Repeat Blue Screen during Start-up for New Computer

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  1. Posts : 11,840
    64-bit Windows 8.1 Pro
       #11

    Ok.. the new .dmp files are pointing to RTKVHD64.sys ( Realtek High Definition Audio Function Driver ) as the cause of your crash.. Use DriverSweeper to completly remove it and then download the latest version from Realtek

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D5, {fffff980135c8d60, 0, fffff880066e775a, 0}
    
    Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    
    Could not read faulting driver name
    Probably caused by : RTKVHD64.sys ( RTKVHD64+cf75a )
    
    Followup: MachineOwner
    ---------
    
    
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D5, {fffff980132acd60, 0, fffff88006ada75a, 0}
    
    Unable to load image \SystemRoot\system32\drivers\RTKVHD64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for RTKVHD64.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
    
    Could not read faulting driver name
    Probably caused by : RTKVHD64.sys ( RTKVHD64+cf75a )
    
    Followup: MachineOwner
    ---------
      My Computer


  2. Posts : 14
    Windows 7 Professional 64 bit
    Thread Starter
       #12

    I've removed the previous driver and updated with the newest one. Ive restarted twice so far and I havent hit a blue screen yet, so thats definitely good news. I'm going to reboot a few more times just to double check, and even after that I'll have to check again tomorrow morning, because from past experience, the computer has the tendency to have the blue screen issue again after a day of inactivity.

    I am still with the other problem though - I dont have internet access (mentioned above), and for some reason some of the shortcuts to my folders on my start menu have weird names. For example, instead of Documents i have "Documents.library-...", Pictures as "pictures.library-ms", and Music as "music.library-ms". Also, should I disable driver verifier?

    Thanks again for all the help so far!
      My Computer


  3. Posts : 14
    Windows 7 Professional 64 bit
    Thread Starter
       #13

    Hey Tews,

    So I shut off the computer last night and turned it back on today, and once again got a blue screen upon start up. I have attached the zip file for the new dmp files for your reference.
      My Computer


  4. Posts : 11,840
    64-bit Windows 8.1 Pro
       #14

    This .dmp file is blaming Rt64win7.sys (Realtek 8101E/8168/8169 PCI/PCIe Adapter) as your problem... Again, use driver sweeper to completely remove this from your system, then get the latest version from Realtek

    You should also turn off driver verifier if you have not already done so...

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1E, {0, 0, 0, 0}
    
    Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for Rt64win7.sys
    *** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
    Probably caused by : Rt64win7.sys ( Rt64win7+199ec )
    
    Followup: MachineOwner
    ---------
      My Computer


  5. Posts : 14
    Windows 7 Professional 64 bit
    Thread Starter
       #15

    Hey Tews,

    I made sure to remove all previous Realtek drivers last night, before I updated the computer with the new driver I got from the website. However, just to make sure, Ive opened driver sweeper again in an attempt to re-do the process, but for some reason, I'm not seeing anything to clean when I click Realtek - Sound. Im checking all the other Drivers such as "ATI - Display, Creative-Sound...etc" but I'm also not seeing a list such as the ones I saw last night. I'm getting a feeling that my computer is no longer functioning properly with the successive blue screenings. Another question I have is, how do I disable Driver Verifier (probably a stupid question, but I really have no idea).

    With my computer not functioning properly in addition to the blue screens, I'm wondering if I should reformat my computer and perform the steps you've given again, but this time right after the reformat (before the computer blue screens and starts functioning improperly). Perhaps this time, my computer will be in a better condition to handle the steps properly?

    Yuen
      My Computer


  6. Posts : 11,840
    64-bit Windows 8.1 Pro
       #16

    The problem is not your audio driver ... it is your PCI/PCIe Adapter ... this is the one that you need to update... As for disabling driver verifier ...

    1. Start typing verifier.exe into the start menu, and open Verifier.

    2. Select "Delete existing settings"
      My Computer


  7. Posts : 14
    Windows 7 Professional 64 bit
    Thread Starter
       #17

    Hey Tews,

    Sorry about the confusion on my part. However, from the Driver Sweeper menu, I cant find Rt64win7.sys. My Realtek-Sound folder holds no list of files. I might be looking at the wrong folder though - here are the folders shown by Driver Sweeper: ATI-Display, Creative-Sound (empty), Microsoft-Mouse (empty), NVIDIA-Chipset, NVIDIA-Display (empty), NVIDIA-PhysX (empty), Realtek-Sound (empty).

    I've found the most updated version on Realtek, but I shouldn't update it before I remove Rt64win7.sys right?

    Thanks
      My Computer


  8. Posts : 11,840
    64-bit Windows 8.1 Pro
       #18

    Correct, if necessary, rename the file with a .bak extension, then update it with the latest version...
      My Computer


  9. Posts : 14
    Windows 7 Professional 64 bit
    Thread Starter
       #19

    Ive renamed it with a .bak extension, and it still isnt showing up in my driver sweeper
      My Computer


  10. Posts : 11,840
    64-bit Windows 8.1 Pro
       #20

    As long as you've renamed it, you dont have to worry about using driver sweeper, it wont be loaded anymore... just proceed with the update...
      My Computer


 
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