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Windows 7: help help

26 Sep 2010   #1
rmelco1

windows 7
 
 
help help

i would be most obliged if you could help me with my problems this start whenever i try to run any games .i have tried updating the drivers ,reinstaling the os windows ultimate,flash just about anything i could think off ,but some start for a few min others dont i get these errors,

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 116
BCP1: 86449280
BCP2: 90915326
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\092610-21765-01.dmp
C:\Users\raj\AppData\Local\Temp\WER-44937-0.sysdata.xml
Read our privacy statement online:
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If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
or

problem signature:
Problem Event Name: APPCRASH
Application Name: chrome.exe
Application Version: 0.0.0.0
Application Timestamp: 4c9121bc
Fault Module Name: StackHash_a259
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdadb
Exception Code: c0000374
Exception Offset: 000c283b
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: a259
Additional Information 2: a2598ace66429015de86b7ee517f5cc7
Additional Information 3: 5e03
Additional Information 4: 5e03d5bf6f522e4e920e39a8a56b32a6

or

Problem Event Name: BEX
Application Name: WMC4.exe
Application Version: 0.0.0.0
Application Timestamp: 4c9c8bcf
Fault Module Name: WMC4.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4c9c8bcf
Exception Offset: 00234849
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: f72c
Additional Information 2: f72c37c6db1c07e84ac10cc6a62eaeb1
Additional Information 3: 2049
Additional Information 4: 2049e9b04a8ff796378e58454685b133

can you please try and hlp me

thanks




My System SpecsSystem Spec
.
26 Sep 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

If you wish to have others assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Start your own thread in the appropriate section of the forum and attach the ZIP archive to your post using the "paperclip" (file attachments) button.
* Briefly describe the problem history and circumstances in the same post. Somebody will attend to your query as soon as possible.


Let us know if you need further assistance


ken J
My System SpecsSystem Spec
26 Sep 2010   #3
rmelco1

windows 7
 
 

i am not able to zip it or winrar it can i post it in any other way?
My System SpecsSystem Spec
.

26 Sep 2010   #4
zigzag3143

Win 8 Release candidate 8400
 
 

i am not able to zip it or winrar it can i post it in any other way?[/QUOTE]


why cant you zip it? compress is built into win 7?
My System SpecsSystem Spec
26 Sep 2010   #5
rmelco1

windows 7
 
 

Cannot create new folder,
Access denied.

i keep getting this msg evertime i tried
My System SpecsSystem Spec
26 Sep 2010   #6
rmelco1

windows 7
 
 
help

would be most obliged if you could help me with my problems this start whenever i try to run any games .i have tried updating the drivers ,reinstaling the os windows ultimate,flash just about anything i could think off ,but some start for a few min others dont i get these errors,
My System SpecsSystem Spec
26 Sep 2010   #7
rmelco1

windows 7
 
 

I finally managed and have posted inde title help
My System SpecsSystem Spec
26 Sep 2010   #8
CarlTR6

Windows 7 Ultimate 32 bit
 
 

All thee dumps indicate a video problem.

Error code 116, VIDEO_TDR_FAILURE - usual causes are Video driver, overheating, bad video card, ?BIOS, ?Power to card.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Owner\AppData\Local\Temp\Temp1_minidump.zip\minidump\092610-25031-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*Symbol information
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x8281b000 PsLoadedModuleList = 0x82963810
Debug session time: Sun Sep 26 03:02:38.910 2010 (GMT-4)
System Uptime: 0 days 0:58:06.753
Loading Kernel Symbols
...............................................................
................................................................
...................
Loading User Symbols
Loading unloaded module list
......
1: kd> !Analyze
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {87092008, 8fb11326, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+de326 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 87092008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 8fb11326, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+de326
8fb11326 55              push    ebp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8a813b74 9053f92c 00000116 87092008 8fb11326 nt!KeBugCheckEx+0x1e
8a813b98 9054074b 8fb11326 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8a813bbc 9057092c 00000000 00000102 866ea788 dxgkrnl!TdrIsRecoveryRequired+0xb8
8a813c34 9059aa32 fffffcfb 000366d7 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8a813c5c 9059b153 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8a813c98 905778f0 8a813c90 85052e50 850ef698 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8a813d28 9059c4b7 866ea788 828573f1 866ea788 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8a813d3c 9059c573 866ea788 00000000 86704610 dxgmms1!VidSchiRun_PriorityTable+0xf
8a813d50 82a2966d 866ea788 b8961f2d 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8a813d90 828db0d9 9059c4f4 866ea788 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+de326
8fb11326 55              push    ebp

SYMBOL_NAME:  nvlddmkm+de326

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c379162

FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Please check the links below for information on this error and how to troubleshoot.

