000003 fffffa80`03962590 ffff0080`03962590 fffffa80`03962590
จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
My System SpecsSystem Spec
25 Sep 2010   #6
reventon

Windows 7 x64, Windows XP SP3, Fedora
 
 

Also - run these hardware tests too

https://www.sevenforums.com/tutorials...t-prime95.html (run the Blend test as well as the Small FFT test)

Hard Drive Testing:
Quote:
First run chkdsk

START -> type cmd.exe -> Right-click -> run as admin -> type chkdsk /r /f -> Press Y at prompt -> restart computer.

Also to check the drive's physical state run SeaTools

Download SeaTools for DOS from here: SeaTools | Seagate

Follow the instructions to run it. After it has detected the drive, select Basic Tests, then Long Test and let it run.
My System SpecsSystem Spec
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 Win 7 x64, brand new built, BSODs




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