Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Repeat Blue Screen during Start-up for New Computer

26 Sep 2010   #11
Tews

64-bit Windows 8.1 Pro
 
 

Ok.. the new .dmp files are pointing to RTKVHD64.sys ( Realtek High Definition Audio Function Driver ) as the cause of your crash.. Use DriverSweeper to completly remove it and then download the latest version from Realtek

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D5, {fffff980135c8d60, 0, fffff880066e775a, 0}

Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys

Could not read faulting driver name
Probably caused by : RTKVHD64.sys ( RTKVHD64+cf75a )

Followup: MachineOwner
---------


*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D5, {fffff980132acd60, 0, fffff88006ada75a, 0}

Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys

Could not read faulting driver name
Probably caused by : RTKVHD64.sys ( RTKVHD64+cf75a )

Followup: MachineOwner
---------



My System SpecsSystem Spec
.
26 Sep 2010   #12
yuen

Windows 7 Professional 64 bit
 
 

I've removed the previous driver and updated with the newest one. Ive restarted twice so far and I havent hit a blue screen yet, so thats definitely good news. I'm going to reboot a few more times just to double check, and even after that I'll have to check again tomorrow morning, because from past experience, the computer has the tendency to have the blue screen issue again after a day of inactivity.

I am still with the other problem though - I dont have internet access (mentioned above), and for some reason some of the shortcuts to my folders on my start menu have weird names. For example, instead of Documents i have "Documents.library-...", Pictures as "pictures.library-ms", and Music as "music.library-ms". Also, should I disable driver verifier?

Thanks again for all the help so far!
My System SpecsSystem Spec
26 Sep 2010   #13
yuen

Windows 7 Professional 64 bit
 
 

Hey Tews,

So I shut off the computer last night and turned it back on today, and once again got a blue screen upon start up. I have attached the zip file for the new dmp files for your reference.
My System SpecsSystem Spec
.

27 Sep 2010   #14
Tews

64-bit Windows 8.1 Pro
 
 

This .dmp file is blaming Rt64win7.sys (Realtek 8101E/8168/8169 PCI/PCIe Adapter) as your problem... Again, use driver sweeper to completely remove this from your system, then get the latest version from Realtek

You should also turn off driver verifier if you have not already done so...

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
Probably caused by : Rt64win7.sys ( Rt64win7+199ec )

Followup: MachineOwner
---------
My System SpecsSystem Spec
27 Sep 2010   #15
yuen

Windows 7 Professional 64 bit
 
 

Hey Tews,

I made sure to remove all previous Realtek drivers last night, before I updated the computer with the new driver I got from the website. However, just to make sure, Ive opened driver sweeper again in an attempt to re-do the process, but for some reason, I'm not seeing anything to clean when I click Realtek - Sound. Im checking all the other Drivers such as "ATI - Display, Creative-Sound...etc" but I'm also not seeing a list such as the ones I saw last night. I'm getting a feeling that my computer is no longer functioning properly with the successive blue screenings. Another question I have is, how do I disable Driver Verifier (probably a stupid question, but I really have no idea).

With my computer not functioning properly in addition to the blue screens, I'm wondering if I should reformat my computer and perform the steps you've given again, but this time right after the reformat (before the computer blue screens and starts functioning improperly). Perhaps this time, my computer will be in a better condition to handle the steps properly?

Yuen
My System SpecsSystem Spec
27 Sep 2010   #16
Tews

64-bit Windows 8.1 Pro
 
 

The problem is not your audio driver ... it is your PCI/PCIe Adapter ... this is the one that you need to update... As for disabling driver verifier ...

1. Start typing verifier.exe into the start menu, and open Verifier.

2. Select "Delete existing settings"
My System SpecsSystem Spec
27 Sep 2010   #17
yuen

Windows 7 Professional 64 bit
 
 

Hey Tews,

Sorry about the confusion on my part. However, from the Driver Sweeper menu, I cant find Rt64win7.sys. My Realtek-Sound folder holds no list of files. I might be looking at the wrong folder though - here are the folders shown by Driver Sweeper: ATI-Display, Creative-Sound (empty), Microsoft-Mouse (empty), NVIDIA-Chipset, NVIDIA-Display (empty), NVIDIA-PhysX (empty), Realtek-Sound (empty).

I've found the most updated version on Realtek, but I shouldn't update it before I remove Rt64win7.sys right?

Thanks
My System SpecsSystem Spec
27 Sep 2010   #18
Tews

64-bit Windows 8.1 Pro
 
 

Correct, if necessary, rename the file with a .bak extension, then update it with the latest version...
My System SpecsSystem Spec
27 Sep 2010   #19
yuen

Windows 7 Professional 64 bit
 
 

Ive renamed it with a .bak extension, and it still isnt showing up in my driver sweeper
My System SpecsSystem Spec
27 Sep 2010   #20
Tews

64-bit Windows 8.1 Pro
 
 

As long as you've renamed it, you dont have to worry about using driver sweeper, it wont be loaded anymore... just proceed with the update...
My System SpecsSystem Spec
Reply

 Repeat Blue Screen during Start-up for New Computer




Thread Tools




Similar help and support threads
Thread Forum
Unable to start - black screen or empty blue screen w cursor??
Hello, My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.
General Discussion
computer won't start past blue screen listing F-9,10,11 and ESC
I have an HP Pavillion elete. win 7/64. 3 times today I got the blue screen saying that win has toshut down due to an error. It lists several error codes, but the computer shuts down before I can copy them. The first 2 times, the system restarted OK, but the 3rd time was bad. I tried to restart...
Backup and Restore
Blue Screen after start up
Please help with my problem: -Win 7 x64 -original OS - Win 7 x64 -purchased from retailer in 2010
BSOD Help and Support
Blue Screen when start up
Hello, my pc got a blue screen when start up. i cant start my pc in security mode, nothing. pls some1 help me, i have importants docs in my hd, and i cant lose them.. I copy the blue screen message to a doc, and there it is: A problem has been detected and windows has been shut down to...
BSOD Help and Support
Blue Screen after start up
I upgraded Vista to the Windows 7 RC last night and it seemed to go well, but when I start the computer now, I get a brief flash of the normal desktop, but then it goes to the blue screen and reboots. I CAN start it up with no problem in Safe Mode, but I'm somewhat of a neophyte. How do I find...
BSOD Help and Support
Keyboard repeat delay, repeat rate??
Anyone know how to change the keyboard repeat delay, repeat rate in RC build? Annoying as hell, as its so slow, and I cant find it anywhere lol! Many thx :D
Hardware & Devices


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:32.
Twitter Facebook Google+ Seven Forums iOS App Seven Forums Android App