[2-Int] STOP 0x116: VIDEO_TDR_ERROR troubleshooting

https://www.sevenforums.com/crashes-d...tml#post280172

I recommend that you uninstall NOD32 while you are troubleshooting. Eset is known to cause BSOD's on some systems. Remove it completely using this tool:
Info > Tool. Download and install Microsoft Security Essentials in its place. You can reinstall Eset once your system is running smoothly. The ideas here to eliminate all possible causes of BSOD's.

I also find some older drivers and extremely obsolete drivers on your system. Win 7 does not like out of date drivers. They can and do cause conflicts, memory corruption and crashes. Update the following drivers:

PxHelp20.sys Tue Oct 28 14:25:49 2003 - This an XP driver, pre-Vista. I don't think you will find an update for it. Sonic CD/DVD driver (used by many different CD/DVD programs). Go to C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK. This will break your CD/DVD program.

RTKVAC.SYS Thu Jun 18 15:36:37 2009 - Realtek AC'97 Audio Driver (WDM) is a driver file from Realtek Semiconductor Corp. belonging to Windows (R) WDM driver for Realtek AC'97 Audio(HRTF data Copyright 1994 by MIT Media Lab).
Realtek 10/100/1000 NDIS 5.1 Driver Realtek

Rtnicxp.sys Fri May 30 11:12:11 2008 - Realtek 10/100/1000 NDIS 5.1 Driver
Realtek 10/100/1000 NDIS 5.1 Driver Realtek

Here is a list of the software associated with
PxHelp20.sys:

RecordNow!
ESSSONIC
Sonic RecordNow!/Sonic_PrimoSDK
Dell Media Experience
Pioneer RecordNow DX
Sonic MyDVD/RecordNow!/RecordNow DX/MyDVD Plus/PrimoSDK
Microsoft Plus! Digital Media/Digital Image Suite
Corel Photo Album
HP RecordNow/DigitalMedia Archive
IBM RecordNow!
Roxio Easy Media Creator/RecordNow Copy/Drag-to-Disc/Creator Basic v/Media Manager/CinePlayer
Adobe Photoshop Lightroom
Yahoo! Music Jukebox or Roxio
Napster Burn Engine
1CLICK DivxToDVD
OLYMPUS muvee theaterPack
by Sonic Solutions (Sonic Solutions - DVD Burning - DVD Decoder - DVD & Video Editing Software) or VERITAS Software, Inc (Data Center Optimization: Datacenter Management Software, Data Center Software, Data Center Solutions | Symantec).

My System SpecsSystem Spec
26 Sep 2010   #9
rmelco1

windows 7
 
 

thanks a lot .will revert back,
i have done C:\Windows\System32\drivers and rename PxHelp20.sys to PXHelp20.BAK .
what next shall i do .pls guide me step by step as i am not very comp savy
My System SpecsSystem Spec
26 Sep 2010   #10
CarlTR6

Windows 7 Ultimate 32 bit
 
 

You are welcome. Let us know if you need help with any of this.

I will offer another piece of advice: uninstall TuneUp Utilities.

Windows 7 is a totally different operating system than XP. Win 7 is not an evolution from XP. It is a totally new OS and even changed from Vista. Thus the wisdom we learned about XP - tweaking, cleaning, modifying for speed, etc - do not apply at all to Win 7. Forget that knowledge.

Windows is a closed source system. Developers of tuneup utilities and registry cleaners do not have the core code of Win 7 and are not working on definitive information, but rather they are going on past knowledge and experience, most of which is not applicable to Win 7. Automatic cleaners will usually have to do some guesswork.

There is almost no tweaking that can be done to Win 7 to speed it up. The system is designed to diagnose itself and take care of itself which it does remarkably well. Win 7 maintains itself and that includes the registry.

Tuneup utilities are pure snake oil. At best they do nothing except use resources. At worst, they can mess your system up, slowing it down, and even crash it. There is no tuneup utility out there anywhere that can speed Win 7 up and improve its performance, at least not at this time.

This isn't to say that the system does not need to be maintained. Uninstall programs that you don't use, delete unneeded and unnecessary files. Defrag your hard drive. But don't screw with the registry unless you are an in depth expert in the Win 7 registry.

We have seen the adverse effects of tuneup utilities and registry cleaners and registry defraggers in the Crashes and Debugging Section. Most of the time, the cure is a clean install. Using a program such as Ccleaner is fine to get rid of old and unnecessary files. A tuneup utility is not only unneeded, it can actually harm your system. Don't use them.
My System SpecsSystem Spec
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