BSOD when launching some apps

Behcio · 30 Sep 2010

Hey there.

Today out of a sudden Windows started throwing BSODs on my face which obviously made me worried.
After some restarts, clicking and stuff like that, I noticed that the BSODs happen when I try:
1) launching firefox (now using Chrome)
2) launching thunderbird - the program does something in the background and then BSOD

I also noticed that my communicator program (AQQ) kinda lost everything, e.g. contacts. I don't want to check if it really is everything, because the system might crash.
I don't know if any other apps cause the system to crash - I try not to use anything unnecessary. Oh, I tried to reinstall Firefox but when I tried to install the program back, system BSOD'd.
I ran a RAM test using memtest86+, but it showed no mistakes (2 successful passes).
If it helps, I hibernated the system before it all started.

Other info:
OS - Windows 7 Professional x64
Full retail version (I got from MSDN as a student)
Originally, the laptop had Windows Vista installed but I immediately changed to 7 and that happened 1,5 month ago.
My system is: ASUS G51VX-RX05, Core2Duo @ 2.00 GHz, 4GB RAM, GeForce GTX260M.

Thank you kindly for help :)

**Capt.Jack Sparrow** · 30 Sep 2010

Hello and Welcome !

The dumps are pointing to Pool corruption. Some driver pool is causing the issue. Lets do some basic steps. Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

Uninstall all Asus related software. Go to C:\Windows\Drivers and rename ghaio.sys to ghaio.old since it's dated 2005.

Uninstall DAEMON Tools Lite and use this article DuplexSecure - FAQ to remove sptd.sys since it notorious for BSOD.

Run SFC /SCANNOW Command - System File Checker

Update the Following Drivers:

Code:

ASMMAP64.sys Mon Feb 05 01:22:56 2007
sncduvc.SYS  Mon Dec 29 14:44:26 2008

Bugcheck:

Code:

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: fffff880031161e0, the pool entry being checked.
Arg3: fffff88073666e74, the read back flink freelist value (should be the same as 2).
Arg4: fffff880ffff0000, the read back blink freelist value (should be the same as 2).

Debugging Details:
------------------


BUGCHECK_STR:  0x19_3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002207d6f to fffff800020d4740

STACK_TEXT:  
fffff880`03eb4df8 fffff800`02207d6f : 00000000`00000019 00000000`00000003 fffff880`031161e0 fffff880`73666e74 : nt!KeBugCheckEx
fffff880`03eb4e00 fffff960`0006105d : 00000000`00000000 00000000`00000100 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0xa56
fffff880`03eb4ef0 fffff960`00060e80 : 00000000`00000000 fffff900`c1aa9868 00000000`00000000 00000000`00000000 : win32k!EngComputeGlyphSet+0x4d
fffff880`03eb4f40 fffff960`00060db0 : 00000000`00000010 fffff900`c1aa9868 fffff900`c1aa9868 fffff880`03eb5050 : win32k!pgsetComputeSymbolCP+0x30
fffff880`03eb4f90 fffff960`00021de7 : fffff900`c1aa9868 00000000`01fd1736 fffff880`03eb5050 00000000`01fd28fc : win32k!cjComputeGLYPHSET_TEMPLATE+0x40
fffff880`03eb4fe0 fffff960`0001911b : fffff900`c1aa9810 00000000`00000001 00000000`00000001 00000000`00000000 : win32k!bLoadGlyphSet+0x15f
fffff880`03eb5010 fffff960`000192ba : fffff900`c1aa9810 fffff900`00000001 fffff900`c1aa9810 fffff960`001865b0 : win32k!bReloadGlyphSet+0x24b
fffff880`03eb56d0 fffff960`00019212 : 00000000`00000000 fffff900`c1aa9810 fffff900`00000001 fffff900`c1c6a854 : win32k!ttfdQueryFontTree+0x66
fffff880`03eb5720 fffff960`00064803 : fffff960`000191b8 fffff900`c1aa9b40 00000000`00000001 00000000`00000000 : win32k!ttfdSemQueryFontTree+0x5a
fffff880`03eb5760 fffff960`000646a3 : fffff880`03eb5870 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!PDEVOBJ::QueryFontTree+0x63
fffff880`03eb57e0 fffff960`0002000a : fffff900`c0091000 00000000`00000000 00000000`00000002 00000000`00000000 : win32k!PFEOBJ::pfdg+0xa3
fffff880`03eb5840 fffff960`00078e28 : fffff900`c1c6a740 fffff880`03eb5ad0 fffff880`03eb59d0 fffff880`03eb5b20 : win32k!RFONTOBJ::bRealizeFont+0x46
fffff880`03eb5960 fffff960`0004a835 : 00000000`10010000 fffff900`00000000 0000021a`00000000 0015f8f8`00000002 : win32k!RFONTOBJ::bInit+0x548
fffff880`03eb5a80 fffff960`0004a7cb : 00000000`00000000 fffff880`03eb5ca0 00000000`70616d63 0000000a`0000000a : win32k!ulGetFontData2+0x31
fffff880`03eb5af0 fffff960`0004a6a1 : 00000000`ffffffff 00000000`ffffffff fffffa80`04e97670 fffff960`000c4bbe : win32k!ulGetFontData+0x7f
fffff880`03eb5b40 fffff800`020d3993 : 00000000`0a01021a 00000000`00000000 00000000`001de238 00000000`00000000 : win32k!NtGdiGetFontData+0x4d
fffff880`03eb5bb0 00000000`74f0093a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`001de218 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74f0093a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!ExDeferredFreePool+a56
fffff800`02207d6f cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!ExDeferredFreePool+a56

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56

BUCKET_ID:  X64_0x19_3_nt!ExDeferredFreePool+a56

Followup: Pool_corruptio

Hope this helps,
Captain