Please help a Newb with Rainbow Screen BSOD Problem

Woodssi · 21 Oct 2010

Wish & LiquidSnak,

Changes made, as per your info...

With regards to the WINTV, this card has been part of the system since Original Build (when OS was Media Centre).
I don't actually have WIN TV software installed, so can I get rid of these drivers (what would be the best way to do it)?

LiquidSnak · 21 Oct 2010

Go into device manager from the control panel and uninstall & delete the driver. It should be under there.

After that, shut down the computer, remove the hardware, and let us know if that fixes the problem.

Woodssi · 21 Oct 2010

Okay, done..

However, now I'm getting the little yellow warning triangles under my CD & DVD Drives with the message 'Cannot load the device driver for this hardware'.

LiquidSnak · 21 Oct 2010

Are they the drivers for your CD/DVD drive? If so, I would uninstall via device manager and then click "scan for hardware changes"

wish · 21 Oct 2010

Woodssi said:

Okay, done..

However, now I'm getting the little yellow warning triangles under my CD & DVD Drives with the message 'Cannot load the device driver for this hardware'.

Are you use any burning software?
After rename 2 drivers from CD/DVD burning software, it'll break the software.(You may rename it back to make the software work again)
But I think it's better to uninstall the software related and install win7 compatible burning software.

Code:

cdrbsdrv.SYS Mon Feb 20 17:17:38 2006 --> CD-ROM Filter Driver for B's   Recorder GOLD (update no longer available)
pcouffin.sys Tue Dec 05 21:39:53 2006 --> CD/DVD burning   programs

FYI your CD/DVD device could work fine if it load win7 driver --> cdrom.sys

Code:

cdrom.sys    Tue Jul 14 06:11:24 2009

Woodssi · 22 Oct 2010

And lo, after making all the relevant changes, the BSOD's keep coming...

Here's today's Report:-

LiquidSnak · 22 Oct 2010

I know it's frustrating, but hang in there. We'll get you sorted out :)

Woodssi · 22 Oct 2010

Yeah, SOMEBODY must have the answers.

I have sorted the issue with my DVD Drives, so just waiting for the final piece of the puzzle to fall into place.

Fingers Crossed.

S

Jonathan_King · 22 Oct 2010

Your Realtek network drivers should be updated. Install these ones: Realtek

Your modem drivers are out of date as well, so start here: Conexant: Modem Driver Assistance

Now your CD/DVD drive seems to be erroring. You are getting error 39 in Device Manager:

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.

Now Windows usually uses generic drivers for ATAPI devices, why would they be corrupted or missing?

Just to make sure, run a system files check. Open an elevated command prompt and enter sfc /scannow.

More likely than a driver issue is a hardware error, honestly. Both of your optical drives are erroring, according to msinfo32. In addition, your USB hard drive (Seagate FreeAgent) seems to be having trouble:

Code:

Event[558]:
  Log Name: System
  Source: Disk
  Date: 2010-10-21T20:16:13.833
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stephen-PC
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Event[4466]:
  Log Name: System
  Source: Disk
  Date: 2010-10-19T15:16:23.476
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stephen-PC
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

Event[34998]:
  Log Name: System
  Source: Disk
  Date: 2010-09-03T02:01:27.476
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Stephen-PC
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.

We also have some of these:

Code:

Event[34951]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2010-09-03T12:07:29.765
  Event ID: 6
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Stephen-PC
  Description: 
Some processor performance power management features have been disabled due to a known firmware problem. Check with the computer manufacturer for updated firmware.

And something curious:

Code:

Event[805]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2010-10-21T19:05:58.000
  Event ID: 1005
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STEPHEN-PC
  Description: 
Unable to produce a minidump file from the full dump file.

Your TV Tuner drivers are out of date:

Code:

hcw88aud.sys Fri Jul 10 10:35:04 2009 (4A575198)
HCW88BAR.sys Fri Jul 10 10:35:03 2009 (4A575197)
hcw88bda.sys Fri Jul 10 12:37:19 2009 (4A576E3F)
hcw88tse.sys Fri Jul 10 10:35:10 2009 (4A57519E)
hcw88tun.sys Fri Jul 10 10:35:08 2009 (4A57519C)
hcw88vid.sys Fri Jul 10 10:35:18 2009 (4A5751A6)

I'm wondering if that could be conflicting. Try uninstalling the drivers, and installing a fresh, updated copy.

Remove the Seagate drive for now. I don't know what to make of the failed minidumps, honestly. Could be another sign of bad hardware, but then, maybe not.

If possible, remove both of your DVD drives. Of course, you will need them someday, sooner or later depending on how much you use optical media. Just see if the BSODs stop.

...Summary of the Dumps:

Code:


Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Fri Oct 22 04:27:57.337 2010 (UTC - 4:00)
System Uptime: 0 days 0:56:47.650
BugCheck A, {18, 2, 0, 8306c132}
Probably caused by : ntkrnlmp.exe ( nt!KiUnlinkWaitBlocks+b )
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

jcgriff2 · 23 Oct 2010

Hi -

System files show -

Code:

Original Install Date:     15/12/2009, 12:00:14

The earliest timestamp on the 15 mini kernel memory dumps from the various attachments = 28 September 2010. Were there any BSODs or other system trouble during the preceeding 9.5 months?

