BSOD Help

Page 1 of 2 12 LastLast

  1. Posts : 13
    Window 7 32 bit
       #1

    BSOD Help


    Ok well after believing I could fix the issues on my laptop myself with me being an 2nd year computer science student, and having an decent knowledge of computing. I have finally decided that I need to seek the advice of some others on helping me with this problem. I am back at University now and need to get my laptop functioning properly again as a matter of urgency.

    Main issue is that I either get BSOD when i am running my laptop does not seem to occur after I do anything in particular and it can be 1 of a few BSODs or sometimes Windows will lock itself up so I have to turn off the power and then restart when it restarts it will go to load up windows. The windows logo will then show up and then it will BSOD and restart automatically and be stuck like this. It gives me the option to start up repair and restore and will also work in Safe mode if I hit F8 when it boots up. I was informed that if this is so it is usually an driver issue but I was lead to believe that I had downloaded and put on all the latest drivers when I had switched over which I got from the HP website.

    https://www.sevenforums.com/crashes-d...tructions.html

    Task 3 gives me

    Error:

    An error occured while attempting to generate the report.
    The system cannot find the path specified.

    Laptop is about 2 years old and originally came with Vista on it I changed this to a version of windows 7 32 bit because Vista kept having trouble with an product key and HP did not want to help me. Also I got a free version of windows 7 through the MSNDAA from University.

    Windows 7 pro 32 bit
    4 GB RAM
    Intel core 2 duo P 7350 @ 2.0 Ghz
    8600M GT

    Now have also found the file produced and attached it.
    Last edited by groedius; 30 Sep 2010 at 17:54. Reason: Updated
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hello and Welcome !

    Seems like the Dumps are pointing to Core Windows Files. Lets do some basic steps. Run a Hardware Diagnostic (Memory and Hard Drive) follow this link for instructions Hardware Diagnostic !! « Captain Debugger

    Run SFC /SCANNOW Command - System File Checker

    Uninstall AVG and use the Removal Tool AVG - Download tools also remove Spyware Terminator and install Microsoft Security Essentials.

    Update your nVidia HDMI audio driver i.e. nvhda32v.sys seems like it's out-dated. Also look for latest update on jmcr.sys i.e. JMB38X Memory Card Reader Driver if you couldn't find it then get some thing that is compatible with Windows 7.

    Bugcheck:

    Code:
    MEMORY_MANAGEMENT (1a)
        # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00008885, The subtype of the bugcheck.
    Arg2: 83ea2988
    Arg3: 83ea0d88
    Arg4: 00000501
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x1a_8885
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  svchost.exe
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from 82a6dece to 82b15d10
    
    STACK_TEXT:  
    824c7a7c 82a6dece 0000001a 00008885 83ea2988 nt!KeBugCheckEx+0x1e
    824c7ab0 82a60384 00000001 857f5000 824c7bb4 nt!MiRelinkStandbyPage+0x8b
    824c7adc 82c553e5 00000100 857f5f90 a68f776c nt!MmSetPfnListPriorities+0x15a
    824c7b28 82c589d3 82c6f501 a68f77ac 0000004f nt!PfpPfnPrioRequest+0x61
    824c7be8 82cc4986 00e5f3fc 00000014 82c6f501 nt!PfSetSuperfetchInformation+0x176
    824c7d20 82a7c44a 0000004f 00000000 00000014 nt!NtSetSystemInformation+0xb00
    824c7d20 777364f4 0000004f 00000000 00000014 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    00e5d2ec 00000000 00000000 00000000 00000000 0x777364f4
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!MiRelinkStandbyPage+8b
    82a6dece cc              int     3
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nt!MiRelinkStandbyPage+8b
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4c1c3fac
    
    IMAGE_NAME:  memory_corruption
    
    FAILURE_BUCKET_ID:  0x1a_8885_nt!MiRelinkStandbyPage+8b
    
    BUCKET_ID:  0x1a_8885_nt!MiRelinkStandbyPage+8b
    
    Followup: MachineOwner
    Hope this helps,
    Captain
      My Computer


  3. Posts : 13
    Window 7 32 bit
    Thread Starter
       #3

    Ok well I will have to run memtest in the morning now however I have carried out the other 3 things you mentioned in your post.

    The SFC /SCANNOW returned fine with no errors.

    Uninstalled both and used the remover then Installed microsoft security essentials. Will this keep my laptop secure ?

    And last the audio drivers are bundled with the graphics card driver. I have now updated the graphics card data and the HD audio driver to the latest available driver. I have also found and installed an windows 7 driver for the JMB38X Memory Card Reader.
      My Computer


  4. Posts : 13
    Window 7 32 bit
    Thread Starter
       #4

    Ok so i ran the memtest and it seemed to give me a whole load of red at the bottom and over 22000 errors and it said 0 pass or something went for like 40 minutes and I am not exactly sure what this means. Is my RAM dead or is it something else that is going on ?
      My Computer


  5. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #5

    Hello,

    I'm afraid it might be your RAM. But you could try with a different slot to make sure it's RAM or DIMM slot. And if you conformed it's RAM then if it covers warranty send for replacement or get a new one.

    - Captain
      My Computer


  6. Posts : 13,354
    Windows 7 Professional x64
       #6

    You may see Part 3 of this tutorial: RAM - Test with Memtest86+
      My Computer


  7. Posts : 13
    Window 7 32 bit
    Thread Starter
       #7

    Well there is now 2 things. 1 is i am not very experienced with Laptops and have tried to open up one before and it was a complete mission and was very hard I do not think I would be able to open it up and test each ram in each of the slots. Secondly I believe it is sealed so if i open it up it will void my warranty.

    So I believe my best bet now then is to get onto HP and see what they say about it.
      My Computer


  8. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #8

    I agree with you. While under warranty, contacting HP is your best choice.
      My Computer


  9. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #9

    Yup... Agreed if it's under warranty please don't open it and spoil the warranty have them replace it for you.

    Good Luck,
    Captain
      My Computer


  10. Posts : 11,990
    Windows 7 Ultimate 32 bit
       #10

    groedius said:
    Ok well I will have to run memtest in the morning now however I have carried out the other 3 things you mentioned in your post.

    The SFC /SCANNOW returned fine with no errors.

    Uninstalled both and used the remover then Installed microsoft security essentials. Will this keep my laptop secure ?

    And last the audio drivers are bundled with the graphics card driver. I have now updated the graphics card data and the HD audio driver to the latest available driver. I have also found and installed an windows 7 driver for the JMB38X Memory Card Reader.
    Yes, most definitely.
      My Computer


 
Page 1 of 2 12 LastLast

Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 14:00.
Find Us