11 of the 15 BSODs occurred just under 13 seconds after boot-up -

Code:

System Uptime: 0 days 0:56:47.650
System Uptime: 0 days 0:00:10.312
System Uptime: 0 days 0:00:11.000
System Uptime: 0 days 0:00:14.109
System Uptime: 0 days 0:00:11.406
System Uptime: 0 days 0:00:12.781
System Uptime: 0 days 0:00:12.656
System Uptime: 0 days 0:00:15.031
System Uptime: 0 days 0:00:12.859
System Uptime: 0 days 0:18:44.204
System Uptime: 0 days 0:25:48.393
System Uptime: 0 days 0:00:55.046
System Uptime: 0 days 0:00:28.312
System Uptime: 0 days 0:00:16.812
System Uptime: 0 days 0:03:49.156

BIOS is a likely problem here -

Code:

Win32_BIOS.Name="BIOS Date: 11/28/05 10:37:03 Ver: 08.00.10",
SoftwareElementState=3,TargetOperatingSystem=0,Version="DELL - 11000528"

Your system = Fujitsu Siemens P5GD1-FM. I don't know the significance of DELL mentioned in the BIOS by WMI.

Fujitsu specs show your system has an Asus P5GD1-FM motherboard - http://uk.ts.fujitsu.com/rl/services...s-P5GD1-FM.pdf

You have two identical 200 GB internal HDDs - ST3200827AS ATA Device
- Run chkdsk /r on all drives
- Run HDD Diagnostics on both - Start with SeaTools for DOS - HDD Diag

Given issues with cdrom.sys , I would remove this 2002 CD burning app -

Code:

aspi32.sys   Wed Jul 17 12:05:08 2002 (3D3595B4) - Adaptec CD burning - Adaptec - Technical Support

System logs show app hangs and crashes began in December 2009 - iTunes was the first to crash.

Run --> Windows 7 Upgrade Advisor - see whay it has to say.

Windbg Logs
--> http://jcgriff2.net/BSOD_Logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.net/BSOD_Logs/_99-db...riff2_.txt.zip

Regards. . .

jcgriff2

`

BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Fri Oct 22 04:27:57.337 2010 (GMT-4)
System Uptime: 0 days 0:56:47.650
Probably caused by : ntkrnlmp.exe ( nt!KiUnlinkWaitBlocks+b )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
Bugcheck code 0000000A
Arguments 00000018 00000002 00000000 8306c132
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 13:55:30.843 2010 (GMT-4)
System Uptime: 0 days 0:00:10.312
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
BUGCHECK_STR:  0xc9_c
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000000c 80e4d43c 8997cf68 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 05:30:26.531 2010 (GMT-4)
System Uptime: 0 days 0:00:11.000
BUGCHECK_STR:  0xc9_22e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000022e 8fe8b1c2 93ba0f00 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 05:27:26.640 2010 (GMT-4)
System Uptime: 0 days 0:00:14.109
BUGCHECK_STR:  0xc9_23b
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000023b 8fe8f1c2 93540eb8 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 05:18:41.937 2010 (GMT-4)
System Uptime: 0 days 0:00:11.406
BUGCHECK_STR:  0xc9_22e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000022e 8fea31c2 949c4f00 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 05:12:51.312 2010 (GMT-4)
System Uptime: 0 days 0:00:12.781
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
*** WARNING: Unable to verify timestamp for hcw88bda.sys
*** ERROR: Module load completed but symbols could not be loaded for hcw88bda.sys
BUGCHECK_STR:  0xc9_23b
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000023b 8fe771c2 93aaeeb8 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 05:09:03.187 2010 (GMT-4)
System Uptime: 0 days 0:00:12.656
BUGCHECK_STR:  0xc9_23b
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000023b 8fe8a1c2 94e46eb8 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 04:56:45.593 2010 (GMT-4)
System Uptime: 0 days 0:00:15.031
BUGCHECK_STR:  0xc9_22e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000022e 8fe991c2 899e4f00 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Thu Oct 21 04:35:18.406 2010 (GMT-4)
System Uptime: 0 days 0:00:12.859
BUGCHECK_STR:  0xc9_22e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000022e 9027e1c2 90c50f00 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Mon Oct 18 14:57:33.922 2010 (GMT-4)
System Uptime: 0 days 0:18:44.204
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x50
PROCESS_NAME:  iexplore.exe
Bugcheck code 00000050
Arguments ffffffe8 00000001 83096448 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Wed Sep 29 04:49:35.096 2010 (GMT-4)
System Uptime: 0 days 0:25:48.393
BugCheck D1, {5, a, 0, 96150b71}
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateContextRunningTimeAtISR+89 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
Bugcheck code 000000D1
Arguments 00000005 0000000a 00000000 96150b71
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Wed Sep 29 03:22:42.750 2010 (GMT-4)
System Uptime: 0 days 0:00:55.046
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateContextStatus+1b8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  csrss.exe
Bugcheck code 0000000A
Arguments 00000000 00000002 00000001 8306b4e6
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Wed Sep 29 03:14:19.000 2010 (GMT-4)
System Uptime: 0 days 0:00:28.312
Probably caused by : Ntfs.sys ( Ntfs!NtfsFastIoDispatch+c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  explorer.exe
Bugcheck code 1000008E
Arguments c0000005 8c06990c 9d648990 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Tue Sep 28 18:14:19.359 2010 (GMT-4)
System Uptime: 0 days 0:00:16.812
BUGCHECK_STR:  0xc9_22e
DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME:  System
Bugcheck code 000000C9
Arguments 0000022e 8fe7e1c2 90a34f00 00000000
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.20738.x86fre.win7_ldr.100618-1621
Debug session time: Tue Sep 28 06:56:18.843 2010 (GMT-4)
System Uptime: 0 days 0:03:49.156
Probably caused by : ntkrnlmp.exe ( nt!KiTryUnwaitThread+46 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  iexplore.exe
Bugcheck code 0000000A
Arguments 000000ba 00000002 00000001 830a3572
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 
by jcgriff2     
 
       J. C. Griffith, Microsoft MVP   
 
         https://mvp.support.microsoft.com/profile/Griffith   
 
         www.jcgriff2.com 
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